via Email | Helpdesk
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Access to network files on server Drayton will not be available, Thursday, October 25, 2007 from 6:00 a.m. to 7:00 a.m. due to emergency maintenance. Thank you for your cooperation during this maintenance outage.
Please e-mail the HelpDesk at Helpdesk@cofc.edu if you have any questions.
via Email | Helpdesk
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Access to network files on server Drayton will not be available tonight, Thursday, September 20, 2007 from 10:00 p.m. to 12:00 midnight due to emergency maintenance. Thank you for your cooperation during this maintenance outage.
Please e-mail the HelpDesk at Helpdesk@cofc.edu if you have any questions.
via Email | Helpdesk
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The Remote Access System will be unavailable on Thursday, September 13th starting at 10 a.m. until 11 a.m. for planned system maintenance.
Thank you very much for your cooperation during this planned system outage.
via Email | Sue Dowd | WebCT Support| Attachments: End of Semester Procedures for WebCT
We are quickly running out of disk space on the WebCT server, so I have to start deleting the courses in WebCT for Fall of 2006.
If you have any course information that you will be needing from the Fall of 2006, please download it to your personal computer. That way you will be able to access it when you need it. If you don’t download it to your personal computer, it will be deleted with your course. If you have an old backup you will have to delete that one first before you can create another backup. There is not a lot of extra disk space on the server right now!
I will be deleting these courses next week, so don’t put this off until a later date! If I can delete your courses for Fall of 2006 now, please let me know. We are really short on disk space!If you have any questions, please contact Sue Dowd – 953-6556.
Sue
WebCT@cofc.edu
Information Technology
via Email | Registar’s Office | August 23, 2007
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To Faculty and Staff:
A little clarification on yesterday’s email concerning classroom furniture, maintenance and media requests:
The Registrar’s Office keeps an inventory of the number of desks in each classroom and we use that number to assign sections with specific enrollment maxes. Even if your class does not need all of the desks in a room, please do not remove them because other sections may. If you feel that the number of desks is incorrect, please contact Adam Cruz at cruza@cofc.edu or 3-6337 for the correct inventory.
Because of the situation explained in the above bullet, please do not move desks from another classroom. That will make the RO inventory incorrect and cause us to assign a section to a room without enough desks. We have faculty calling us this week because desks have been removed from their classrooms and students have nowhere to sit. Those of you who have this problem in your classrooms should keep reading…
If your class has more students enrolled than desks, please contact Adam Cruz for the correct inventory number and to see if any desks are actually missing. Adam can assist you in possibly moving your class to another room. If that is not an option, you can go through Adam to order additional desks from Physical Plant, provided there is enough space in the room. The Registrar’s Office needs to be in the loop to request more desks so that we can update our seat inventory. If you choose to order more desks directly from Physical Plant, please send Adam an “fyi” email.
If you need a TV/DVD/VCR cart to show a film in one of your courses, please contact Matthew Hiott at College Relations and Media Communications – Classroom Support. He can help you out with this. hiottm@cofc.edu 953-5935
For room maintenance, to request equipment be brought in/taken out, for light bulbs, basically anytime you need some form or maintenance, please submit a request electronically as described below:
Work requests are submitted via a web site.
1) Click this URL: http://www.myschoolbuilding.com (If you haven’t already, please bookmark this URL.)
2) If you are asked for an account number type in 781095136 and click “Submit Organization”. If the account number is not needed the request submit page will immediately appear. You will enter personal data about yourself and your email cofc work email address.
3) Complete the request submittal page with the required information and click submit.

via Email| WebCT Support | August 23, 2007
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Now that the Maymester and Summer terms of 2007 are over, WebCT Support will be deleting all the courses that were taught in WebCT for Maymester and Summer of 2006.
If you have any course information that you will be needing from the Maymester/Summer terms of 2006, please download it to your personal computer. That way you will be able to access it when you need it. If you don’t download it to your personal computer, it will be deleted with your course. If you have an old backup you will have to delete that one first before you can create another backup. There is not a lot of extra disk space on the server right now!
Courses will be deleted next week, so don’t put this off until a later date! If you have any questions, please contact Sue Dowd at 953-6556.
via Email|Helpdesk|August 17, 2007
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The College of Charleston wireless network is being upgraded in order to make it more secure, efficient, and compliant with the latest standards. If you currently use the campus wireless network with your laptop or other mobile devices, please note that the SSID “CampusWide” still used by a few of you will need to be changed to “CWWPA” by October 26, 2007. For instructions on how to move to the “CWWPA” please see the attached instructions for Windows XP and OSX.
If you have any questions about how to connect, if an older device will still work, where to find upgrades, or any general wireless questions please email Helpdesk at Helpdesk@cofc.edu. Your patience and understanding is greatly appreciated as the College of Charleston strives to bring you the best in Wireless technology.
The College has initiated the BATTERY Project, which includes planning for, selecting and implementing a new complex suite of administrative computing applications matched with a new, single, integrated institutional data base. Replaced will be the multiple legacy application programs and many separate databases currently used to conduct the administrative business of the College. You know these applications as Cougar Trail, SIS, FRS, HRS, FRED, Recruitment Plus, Raiser’s Edge, and more.
The process entails collating requirements for the new system (often referred to generically as ERP – Enterprise Resource Planning), procuring new software and hardware within College and State guidelines, and implementing the new system – completing the implementation by the end of 2010. The project is led by myself, Priscilla Burbage, VP for Fiscal Services, and by an Executive Steering Committee consisting of Provost Elise Jorgens, Sr. VPs Steve Osborne (Business Affairs), Sue Summer-Kresse (Institutional Advancement), Victor Wilson (Student Affairs), and Bob Cape (CIO) who has overall responsibility for BATTERY.
One of the critical steps in the planning process for a new ERP system is completing a “Functional Assessment” (defining and prioritizing requirements). Your input as a College stakeholder during this Functional Assessment phase is crucial to the overall success of the BATTERY project. The feedback you provide will also help us select the best ERP vendor and tailor that vendor’s product to best meet our needs.
The objective of a Functional Assessment is to determine what functionality exists in the current, legacy systems (such as HRS, FRS, SIS and others) and identify any new functionality necessary to create a system of the future. You will be asked to evaluate and rate a number of functional requirements (according to your role at the College) based on level of need in a future system, and whether or not that functionality exists for you today. You will also have the opportunity to add and rate requirements that may not be included.
To collect this input we will be utilizing DecisionDirector®, a web-based collaborative planning tool. We will open the Functional Assessment in DecisionDirector next Wednesday, April 11th thru Friday, April 27th. You will be receiving detailed information and instructions about accessing DecisionDirector and participating in the Functional Assessment on April 11th. In the meantime, please feel free to contact me at burbagep@cofc.edu or x3-5578 with any questions regarding the BATTERY Project or the Functional Assessment.
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Making Changes in Software Applications Installed on Classroom/Lab Computers
Prior to the beginning of each semester at the College, Information Technology (IT) updates/adds software applications on the computers in smart classrooms, computer classrooms and in the Library Student Computing Center. This service is designed to support the changing instructional needs of the faculty.
Procedures
If you would like to request a change in the applications currently loaded on computers used by you or your students, please send a work order request to Helpdesk (3-3375) or at helpdesk@cofc.edu with the following information:
1. Name of contact person
2. Name of the software package
3. Software license and/or serial number
4. Software location
5. Location of the installation (classroom/lab)
6. Date the software is needed (if other than the beginning of the semester)
7. Any additional information that you believe is pertinent to the installation.
Deadlines
To assure installation of software for the beginning of a semester, the deadlines are:
Semester Needed Request Must Be Received by
Spring December 1
Summer Sessions May 1
Fall July 1
If you have any questions, please contact:
Goffery Davis, System Support Specialist
davisg@cofc.edu | 953-5229
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