2017 Library Faculty User Survey Results

Fast facts:

This year more faculty stated they would not welcome an exhibit of their research

Faculty are not interested in participating in a faculty forum to talk about their research if sponsored by the library. (I suspect due to overwhelming workload)

Faculty would like assistance with digital media projects

Did your class benefit from library instruction? If not, what do you feel would make library instruction more effective?

Yes! Whenever I take intro and advanced classes to the library for training students make productive use of the skills they learn and produce better papers and presentations than students in those classes for which I was unable to schedule a session. Usually my classes do benefit if the instruction is tailored well at their level and needs. No. How about someone from the library come talk to faculty to let us know how library instruction could be useful or utilized? Yes absolutely. I used a liaison librarian a couple of times, but found I could present more updated information in a more engaging manner myself, so I don’t use that service anymore. No one really knows about these resources or how to use them or what is available or who can help. People in the library need to get out and get this information to students and faculty across campus. Training should be held outside the library, on a regular basis. There is no news out of the library. I know nothing.

Response: We will gladly come to a Chair’s, Dean’s or other meeting and explain what we instruct and how it can benefit your students. We want to talk to faculty about this. We can also hold this type of meeting in the library if faculty will attend.  We are also happy to work with you to tailor the instruction specifically for your class. In the meantime, a list of services we provide can be found on our faculty services guide http://libguides.library.cofc.edu/c.php?g=230796&p=4879568 Instruction varies by instructor so if you’re not pleased with our service or instruction, please provide us specific feedback so that we can improve.  It’s easy to say the library needs to get out there and promote its services better but the question is, how? The library routinely sends email, post on Yammer, Facebook and Twitter so if you can let us know where you as faculty check for information, we will endeavor to be present there as well.  The library now has an outreach, PR specialist so getting the word out should improve. We’ve held library workshops for students and faculty in the past with sparse attendance.

My sophomores this semester can not write very well. I think I am going to have to spend the first week of class on composition. I would definitely benefit from the library offering a speed course in composition and APA formatting so I didn’t have to take class time away. They need to develop online training modules via video and narrated slides. If these things exist, why don’t faculty know about them? The library needs to do better to push information out to the faculty and students, and decentralize librarians.

Response: While we can’t force our way into faculty meetings to promote our services, we are happy to communicate with faculty regarding our services including providing face to face instruction. We also have a subscription to the Credo InfoLit modules.  Please take a look at these links and see if this resource will work for you.  Video: APA Citation Style,   Tutorial: APA Citations, Quiz: APA Citations  If suitable, you can embed them in OAKS or on a webpage.  We also have a module regarding academic integrity. Here is a link to the full package. http://libguides.library.cofc.edu/infolit .  We also provide a host of services available from our faculty services guide including video tutorials.  We ask faculty to look through our guide at their leisure but please “contact us” if you want to know anything about what we do. An email was sent to all faculty on 8/17/17 talking about Credo and other library services.  To be perfectly honest, librarians can’t make other faculty read our emails any more than faculty can make students listen to them or read their emails.  Communication takes a willingness on both parts.  If you don’t want to read the faculty services guide because it provides too much information (as I was told recently), just contact us and tell us what you need.  I thank the 26 faculty members who took the time to read and respond to the library survey.  One of the reasons the survey was so long is that it gave us an opportunity to mention services faculty may not have been aware of.

Are there services you feel the library should provide but doesn’t currently?

Advanced videography and photography classes and equipment for loan along with a studio.

Response: Advanced videography and photography would require skills and training most of our librarians do not have.  However, we have 3 Sony Bloggie digital cameras and 1 GoPro available for loan at the circulation desk.  We also have 5 iPads with pretty good cameras on them available for loan. Please go to http://libguides.library.cofc.edu/Circulationservices/Studentborrowing for a more comprehensive list. We also have a One Button video recording studio now available. http://libguides.library.cofc.edu/onebutton Please let us know if you would like a tour and demonstration.

“swing space” for faculty based at Harborwalk or Grice would be very useful – a quiet place to work between meetings on main campus. There are rooms the students can reserve to work in group. I am wondering if it would be possible to extend this service to faculty members. a pleasant study room for faculty with table lamps and a window (no scanner or nay sort of things like that)

 Response: Room 338 in the library is available for faculty members conducting group work, meetings, or research. The scantron is currently located in this room however, if you request privacy, we will direct faculty to use the scantron in the Bell building during your reservation.  Room 236 is also available for students, faculty or staff to reserve for meetings and presentations and seats 10 people. Unfortunately neither of these rooms have natural lighting but we may be able to provide a table lamp if an electric outlet is safely within reach.  We wish we could provide more however with 10,000+ students engaging in academic pursuits, we view them as having the greater need for space.

We could use subscriptions to fold3.com, ancestry.com, and newspapers.com

Response: Please use the journal and database request form and our collection development committee will review your request.  We have reviewed Ancestry.com in the past and unfortunately, it was too cost prohibitive especially in light of the public library offering free access to this service 4 blocks away.

A way to connect with other faculty for teaching and research (separately) We have a database where we put our research information, but we cannot read the others… I believe also that a database with all the publication of CofC faculty (open) so that we can contact our colleagues.

Response: The library is working on developing a Scholar’s repository that may address many of your concerns in the future.

I honestly cannot think of anything. The scope of what the library already does for the college and the broader community of which it is a part is impressive. I’m pretty happy with it. not that I can think of.

Response: Thank you. We try to do the best we can with available funding.

I would like advance warnings when books I have checked are about to be due. I would like that the library had the service of delivering materials to faculty offices. I would use their resources much more.

Response: The system is set up to provide courtesy notices 2 days before the material is due.  If this is not occurring, please contact the circulation department circle@cofc.edu so that they may check the system as well as your library record and email address as entered in the system. The library’s ILL department does provide campus delivery of materials. Please follow this link from the faculty services guide for directions on placing a request. http://libguides.library.cofc.edu/facultyservices/campusdelivery

A better search engine on the library page. A better search database. Why is worldcat more efficient than our own native search tools for telling us what is in our own collection? Why does a search for a book title give us six reviews of the book, in journals we don’t own, before the book itself? Why can PASCAL or Iliad requests not be made from a single page, and let ILL staff triage what goes where?

Response: The discovery service is not designed for the skilled researcher who knows exactly what he/she wants but will work for you. This is especially true if the user has the article title and author. Here’s a video about the Discovery Service: https://www.youtube.com/watch?v=eAeHPaTu4Lo. The discovery service is really designed for the novice student who doesn’t know how to search and won’t ask their instructor or a librarian.  The service is designed to discover information “about” a topic and provides a number of results so students get (something), then they can narrow the results to a usable set. This set includes both articles and books that our library may or may not have access to but could request via interlibrary loan.  The skilled research would have to know the author and title as mentioned above or use a number of limiters and qualifiers to narrow a search (which we can help with). The skilled researcher would be better served by going directly to the online catalog, databases and subject resources to conduct searches for their subject. Especially when searching for books, using the catalog instead of the discovery service is the best way to go. Lastly, WorldCat is OCLC’s technology searching OCLC’s union catalog database that libraries including our own helped develop and populate for years. Discovery layers are fairly recent and ours is 3rd party interfacing with our library catalog by a different vendor and multiple vendor databases. That said, we are working with the vendor to improve result accuracy and usability.

Currently until the technology improves, materials are requested and received much faster if the requests are placed on the appropriate system.  With the volume of requests received, it would significantly slow down the workflow for our small ILL staff if all requests were mediated.  PASCAL and ILL requests are facilitated through two different systems. PASCAL requests are typically only for books and facilitated through the PASCAL Catalog, which makes it possible for these requests to be unmediated—the PACAL Catalog ensures that the requested book is available from other PASCAL institutions and is not available at CofC.. ILL requests are mediated and processed through ILLiad for a several reasons:

  • Requests are for a variety of library materials and oftentimes the citation information provided in these requests need slight to major modification to ensure we are requesting the right item.
  • These items are requested from libraries on a national to international scale and mediating the request helps ensure we are taking the most economic path as the library usually bears the costs for these materials.

ILL staff have to ensure we do not own or have access to the item being requested (this is done inherently through requests in PASCAL Cat.)

The only thing I can think of is I would like to know the “correct” way to use the library to look for an article online. It seems like there are a lot of article databases and I am wondering, when looking for an article, if my search goes through all databases or do I need to go through each database individually.

Response: When looking for a specific article online the first place to start may be the Discovery Service with the peer reviewed box checked. This is especially true if the user has the article title and author as it will search almost all of our multiple databases at the same time. Here’s a video about the Discovery Service: https://www.youtube.com/watch?v=eAeHPaTu4Lo The best way to look for a non-specific article online by subject is to search the most appropriate databases individually.  To aid users in finding the best databases, we have subject specific research guides. http://libguides.library.cofc.edu/sb.php Choose your subject, the corresponding guide and the “find articles” tab or Choose your subject and click on databases for a list of best bets.

Our search engine is awful. Look at UNC and see how their search engine works (predictive text, better results, and clearer display of what are books and what are online resources).

Response: UNC appears to use a combination of Ebsco Stacks and the Summon discovery layer.  At the time we investigated and selected our discovery service, Summon did not integrate well with our Ebsco resources and didn’t return as many relevant results.  I suspect they also have more staff who can customize and refine their interface.  Our discovery service also has predictive text, what are books, etc., but a 2001 looking interface.  That said, we’ll look at what we can do to improve discovery layer however, there is a chance that we may be moving to another service next Fall.

Additional scantron machine (other than Bell) Extra copies of course textbooks for students in great need.

Response: The last time I was involved, IT wanted to transition away from the scantron to using the testing tools available in OAKS but we will forward your concern to IT. We’ve seen increased usage of the scantron in the library as well.

As for extra course textbooks, I’ve attempted to get some of these from the publishers but to no avail.  If faculty or students would donate a copy, we would gladly place it on permanent reserve at the library. We also have a list of Open Educational Resources on our OER guide. http://libguides.library.cofc.edu/OERresources  including the Open Textbook Library

No banging door (restroom), For students regular sessions to help them with powerpoint, video, wordpress, Oaks etc.

Response: Unfortunately with the volume of people using the library, there is no good solution for the banging restroom door even if we can install a “quiet door closer” which we will investigate. The quick and easy solution is to find an available location away from the restrooms for research and study.

The library used to provide open sessions for PowerPoint, video editing and etc., until the former CIO insisted that was an IT function. With the new CIO, we feel the library can provides this type of instruction by request and I’ve heard that IT is working on providing a training program for students.

Printers, but I hear complaints mostly from students who are often at the whims of long lines or printers that are not working.

Response: While there have been a few problems initially with the new print management system, the most difficult problem that causes lines at the printers are faculty assignments that spool at the printer.  This is caused by the way some presentations and PDF’s are created and saved. A student will send the assignment to the printer but it will take between 2-10 minutes to compile and print.  The student thinks something is wrong and reprints it to another printer.  Eventually most of the printers are tied up especially if the entire class comes over to print that assignment.  We’ve tried reaching out to the faculty members when this happens as we can help with reformatting the document but some respond and others don’t.  The other interesting problem is that we have 5 printers but most students will only go to the closest 3. Last is the brand new computer that a student spilled coffee inside.  That printer was back up and running within 2 days.

What obstacles exists that prohibit you from assigning research or digital media projects?

Frankly, my lack of interest in and expertise regarding digital media technology. In the past, the library instruction I have scheduled was related to research projects. Knowing that library instruction also exists for digital media would prompt me to schedule such sessions, from which both my students and I could learn much. I don’t have the skills to teach digital media projects. Unaware of resources or opportunities for assistance

Response: We have a few librarians here with digital media experience who can assist with digital projects depending on their current teaching load.  We also have a One Button video recording studio http://libguides.library.cofc.edu/onebutton and 20 iMacs with Adobe CC installed. Below are some of the services our librarians can assist faculty with. Please “contact us” or contact me directly williamsj@cofc.edu if you’re interested in consulting with the library regarding digital projects.

  • Consult about media use: specifically how to use streaming media (capability of platforms such as making clips, playlists, etc.)
  • Assist faculty with gathering of media to support curriculum or special projects
  • Providing advice regarding ordering media as requested and investigating copyright holders and getting rights for digitalization of out of print or analog video
  • Assist faculty with integrating our resources in OAKS for example, media clips and permalinks
  • Instruct on editing media (usually video) and use in classroom (in PowerPoint and other presentation software)
  • Create tutorials for library instruction and resources including video editing
  • Creating digital portfolios

 

2017 Library User Survey Results

Hello everyone,

As promised, here are the results from the 2017 Library User Survey. Thank you for your comments and your feedback is strongly encouraged! Please feel free to post comments or use our suggestion box.

General comments:

we need more chargers/charging stations! and more comfortable chairs!

Response: Working with the SGA, the library provides chargers as a means to help students who’s device is losing or may have lost it’s charge unexpectedly. They help us with a number of chargers per semester however, we cannot provide enough chargers so that students don’t have to bring or use their own.  As for the chairs, the library replaces a small number of chairs per year funds permitting, as the comfortable chairs are much more expensive.  We also try to add more whiteboards at this time as well.

The library should be open 24 hours. It’s ridiculous that it is not. Many universities have this. I’m very frustrated when I plan on getting ahead on the weekends and want to knock out a paper on a saturday night that i don’t even have the option of going to the library past 8 pm. How do I get anything done at home when my room mates are going out? I’d have more motivation if I was free from distractions and the Library was an option.

 Response: The data we have on usage of our library suggests that there is not enough usage particularly during exams when demand should be the greatest, to justify opening 24/5 during the semester.  Of our 7 aspirational peer institutions, only 3 offer 24hr library services and of those 3 institutions, 2 are larger than CofC and the other is private and more expensive. Currently the library doesn’t have the funding to open on a 24hr basis for a limited number of student to use other than during final exams however we will continue to monitor and review this request.

The library should open earlier on weekdays.

Response: The library would consider opening earlier if it had more funding and staff. Currently the library would need to hire another shift in order to either open earlier or close later as the library is already open 16.5hrs per day Monday-Thursday.

I’m very not satisfied with the Wifi. I had major issues with Edrodum yesterday and had to leave because I could not complete my assignment because the wifi was not working.  Also eduroam is worse than cofcsecure.  The wifi doesn’t work.  The Wifi.  The wifi is spotty and does not work in the study carols on the second and third floor. The wifi us slow.

Response: We are working with IT as they install a better wireless network in the library and on campus. In the meantime, IT is installing additional wireless access points in the library to improve service. One issue IT has recently discovered is that devices are randomly connecting to CofC guest instead of Eduroam.  The suggested course of action is to forget or delete the CofC guest network from your device and only use Eduroam as CofC guest is much slower. The library should have a new network by the start of the spring semester. If you ever have wireless issues please let the staff at the information desk know so that IT can investigate and resolve the issue.

plugs at all tables, not so cold

Response: In 2014 the library renovated the 2nd and 3rd floors adding 100 power outlets as it was easier to drill through the waffle ceiling.  This is more challenging on the first floor since it is on a cement slab but we are investigating ways to bring more power to the first floor funding permitting.

As far as temperature, below are the recommendations for libraries and we fall under the 68-72 degree range.  We also have to be very careful in Charleston as humidity combined with heat is catastrophic for books.  That said, we can test areas like the computer lab and other study spaces if the temperature feels too hot or cold.  Please notify the any of the service desks and they will notify the appropriate parties.  If the temperature is colder or hotter than recommended, we can ask the Physical Plant to adjust the temperature a few degrees.

Recommendations:

Materials Temperature (Degrees F) Allowable Range (+ Or -) Books, Paper, & People 68-72° 5° Books & Paper Alone 60° 5° Photographic Materials 50° 5° Books & Photographic Materials 60° 5° Magnetic Media 50° 2°

More study room allowance. Like, no cap on how often you can reserve a room. Or at least a larger cap than two a week. A higher time limit on study rooms. More study rooms and more strict study room policy’

Response: We’ve looked at this several times and several ways and feel that the current system provides maximum availability to all 10,000+ students. We have noticed a large number of study rooms occupied by only one person.  The group study rooms are for groups of 3 or more so if your group needs a room, you can notify the Circulation desk and they will politely ask the one person to move to another area of the library to study in. This is easier and more effective than trying to add more group study rooms at this time.

I wish we had more group workspace in addition to the first floor and study rooms

Response: Room 127 in the far corner of the computer lab will be available as a collaboration space when not in use as a classroom.  The room is currently open for group study space.

More Childern’s books for education majors

Response:  Your comment has been forwarded to the liaisons for Education for their review.  Please feel free to use the books suggestion form that is part of our suggestion box to recommend books you feel we should have in our collection. Over the past 2 years, we’ve ordered 171 books for the juvenile collection.

Better way to load cougar cash for printing

Response: There is a card crediting machine in the 1st floor copier room of the library.  This machine will allow you to put cash on your cougar card for use immediately.

Drinks other than water in vending machine. Better food in Starbucks. In the spirit of CofC’s QEP, I think the library should have more sustainable/vegan food options. Starbucks is not enough and creates a lot of waste.  Thank you for the library! Starbucks doesnt take meal swipes. Unsure if there is a place to file a complaint about a Starbucks employee.

Response:  Unfortunately the library doesn’t control the vending machines or the food however we will pass along your concerns to Auxiliary Services.

Nap chairs please. I know this isn’t feasible, but it would be awesome if the Library had a napping room.

Response:  The library provides resources to aid in users’ academic pursuits. There would be some safety concerns with encouraging sleeping in a building that is open to the public.

I wish it was connected to Overdrive so that students could check out electronic copies of books and audiobooks online. Also audiobooks.

Response: The library has looked at OverDrive a few times however, they have yet to develop a platform for more academic content which is what the college library provides.  OverDrive still provides content more suitable for a public library and our public library 4 block away does provide access to OverDrive. They do allow students to obtain a library card.  Because digital/audio formats change constantly and are difficult to store and manage, the college library doesn’t carry audiobooks.

A computer to search to catalog that I didn’t have to sign in to.

Response:  There are 2 catalog computers on the 2nd floor and a catalog iPad at the 1st floor information desk.  We’re looking into adding a catalog computer on the first floor.  These don’t require you to sign in.

Rentable cameras.

Response:  We have 3 Sony Bloggie digital cameras and 1 GoPro available for loan at the circulation desk.  We also have 5 iPads with pretty good cameras on them available for loan. Please go to http://libguides.library.cofc.edu/Circulationservices/Studentborrowing for a more comprehensive list of items available for loan. We also have a One Button video recording studio now available. http://libguides.library.cofc.edu/onebutton

Difficult to find seat sometimes.  Too crowded.  Too many people.

Response: The library is such a nice place that many people want to be here.  We have seating for 1400 and a student population of 10,000+.  In addition, we’re open to the public and have students from MUSC and Trident Tech also studying here so we’re victims of our own success.  That said, the 3rd floor is usually your best bet for finding available space however it is a no talking floor.

You all are doing a great job and I’m thankful for such a great library. Thank you! The library is run super well. It is one of the best services on campus. Literally it provides everything for students. Of course, you could find ways to improve, but the way things are going now is awesome! Keep up the good work.

Response:  Thank you. We love our users and the library too!

Exercise bikes with desks, I have seen these at other schools in SC and are very helpful with concentration.

Response:  We will research this one and update you later.  We would also have to find an area of the library where the noise and motion would not be a distraction.

There are so few tables- they could fit in more smaller desks for 2 people instead of 4. People who take a four chair table and it’s only one person studying. 4 person tables that only one person sits at. So one person ultimately takes up four spots, as opposed to each individual having their own little pod

Response:  The 4 person tables are not designed only for groups.  Anyone can sit at a 4 person table unless the seat is occupied. Simply ask if someone is sitting there and take the seat.  We definitely encourage this especially on the 2nd and 3rd floors as groups will tend to talk when seated at these tables.  That said we are looking at adding more tables like those in room 127 that are flexible, funding permitting.  Last, when the library was built, the single study carrels that were added costs as much as the 4 person tables. With a limited budget, the library had to go for maximum accommodation of seating, with good balance to support individual study as well as group work.

Silence on the 3d floor at least. There is way too much talking on the non-talking floors. I think if a program could be designed in which people could directly report tables that are talking in the quiet floors it would provide a non confrontational way to keep the floors quiet. It could be a program in the library’s website where we could click on the table on a floor plan to report it and the security guard would be notified. Then the security guard could come ask them to be quiet. First time is a warning second time they get asked to go to the first floor. Just and idea. Just enforce the quiet study spaces. Please just find some way to enforce silence on the second and third floors. Its very difficult to concentrate when others are being loud around you. The library is really the only silent work space i have access to and when i go here to study and do class work, i am very upset by the amount of loud whispers and talking.

Response: We are working to implement a better system for reporting tables with people talking in the quiet areas so that this issue can be better addressed.  As always, please contact any of the service desks regarding issues including noise and you can even tell us via chat, text, email or phone by using our ASK US service (http://answers.library.cofc.edu/index.php ) so that we can have the issue addressed. Also ask your friends, SGA and the GSA to spread the word that students really want to study in a quiet library environment.

While better than last year, noise and talking still remains an issue on the 2nd and 3rd floors. The first floor is currently the only floor where noise is permitted as it is the level that has both service desks and computer technology.  The second and third floors are quiet areas as to preserve the academic environment for study and research. Students would really help each other out by not talking in the quiet areas.

More computers on every floor.

Response:  While we understand the convenience of having computers and printers on additional levels of the library, it would detract from the quiet, academic atmosphere we are trying to encourage and preserve. The first floor is currently the only floor where noise is permitted as it is the level that has both service desks and computer technology and encourages socialization.  The second and third floors are quiet areas as to preserve the academic environment for study and research.  Students currently bring their own technology to these floors however due to the fact that they are not stationary, we can better manage the noise.  The 3 day and 6 hour laptops available for checkout at the Circulation desk are convenient and they provide more access for students. These can be used on the 2nd and 3rd floors.

I feel like there should be more 3-day laptops or the circulation desk should be more understanding of students who can not afford a computer and actually need computers for class or for students who may cannot wait an hour to recheck out another laptop because their grade depends on having a laptop in class. Workers at circulation desk can sometimes be rude and not as willing to help.

Response:  Please remember the goal of the 3 day laptop program is to provide an emergency computer to someone who has lost the use of their computer temporarily and is not a substitute for a student who can’t afford a laptop or a replacement for the computer lab. The college provides over 200 computers in the lab for students who may not be able to afford or have access to a computer. With 10,000+ students, we have to limit the amount of time available for checkout as well as placing some time in between checkouts so that other students have a chance to check out a computer.  The circulation staff are not being rude by enforcing the policy however, if you feel that you have been treated in a rude manner please contact Ms. Gadsden, Head of Circulation and if you still feel the dissatisfied, please contact me, James Williams, Associate Dean of Public Services.

The cleanliness, PLEASE sanitize more. The uncleanliness of the tables on the first floor. The bathrooms have seriously gotten out of hand. I remember a few years ago they were always clean and well stocked. There must have been some kind of change in management or something because they are consistently appalling. The girls bathroom is always missing something, whether it’s toilet paper, soap, or paper towels. Those spoiled brats or the just plain nasty kids that don’t know how to clean up after themselves. How sloppy these kids are and how they don’t take care of their mess when they get up to leave.

 Response:  Yes, the college did change housekeeping companies and we’ve been working with them to improve service.  The situation should have improved over the past 2 or 3 weeks and will hopefully continue to improve.  Here’s what you can do to help all of us.  If you notice a problem, please contact any of the service desks regarding any issues (including noise) and you can even tell us via chat, text, email or phone by using our ASK US service (http://answers.library.cofc.edu/index.php ) so that we can have the issue addressed. Even if you only see a spill on the floor, we’d like to know and clean it up.  Also please clean up after yourselves as it is the responsible thing to do.  Eating and drinking in the library is a privilege and we want to keep the environment pleasant for everyone.

2016 Library Faculty User Survey Results

Are there services you feel the library should provide but doesn’t currently?

I would like to see workshops on referencing software (i.e.: Endnote Web) which is available for free to all CofC staff and students.  My students have not been aware of the availability of this incredible resource.

Response: The research and information department will see what they can do to provide this type of workshop.  We have held citation software workshops in the past with very low attendance.

Purchase fewer e books.

Response: Unfortunately ebooks are the way of the future and we will probably purchase more instead of fewer.  Depending on the vendor, many students can access them simultaneously and users can’t lose or steal them.

Bloomberg terminals might be useful.  Students like to study there.

Response: Useful but extremely cost prohibitive at approximately $24,000/year for one. We can pursue this with our development officer and see if there may be a potential donor for one but we couldn’t guarantee sustainability.

Wireless printing from a laptop or tablet

Response: We do have wireless printing however there are some known issues with Mac’s using Campuswide printing.  We would encourage you to It as there may be an issue with your device that they can address.  IT is also looking at a new printing system that would resolve the Mac issues and allow printing from other devices such as tablets.

More prompt notification of library orders arriving–new books.  Maybe  a list of newly arrived books or special collections items.

Response: With the current library system and vendor this is a difficult if not impossible task to perform on a routine basis.  The library along with the state is looking at next generation library systems that should have this capability built in.

Are you satisfied with the services you receive from the library? Why or why not?

Yes.  I think that the Kanopy database that I can access through the Library’s website is AWESOME!!!!!!!!!  I have several documentaries that I sometimes show in class, but this semester with all of the rescheduling I lost a lot of time, so I am able to have students access them online without relying on someone posting it on Youtube.

Response: Great.  Please let us know if you have any issues accessing any of our streaming services.

Yes, especially the interlibrary loan

Response: Thank you.  They do go above and beyond to find material and have a high success rate.

Generally.  I do find the catalog difficult to use at times.  If I am searching for a book, the catalog seems to bring up book reviews as well, and it is not always easy to find out if you actually have the book itself.

Response: Yes the technology is less than perfect but this may help.  To the right, under “meet with us”  is a drop down menu for more searches.  Try using the Title or Title and author search for more accurate results. (Please click on the image for a better view.)

Yes. Given the small amount of money we have and the lack of up-to-date computing on campus, I think the library does a great job.

Response:Thank you.

Sure, I would like to have access to a wider range of journals and databases, but it is ok.

Response:We would also however the ongoing cost for journals goes up every year making it difficult to go for quantity so we aim for quality and try to provide enough to adequately cover every area.

I would like advance warnings when books I have checked are about to be due. Also, delivery for books from the CofC library to my office (instead of only PASCAL books)

Response: The system is set up to provide courtesy notices 2 days before the material is due.  If this is not occurring, please contact the circulation department circle@cofc.edu so that they may check the system as well as your record and email address in the system. The library ILL department does provide campus delivery of books. Please follow this link from the faculty services guide for directions on placing a request. http://libguides.library.cofc.edu/facultyservices/campusdelivery

Mostly yes. I’ve had some trouble with EBSCO e-books. They are hard to renew. The iPad viewer is okay. The Android viewer has some significant bugs.

Response: Thank you for bringing this to our attention.  Unfortunately downloadable Ebsco ebooks can not be renewed at this time however they can be re-checked out if there are no holds placed on them.  We will address this with the Ebsco rep at our next meeting. It has come to our attention that they’ve made some improvements to their product.  A video of their newest enhancements can be found here https://vimeo.com/188034901  I’ve tested the Ebsco ebook app on my android phone and had no issues. Please let us know when you have any issue with library resources so that we may troubleshoot the problem for everyone.

Name 5 things that would help your productivity?

First: 30 minute faculty parking spot – to run into library, grab materials and run out. Second: workshop on available resources at library ~ attended 45 minute presentation during faculty training; however, I am sure the library offers many services that I don’t know about.

Response: Good thought regarding parking, we will at least inquire about the possibility before addressing availability but I would assume it would be very difficult to create and enforce. Most of our services are listed here http://libguides.library.cofc.edu/facultyservices If you have any questions regarding a service that isn’t listed, please contact the information desk

More books in my area of research.

Response: Please feel free to suggest books for the libraries collections using the book/DVD request form or by contacting your departmental liaison.

More access to video content–streaming, BluRay–for teaching purposes

Response: Our libraries have licensed and will continue to license streaming services when possible.  For more information on our streaming services, please check this guide. http://libguides.library.cofc.edu/videostreaming.  As far as BluRay, I’ll forward this to IT.  My understanding is that the newer devices are coming with no optical drives, not even DVD especially newer laptops.

Normal hours over holidays, when faculty are free to focus more on research. Expanded hours during break times (even if with only a skeleton crew) closure on weekends and holidays. But I know the staff deserve a break too!  Yes.  Hours could be better, especially during break times (when faculty finally have time to work on research, prepare for conferences)

Response: The library is open year round and until 2am during the F&S semesters. We usually offer reduced hours over holidays and breaks.  Unfortunately you’re right, this is also the only time the staff has to take a break since they are serving students, faculty and staff 112.5 hours per week, and 18.5 hours per day Monday-Thursday during the semester. We will take this under consideration.

Better wi-fi, there are some “drop zones”

Response: Overall, the wifi has been working much better in the library over the past year.  If you experience a wifi issue in the library, please notify one of the service desks and we’ll have IT look into it.  IT also plans to resurvey the library for wireless distribution this summer.

Better functioning mobile shelving. Ability to easily get to books (have struggled with the automatic stacks) Sometimes its a struggle to get the stack you need.

Response: Please let the Circulation department know if you have any issues with the mobile shelving.  They are ready and willing to assist.  They will also retrieve the material for you if necessary.

-Rooms for faculty to work in (writing). A weekly designated time to write as a group with people there who can help think through revisions and editing.  At my last institution we had something called “Finish It Fridays” on Friday afternoons like 12-3 in the library’s computer lab.

Response:  Room 338 in the library is available for faculty members conducting group work. Room 236 is also available for students, faculty or staff to reserve and seats 10 people.  Finish it Friday is an interesting concept, we will explore this further and see what we can do.  Please contact me so that we can discuss.

More efficient access to digital content.  It is very clunky right now.

Response: Please let us know which systems or databases you are using that are“clunky” and we’ll see if and what we can tweak. This will depend on the vendor as we do have some systems with great content but a not so great user interfaces that are provided by the vendor.  These we can’t do much to change since they are proprietary.

just one. a research assistant who I could ask to look up books for me, find out which ones we have or don’t have, and create lists of things that need to be ordered or are available.

Response: While we can’t provide a research assistant, the library may be able to help in this area.  Please contact me and we can discuss your specific needs and how we may be able to assist.

Wireless printing and computers with printers on both sides of the downstairs

Response: While this would be great for convenience, it would be difficult to provide adequate service covering more than one area at this time. There would also be additional costs for wiring, staff and relocating furniture and equipment.  That said, we’ll keep it in mind for future renovations.

Would you use an academic digital repository to store research results and/or articles for collaboration?

Sure. Not sure others on campus are interested in my research…..mostly just folks in HEHP

Response: With the interdisciplinary nature of many courses and topics, you may find that others are interested and can benefit greatly from your research.

Yes, but I already do (Scribd, ResearchGate)

Response: These may work just as well but the main focus for the library having a scholarly repository is to collect and preserve the scholarly output of the Institution. It also raises the profile of the institution as other scholars can easily get an idea of the amount and level of research being conducted at the institution if widely adopted.

Yes.  But academia.edu already does that well.  How would something like that at our library do so more efficiently?

Response: Our repository would be searchable by the major search engines even if access to the publication itself is restricted.  You would receive analytics on use.  Last, if what I read in Forbes is accurate, Academia.edu is not an “.edu” but a for-profit organization and not open access. It appears you can improve your publication’s status for a fee.

 

2016 Library User Survey Results

Hello everyone,

As promised, here are the results from the 2016 Library User Survey. Thank you for your comments and your feedback is strongly encouraged!

General comments:

projectors/ tvs you can use in study rooms

Response: We have 2 projectors available for checkout at the Circulation desk.  Feel free to use these in the study rooms.  The flatscreen in room 326 is operational again and we are also looking into outfitting room 236 with a flatscreen.

I wish the library had more general interest books. I often want to check out a book to read for pleasure, but can’t get it at the school library. That being said, I understand that the library is geared toward research resources.

 Response: We have a browsing collection for general and leisure reading when you enter the library through the Calhoun street entrance.  You can also suggest reading material through the libraries’ suggestion box.

white boards in all study rooms

Response: We are working on adding white boards to the few remaining study rooms that don’t have them as funding permits.

I wish that the computers and Desks were cleaned thoroughly.  I understand the library needs to stay clean but it would make more sense to clean early in the morning or later at night and not during peak hours.

Response: We agree with you and are working with the housekeeping company to improve in this area.  Please do understand that with 1.3 million visitors per year and being open until 2am most days, it is extremely difficult to clean everything including the computers and desks as we try not to disturb students as they work if we can help it.  You all can help as well by using the hand sanitizer that is stationed at all service desks and on the walls throughout the building.  This is not a solution but will help reduce the buildup.

plugs at all tables, not so cold

Response: In 2014 the library renovated the 2nd and 3rd floors adding 100 power outlets as it was easier to drill through the waffle ceiling.  This is more challenging on the first floor since it is on a cement slab but we are investigating ways to bring more power to the first floor funding permitting. As far as temperature, below are the recommendations for libraries and we fall under the 68-72 degree range.  We also have to be very careful in Charleston as humidity combined with heat is catastrophic for books.  That said, we can test areas like the computer lab and other study spaces.  Please notify the service desk when it feels cold or hot and they will notify the appropriate parties.  If the temperature is colder or hotter than recommended we can ask the Physical Plant to adjust the temperature a few degrees.

Recommendations:

Materials Temperature (Degrees F) Allowable Range (+ Or -) Books, Paper, & People 68-72° 5° Books & Paper Alone 60° 5° Photographic Materials 50° 5° Books & Photographic Materials 60° 5° Magnetic Media 50° 2°

More availability with the study rooms

Response: We’ve looked at this several times and several ways and feel that the current system provides maximum availability to all 10,000+ students.

More recent books for my business courses or international studies including Boomerang by Michael Lewis

Response:  Unfortunately this one has been checked out and not returned.  Thanks to your comment, we have reordered it.  Your comment has also been forwarded to the liaisons for International Business and International Studies for review.  (Please feel free to use books suggestion form that is part of our suggestion box to recommend books you feel we should have in our collection)

Open later and 24/7 for midterms and finals, PLEASE MAKE THE LIBRARY 24/7. I hate the fact it’s closed over the weekends.

Response: The library is open on the weekends from 7:30am – 8pm Fridays, 10-8pm Saturdays, and 10-2am Sundays except during breaks and summer.  The library does open 24/7 for finals but has not seen the comments or usage that would indicate a need to extend hours for midterms.  Usage during the 24/7 period of finals has decreased every semester.  We will take this under advisement.

more 3 day computer loans

Response:  The 3 day computer loans started this semester as a pilot and has been overwhelmingly popular.  Please remember the goal here is to provide an emergency computer to someone who has lost the use of their laptop temporarily and is not a replacement for the computer lab.  While the 3 day computers are convenient, the 6 hour laptops provide more access to students.  We will continue to monitor their use and adjust accordingly.

A water fountain that bottles could go under

Response: Unfortunately we only have 1 water bottle refilling station and it’s on the 1st floor.  We can work with the Office of Sustainability to see if they will provide additional stations in the future.

Maybe more weekend hours, or earlier morning hours

Response:  The library is already open the maximum number of hours it can without hiring  additional staff or opening 24/5.  If we opened earlier in the morning, we would have to end service earlier in the evening. Our gate counts for the weekends are low with the exception of Sundays and don’t support extending hours however we will continue to monitor our hours in support of the college community.

Headphones for check out.

Response:  The library used to provide headphones for checkout but was concerned about hygiene.  For this reason, we worked with the bookstore to provide headphones in the library vending machine.  Less expensive headphones can also be found at the bookstore and/or CVS when the bookstore is closed.

Digital/audio copies of test books and “industry standard” books.

Response: Because digital/audio formats change constantly and are difficult to store and manage, the library doesn’t carry audiobooks.  The library does have 2 KIC scanners which will scan text to MP3 format at no charge.

As a graduate student, I had very little information explained to me about the library and services offered.  Some of my classmates did not know about the Graduate Study Room.

Response:  There is a graduate student orientation offered by the library and conducted by Christa Poparad at the beginning of each semester.  She covers a number of topics including our services and the graduate reading room.  More information can be found on the Graduate Student Services guide http://libguides.library.cofc.edu/graduatestudentservices

Wish there were more tables on the first floor and I wish that they would take out the pointless black armchairs. The armchairs take up too much space and should be removed to allow for more tables. less couches, more desks. Taller chairs at the tables. The flat chairs (not wheeled ones) are too short for the tables.

Response:  Each year we have replaced a few more of the wooden Ricchio chairs with the more comfortable Aeron chairs for the tables and will continue to do so.  That said, there are still some people who prefer a comfortable armchair for reading.  We will take this under consideration and investigate reducing the number of armchairs and increasing the number of tables if funding permits.

Please fire all the Starbucks workers they are incredibly rude. Never been somewhere with such bad service in my life and every single person I know agrees with that.

Response: While Starbucks is in the library they are not a part of the library.  We will forward your comment to Auxiliary Services and the supervisor in charge of Starbucks to make them aware of your concern.

I love the library!

Response:  Thank you, we do too!

I want to talk about Campuswide Printing—it legitimately does not work. WiFi is also very spotty in some places, particularly on the higher floors.

Response:  There are some known issues with Mac’s using Campuswide printing and our WiFi has been pretty stable.  We would encourage you to visit Student Computing Support as there may be an issue with your device that they can address.  IT is also looking at a new printing system that should resolve the Mac issues.

There are countless electrical outlets that do not function, and have not in the three years that I have been a student here…mostly on the second floor, that I’ve noticed, but it’s horribly inconvenient when you get settled in at a table, only to plug in your dying computer only to find that the outlet doesn’t function.

Response:  Please let us know the location of any malfunctioning outlets when you discover them so that we can have them fixed for you and all other users.  We try to test all of the desk outlets over the breaks as we don’t want to disturb students using the library during the semester,  We then have to schedule with the Physical Plant to have them repaired so the sooner we know which they are, the sooner we can have them fixed.  Lastly, sometimes the tables are bumped or moved and become disconnect from the floor again, please let us know which plugs are not working and we will check them. Please do not attempt to do this yourselves.

Perhaps making the second floor a place to talk quietly would be a happy medium between the louder first floor and the silent third floor. the 3 floors with different noise level rules are so convenient. i like how each floor is diffrent on how much noise there can be so if i really need to be in a quiet place i can just go to the thrid floor. the noise-level divided floors

Response: The first floor is currently the only floor where noise is permitted as it is the level that has both service desks and computer technology.  The second and third floors are quiet areas as to preserve the academic environment for study and research. Students would really help each other out by not talking in the quiet areas.

If there were computers on every floor, that would be very helpful for students that cannot afford laptops or are waiting on laptop repairs. The first floor encourages socialization, and so students that must use a desktop to access certain applications or their schoolwork have a noisy environment that may not be conductive to their learning.  Computer(s) and printer(s) in the graduate study room, Computers on the quiet levels for public use

Response:  While we understand the convenience of having computers and printers on additional levels of the library, it would detract from the quiet, academic atmosphere we are trying to encourage and preserve. The first floor is currently the only floor where noise is permitted as it is the level that has both service desks and computer technology and as you noted, encourages socialization.  The second and third floors are quiet areas as to preserve the academic environment for study and research.  Students currently bring their own technology to these floors however due to the fact that they are not stationary, we can better managing the noise.  The 3 day computer loans started this semester as a pilot and has been overwhelmingly popular.  Please remember the goal here is to provide an emergency computer to someone who has lost the use of their laptop temporarily and is not a replacement for the computer lab.  While the 3 day computers are convenient, the 6 hour laptops provide more access to students. These can be used on the 2nd and 3rd floors.

Please ask the cleaning people to be a little more considerate of their noise levels when they’re on the second or third floor.

Response:  We will remind everyone to be  more considerate and respect the quiet areas. This is very important as the main thing students indicated they liked about the library was “quiet study.” Feel free to contact any of the service desks regarding issues including noise and you can even tell us via chat, text, email or phone by using our ASK US service (http://answers.library.cofc.edu/index.php). But I also encourage each of you to “respectfully” ask anyone who is talking in a quiet area (including staff) to refrain as they are infringing on your right to study in an academic atmosphere. Last, I would also like a dialog here as to why students don’t feel they can ask each other not to talk in the library.

Awful survey design

Response:  This survey was designed based on the Libqual survey for libraries that costs $3,200 and it provides us with the useful feedback we need.  You are welcome to tell us what you don’t like about the design and how you feel we can improve it by using the suggestion box on the homepage or contacting me directly.

Statistical Breakdown

Finding books, journal articles, etc and navigation

71% find it easy to find a book or article, 97% find it easy to somewhat easy

Using library resources, how much information do you find on your topic?

83% find enough information, 97% find some information

Does the library offer enough assistance on how to use its resources and databases?

85% say we offer enough assistance, 96% say we offer some assistance.

Did a librarian led instruction session help you complete an assignment?

No=46   Never had one = 56  yes = 82

*Impossible to tell how many of the “no’s” were because they never had an instruction session.

If you have used our Info Desk or Ask Us service, please tell us about your experience

Overall pleasant and helpful.

Are you satisfied with the services the library provides?

80% are satisfied, 96% are somewhat satisfied

How often have you used Pascal Delivers/Interlibrary Loan?

69% said never.

Is the staff helpful, knowledgeable and courteous?

92% said very helpful, 99% said somewhat to very helpful.

Is the library an adequate place to study? (too noisy, too busy, just right, abundant resources, etc.)

80% said adequate, 96% said somewhat or better.

How difficult is it finding a study space?

50% said easy, 85% said easy to somewhat difficult to easy.

If the library were open 24 hours per day, after midnight you would want to use:

The top 5 things were: a table, a study room, the computers, Starbucks (copier and black leather chair tied for #5).  Databases were next.

What do you like most about the library?

Quiet study

What do you like least about the library?

Available tables – without and especially without power, temperature

likes-least

Responses from the Annual Library User Survey 2015

Here are some comments and responses from the annual library user survey.

The room on the first floor should not be excluded to only communication majors everyone should be able to reserve the room if they need it.

Room 136 on the first floor isn’t restricted to communications majors or any other specific group.  Anyone needing to perform video editing or use the Adobe Creative Cloud applications may reserve the room.

There has to be a better way to keep the keyboards clean. They are always so gross!

This is a difficult task at best.  The computers are in use 16.5 hours per day which leaves little available time for cleaning 250 keyboards which would have to be after hours.  We’ve tried placing wipes in various locations in the lab however people don’t clean the keyboards before and/or after they use them.  We do go through and clean them on the breaks.  If you let the information desk know which one(s) have a problem and we will send someone to work on it.

I love everything about the library currently: the Starbucks, the quiet levels on each floor, the information desk, the printers available, the study rooms. The only issue I have is when I see the entire second floor being used by 1 person at each 4 person table. If there were more tables that were for 2 people the library would be perfect.

Interesting concept.  The 4 person tables were selected so that students could sit and spread out their materials.  Smaller tables would reduce the surface area and would have required the college to purchase twice as many tables to cover the same area at a higher cost.  We will take this under consideration however in the meantime, feel free to sit at any of the 4 person tables occupied by 1 person as you have that right.

I am super serious about that napping area!! I know others would use it too! I will bring my own blanket and pillow for it! I know there are probably some health code issues that complicate this but I don’t even need a bed just a room with couches that students and staff can check in and out of for resting that has a time limit. Heck some days I would take a rug on the floor that’s out of people’s way to nap on!!!

Interesting idea however sleeping in the library poses a safety hazard and is contrary to the educational atmosphere we are trying to promote.  It’s probably safer and better to sleep in your room.

Put printers at harbour walk!!!!!

Unfortunately, the printers are controlled by IT and not the library so we are unable to address that issue.  We will forward your concern to IT however.

I think there needs to be a better system for the study room situation. A lot of times people will book a study room and then not use it leaving that room unavailable for other people. If someone books a study room they should have to check in once they arrive and if they do not check in the study room should then become available for someone else. I used to use study rooms a lot and now if i don’t book one two days in advance its pretty much not an option.

We used to have a system similar to what you described and we received numerous complains ranging from being too strict to giving poor service due to the fact that we ask people without reservations to leave the room when the group with the reservation showed up.  Since we moved to the self-policing system, we’ve had far fewer complaints and more students have fair and equal access.  I would suggest, checking the rooms even when they are listed as reserved as you may use an empty room until the group with a reservation shows up.  If the group doesn’t show up within 15 minutes, the staff at the Circulation desk can delete the reservation and make the room available for another group.  Last, if the room is occupied by less than 3 people, they can be asked by the Circulation staff to forfeit their reservation.

I love the library so much. Besides 24/7 access I would only recommend a way to order books for the library. It would be nice to have a place where you could suggest certain books be available. While the arts section is wonderful, many times I find areas lacking. I also find that newer books I discover in the section are horrible choices. Input on selection would be great.

There is a suggestion box at the bottom of the library homepage and there is a book order form attached to it.  http://library.cofc.edu/research/book-order-request-form/ Please feel free to suggest titles for inclusion into the librarys’ collections.

I would love if the library was open for more time, especially on the weekend. It is inconvenient that it closes at 8, because most times the only time I have free to consistently work on a large amount of work. Although I would like the library open 24 hours, it is not necessary, and I would much rather prefer regular hours on the weekends.

We’ve received this request often and have on a couple of occasions extended the weekend hours.  What we’ve found is that most students do not take advantage of the library after 8pm on weekends.  Even with the library open 24/7 for exams, statistics show that after 8 on Friday-Saturday are the times that have the lowest amount of use.

I’ve always thought there should be some sort of VIP offering for the library. You would “check-in” to the library and then get special perks during finals.  With over 10,000 students, everyone’s important to us.  The library strives to deliver the best service to all students in the most fair and equitable manner.  This helps ensure that everyone gets the quality education they deserve and they’re paying for.

I wish that the book shelves were silent when you moved them because the beeping is really really annoying, especially when they get stuck and beep constantly. Since someone is at least usually putting away books, there is constant beeping every few minutes.

We apologize for the noise as it annoys us as well however it is a safety feature.  The shelves beep in order to let everyone know that they are in motion.  They beep constantly when we have to use the battery pack to move shelves that are malfunctioning.

Enforce the no talking policies.

We do enforce the quiet policy on the 2nd and 3rd floors and public safety assists us in doing so when they make their rounds.   Students can help us by adhering to the policy and not talking or by sitting in areas where talking is permitted if they need to do so.  It would also help if students were more proactive in helping us.  These are your peers, when we walk away and the talking continues, respectfully let the talkers or the library staff know.  You have a right to study in a quiet environment.

The laptop rentals should be for 24 hours, not only 6 or until just 8:30am.

Ideally, if we had more laptops, loaning them for 24 hours would be more of an option.  The reduced checkout time allows more students access to a laptop so that more students get the opportunity to work.  At the current 6 hr loan period we’ve had several periods where all of the laptops were checked out.  Now students only have to wait for 6 hours for a laptop instead of 24.

There needs to be clearer and better signage on where and how to check out and return books. Just a few basic signs that read “Book Returns” or “Check out books here” would be a vast improvement. Also, the technology behind the automated revolving doors is pretty bad. The mobile shelves need improvement as well. The B’s and D’s are almost always stuck. 

I will forward your comments to our signage committee for consideration.  We’ve debated signage for years and while we agree that clearer signage would provide more direction, we’ve found that most students don’t read the signs when we post them.  Also, after a few weeks student’s ignore them and they become part of a signage pollution problem.  So in order to keep the library looking clean and uncluttered, we restrict the number of signs posted. As for the technology, the revolving doors are complicated with sensors that even detect when more than one person enters at the same time which automatically stops the doors from revolving.  Unfortunately these sensors also pick up false positives such as a large backpack or reflected sunlight especially at certain times of the day.  That said, it is cost prohibitive to try and replace them.  Last, some of the mobile shelving is over 10 years old including the B and D sections.  When we renovated in 2014, the new shelving employs a different technology which is more reliable.  It is our hope that we can start to replace some of the older shelving with the new system however the new system is very expensive so it will take time.

They do not have enough recycling, I see A LOT of starbucks cups in the trash and not recycling.

We will look into this but did you notice whether the recycling was empty, full or somewhere in between?  I could be wrong but I think that’s mostly user behavior.   Recycling comes by several times per week and housekeeping helps out but I think people are just placing the cups in the trash.  This may also have something to do with where the recycling bins are located and which ones are filling up.

Not 24 hours. How can Clemson allow students to go to the library after hours using their card through security, and CofC doesnt? Doesn’t make sense for Clemson to be better than CofC in that regard.

We will continue to review the feasibility of opening the library on a 24/5 basis.  Clemson is a research institution with a much larger budget than the College i.e., more operating capital.  I hate to use this term again but it is cost prohibitive for the college to immediately install a card access system across campus.  This is a project that would have to be studied and phased in.  There are also other costs associated with opening the library 24/5 including personnel costs for Public Safety, other staff and supplies  which makes 24/5 access not feasible at this time.  Last,  our statistics show a steady decline in usage of the library during the 24/7 exam periods over the years that makes it difficult to justify the cost versus the anticipated usage.

It’s always way too cold & very crowded

We’ll let the Physical Plant know and see if they can raise the temperature a few degrees.  As for being crowded, we’re victims of our success.  We’re happy that so many like to use the library and find the facility and resources useful but the side effect is the library is often crowded.  A good problem to have as long as students are learning here.

Responses from Faculty Survey 2015

As promised, here is a post which addresses a few of the comments from the 2015 annual library survey of faculty.

Book delivery at our office

This is a service we currently provide.  Please see this guide for details.  http://libguides.library.cofc.edu/c.php?g=230796&p=1533032

 List of Books in French (the cataloging is really hard to go through) it might exist but I didn’t find it. I would like to know what we have in French at the library (any ressource, including digital)

Go to the classic catalog, place an asterisk in the keyword search field, select French under language and if you only want print books, select the print limit, if you only want ebooks, select the ebook limit. For everything choose any, then click submit. These are brief instructions and if necessary we would be happy to sit down and go over this with you or your designee.

An email when the books we ordered arrive (weekly would be great)

Unfortunately the system doesn’t have a way of doing this yet however we are working with the vendor to gain that capability.

A page for students with all the French resource the library has –

This guide doesn’t list all the resources we have however, it lists how to gain access to all of those resources and particularly the most highly used resources.  http://libguides.library.cofc.edu/frenchstudies

1. Faster response times on ILL requests and purchases.

Unfortunately much of this is out of our control.  While unmediated requests are placed immediately, it is up to the lending institution to complete the transaction and send the requested ILL material to us.

2. Access to the Smithsonian Global Sounds database we had as a trial last year.

(Will be considered next year if we have the funds for new purchases. As we all are aware, the budget isn’t looking good for next year)

3. A better search interface: priority for books over reviews of books, not needing to click through four screens to access our own library’s catalog record for an item, etc. Worldcat.org is a model in this regard, and has been used as a main search interface at several other academic institutions where I have worked. 

If you specifically want what is in our catalog, I would suggest searching the classic catalog instead of the discovery service. We can do some tweaking with both the catalog and the discovery service however these are the vendor’s proprietary systems and we are limited in our refinements. Also you may use operators such as “not” reviews when constructing your search.  (Many people like searching using the Worldcat interface.  This is also an option under databases and worldcat)

4. Library hours open during semester breaks (Fall break especially, but also Spring and maybe the non-Thanksgiving days of Thanksgiving break)

With the exception of weekends, the library is open during Fall and Spring break only the hours are abbreviated to 6pm.  With all due respect to our staff who also deserves a break, we close along with the College’s holiday schedule.  We do open on the Sunday following Thanksgiving and start opening 24hrs for exams at that time.

Separate work area with computer for faculty.

The faculty resource room 338 on the 3rd floor. http://libguides.library.cofc.edu/facultyresourceroom/338  This room has both a computer and a scantron.

Better search function on the library main page (too generic)

I would suggest using the advanced search feature.  If you give us an idea of what types of material you are searching for, we can better direct you in what tool to use to make your searches more specific  and the results more beneficial.

Delivery of library materials to faculty offices – This is a service we currently provide.  Please see this guide for details.  http://libguides.library.cofc.edu/c.php?g=230796&p=1533032

 1) Complete the rare ILL transactions that remain unfulfilled.  There HAS to be a way to get these articles.  Maybe a function that follows up with a live person if the request isn’t fulfilled within, say, 3 weeks.

Interlibrary Loan staff make every effort to complete and fill all requests that come to our office. There are cases where some items are not available through interlibrary loan:

–          An item is rare, fragile, and/or non-circulating

–          An item is rare, fragile, and/or non-circulating and the request calls for more pages than the holding library is willing to copy, if they can copy any

–          An item is held overseas and attempts to contact the holding library are unsuccessful

–          An item is only available electronically; in many cases, vendor licenses do not allow institutions to copy/provide their electronic holdings for ILL requests.

–          A request exceeds copyright

–          Some holding institutions policies state they will not fill copy requests for libraries, so we may ask the patron make a request on their own behalf.

 

Interlibrary loan staff make every effort to follow up with patrons who have requests that may take longer than usual to fill or are not possible to fill, but the volume of requests handled by interlibrary loan staff make it difficult to make “live” contact for every request that falls in this category—at the very least, patrons should receive a cancellation notice initiated by ILL staff. Patrons are encouraged to contact the Interlibrary Loan Office if they have a concern about their request(s).

Brandon Lewter

Interlibrary Loan and Reference

(843) 953-4982

2) The library could host faculty writing support groups!  Snacks would be nice, of course, but simply putting together groups of interested faculty could be a great service, helping build our productivity and collegiality.  Not sure if this would fall under the library or some other unit on campus (i.e., I think Academic Affairs has hosted the faculty spring break writing retreats), but maybe the library could spark this?

We have encouraged faculty especially groups to take advantage of the faculty resource room 338 on the 3rd floor. http://libguides.library.cofc.edu/facultyresourceroom/338   This would be an excellent use for the space.  How would you suggest we go about getting the groups of interest together?

3) Provide online tutorials for students about using databases and avoiding plagiarism.  I have moved away from in-library instruction, but still have to update worksheets every semester to take students through these topics, and to direct them to plagiarism resources from other institutions.  A centralized set of tutorials would also help students (and faculty) understand that we share a common standard (i.e., students should be less likely to tell me that Prof. X had an alternate definition of plagiarism).  Ideally students could complete these tutorials during FYE so that all future professors could just refer back to them and invite students to brush up on their own if necessary.

I can’t speak to students completing these in FYE as faculty already have their own curricula, however, here is where you can find the library tutorials including ones on avoiding plagiarism. http://libguides.library.cofc.edu/c.php?g=230796&p=1532960.

New Computers are Here

The library in collaboration with IT and the SGA are working to improve the user experience in the Addlestone lab.  75 new computers including 23 Mac’s have been installed.  So far the feedback has been very positive however we still need your help.  Please let the information desk know if you encounter any problems with the new computers so that we are aware and can address the issues.  This is especially true for the Mac’s as this is a new implementation for us and we don’t have previous Apple lab computers to draw on.  We are working with the SGA on an additional initiative, stay tuned for more information.

Additionally, we have 10 Macbook Airs on reserve that will circulate very soon for College of Charleston community member use for a limited checkout.  These will be available for use both inside or outside of the library.  I cannot stress enough the importance of letting the information desk staff or me know if you have any issues with the library and its services so that they can be addressed!

Thanks.

Survey comment from faculty

In today’s blog post I will address issues regarding faculty.  The response will actually come from one of our digital services librarians.  I will also share a comment from students regarding faculty input.

Comment: a better transfer of article information into an interlibrary loan request when I click “find at cofc”. Usually only the article title and first author last name will be filled in, requiring me to enter the journal name, volume, issue, page numbers, and remaining author names. A default not wanted date, such as 30 days after the request, would be a nice preset.   In general, if clicking the “find it at cofc” button led directly to the full text pdf of an article that would be fantastic. Sometimes I have to dig around the journal, or move from google scholar to ebsco host or psyc info to find the full text of the article.

Response: I’ve made some improvements that I hope will help get you to a full text article faster. I found some journals which should have been appearing in Find It @ CofC’s full text links, but were not. Specifically, Science Magazine, the 7 journals on the Palgrave MacMillan platform, and journals in Science Reference Center & Primary Search. I’ve also made some configuration changes to the ILL request page, so that the date will be pre-populated correctly (previously, the entire date was showing up in the Year field, with no information in the Month field. They are now split up correctly). I also found one database (PsycINFO) that was exporting the article title for both the journal and article title. This was a problem on the vendor’s side; I reported it to them and it’s now resolved. I’ve clicked a lot of Find it @ CofC links the last few days and have yet to find a time where only the title and author was exported. It’s possible this is a problem in one or two databases, and I just haven’t found it yet. I’m keeping in touch with ILL about this. I’m looking into whether I can put a default ‘not wanted date’ into the form.

As far as being able to click on Find it @ CofC and get directly the full text: Find It @ CofC links appear when a citing database and the full text database can’t or won’t talk directly to each other. In the Discovery Service, at least, it’s our “link of last resort”. If the Discovery Service is able to work out a direct link to full text, it does. When you see links such as “PDF Full Text”, “Full Text from Gale Cengage Learning”, “Linked Full Text”, those are what the vendor calls SmartLinks – direct links to full text, whether in the referring database or another one we subscribe to. If none of the SmartLinks work for that particular article, it could be that we don’t have full text access to that article – or it could be that we do, but the two databases can’t hook up because of technical problems, metadata-sharing agreements, etc. So, we’re always trying to make sure those SmartLinks and Find It @ CofC are configured well, so that you can get to the full text in a few clicks as possible. With hundreds of databases and platforms, it’s a challenge, but I hope my recent changes will help a little bit.

Students comment:

Last, I’d like to pass along a comment from a number of students on the Library Student Advisory Board (SLAB). They asked why the faculty don’t “talk up” the library more in classes?  They mentioned that they had a few instructors who were enthusiastic about the library which made them excited to go to the library and use its resources. When faculty don’t acknowledge or “down play” the library, the students felt less inclined to use its resources.  If nothing else, please know that your students are listening to you and value your counsel.  So please work with the library.  If you feel we have shortcomings, let us know so that we can address them hopefully to your satisfaction.  We want and need your endorsement especially with your students and you may see an improvement in the quality of student work.  Have a Merry Christmas, happy holidays and wonderful new year.

Respectfully,

James

More Library Survey Comments and Responses

Here are a few more library survey comments and responses. I will attempt to post at least once per week, holidays not withstanding, regarding library information so check back often.

A better transfer of article information into an interlibrary loan request when I click “find at cofc”. Usually only the article title and first author last name will be filled in, requiring me to enter the journal name, volume, issue, page numbers, and remaining author names. A default not wanted date, such as 30 days after the request, would be a nice preset.

Response:  Our digital services librarians are investigating to see what they can do to streamline this process.  Since the software is proprietary, they may only be able to make modest changes.  We will update you when they’ve finished testing.

I get back too many results when I search for things using the library resources.

Response: The goal of the Discovery or Single Search is to make sure that the researcher finds something and many times it will return too many results.  Please use this guide http://libguides.library.cofc.edu/content.php?pid=495223&sid=4076522 to help you better refine your searches and navigate the discovery search tool.  You can always use the “ask us” service  if you would like assistance in locating information.

Better chairs, these have no back support and tip easily.

Response:  As part of the renovation, we added better chairs to the first floor.  As time goes on and if the money is available, we will look at replacing the chairs a few at a time.  The more comfortable chairs are more expensive.

Printing on the second and third floors since there are copiers on these floors.

Response: While yes we do have copiers on the 2nd and 3rd floors, they have never and will never get the amount of use that the printers get especially if you can print from anywhere on campus.  Placing printers on these floors would create additional service points that would have to be constantly monitored to make sure the machines had paper, toner and are functioning correctly.  At this time we don’t have the additional staff to do this.  Currently we service the copiers once a week on Sunday and they are usually fine for the week because the usage is so low.  We’ve even removed one copier and no one noticed. Last, we need to be prepared for placing printers on the 2nd and 3rd floors compromising the integrity of those floors.  A more important point is that printers create noise and students who gather around the printers will talk.  It is already extremely difficult to keep these floors noise free or relatively quiet.  Printers on these floors would be convenient but at what other costs.

A tour of how to use website and a tour online of the library.

Response: The library does have a tour of the website online.  It is located here: http://libguides.library.cofc.edu/content.php?pid=272496 . We also have a virtual library tour online however it is rather dated (2011) and doesn’t reflect the most recent changes in the library  http://youtu.be/g6e7GH9iDSw We are also looking at what it will take to create an updated virtual library tour in response to your comment.

Faculty comments

Certain improvements in the website, for example, first and foremost, I would like to be able, when I find a book I want, for there to be a link whereby I can order it delivered  to my office directly from the entry with the call number. I waste more paper copying  down call numbers (and, as often as not, losing the piece of paper and having to do it again.)

Response:   Our digital services librarians are investigating to see what they can do to streamline this process.  Since the software is proprietary, they may only be able to make modest changes.  There is also the issue of making sure we don’t have too many forms in use so that the wrong form isn’t filled out accidentally.   We will update you when they’ve finished evaluating and testing.

Enhanced off campus access to databases/journal articles.

Response:  Off campus access to databases/journal articles should be fairly seamless.  If you are experiencing a problem accessing our resources remotely, please contact the Information desk (953.8000, infodesk@cofc.edu, or “ask us”) and they will let our digital services team know.

Here are also 2 “did you knows!”

Did you know that the library in partnership with the REACH program and the Office of Disability Services is saving students money?

scanner savings table

Did you know that the Library provides iPads for College of Charleston students, faculty and staff to checkout and use?

Library User Survey Comments and Responses

Here are a few comments from both the general and the faculty user surveys for 2014.  I will post more in the upcoming weeks.

General comments:

The library webpage is confusing and hard to use.

Response: The library is in the process of redesigning its websites in an effort to make the site more informative and user friendly.  We are also working with IT in order to provide a consistent experience both in MyCharleston and on the website.  If you encounter any difficulty using our website or databases please let us know as we can provide assistance in real time.  Just use our “Ask Us” service or call 843.953.8000 and as long as it’s during scheduled desk hours, someone can assist you in real time.  If it’s after hours and the answer is not in our knowledge base, we will respond within 72 hours.

I wish you had music CD’s particularly Jazz.

Response: The music CD’s are currently located on the 3rd floor adjacent to the microfilm cabinets.  We hope to move the CD’s down to the first floor at the beginning of the Spring semester and many of them are Jazz CD’s.

What’s one thing you wish the library had?(Better Wifi and Faster computers, ok these are 2 things)

Response:  The library just underwent a significant Wifi upgrade from IT.  If you are experiencing Wifi/internet problems, please let the staff at the information desk know so that IT can help trouble shoot and fix the problem.  We are also working with IT to replace several of the slower computers in the lab.  We hope this will start over the Winter break. We will also  add 10 Macbook Air’s for in library use only in the Spring.

Student comments:

Computers are too slow.

Response: The computers were re-imaged over the Thanksgiving break and should be slightly faster.  We are working with IT to replace several of the slower computers in the lab.  We hope this will start over the Winter break. We will also add 10 Macbook Air’s for in library use only in the Spring.  We will replace more computers as IT makes them available to us later in the Spring.

Printers are terrible.

The printers are older and have seen significant use.  This fall we have replaced 2 printers with brand new HP, high capacity printers, but had problems getting supplies through campus channels since they were so new.  We’ve rectified this issue and the new printers are stocked and working well.  Part of the printing problem is that the computers were taking so long to log in, students were complaining that it took 30 minutes to print.  This should also improve with the new computers.  We are also looking at setting up a “quick print” station for users who just need to login to print a document.  Last, we are investigating a new print client to permit printing from anywhere more reliably and efficiently than the current client.

The building is always so cold.

Response: Our library has an extremely open floor plan, the size of 3 football fields stacked on top of each other with 10 entrances/exits.  It is extremely difficult to regulate the temperature in a way that adjusts for changes in the outside environment.  It usually takes a good week to adjust the temperature inside when the seasons change and it is extremely difficulty when it’s 28 degrees one day and 77 the next.  To that end, the physical plant tries to maintain a relatively comfortable temperature for the library users but this also has to be balanced against a temperature/humidity that will not cause mold to grow on the books.  When we receive temperature complaints usually due to fluctuations outside, they try to adjust the temperature gradually to compensate.  If there are any specific areas that we should look at, please let me know and we will investigate.

 

Faculty comments:

Better signage.

Response: We have a signage committee working on this and you should notice some improved signage in the Spring.

It would be nice to be able to create a “shopping basket” where I could put titles I am interested in that I plan to go back and think about.

Response: There is a folder feature in both the “classic catalog” and the discovery service that will allow you to save records to review later. The catalog requires you to log into your catalog account with your MyCharleston credentials and the EDS discovery service requires you to log into your account with your Ebsco credentials.  If you don’t have Ebsco credentials, it will prompt you through creating an account.

 

Catalog screen shot (click on image to enlarge)

Catalog folder screenshot

 

EDS screenshot (click on image to enlarge)

EDS folder screenshot

 

Please contact the information desk for detailed instructions or let me know and I’ll post them in my next blog post.

Why don’t we get overdue notices?

Response:  You should.  If you’re not receiving courtesy notices 2 days before an item is due, or overdue notices afterwards, then we need to know.  Either the system is malfunctioning and we need to contact our system vendor or it may be as simple as your email address is not on your library account.  Once we know that there is a problem, we can troubleshoot it.  Here is a screen shot of a notice I received this morning.

notice screenshot