TechQual Survey

As a member of the College of Charleston community, you are invited to participate in the TechQual+ Survey.  Your anonymous feedback helps Information Technology improve our services and support for you. Your results will be used to inform decisions about how to wisely invest IT resources to support the technology needs of students, faculty and staff.

To take the survey, you will need to go to your student email account to get your survey ID number which was in an email from Helpdesk.  Once you have this number, go to It should only take about 10 minutes to take the survey.

Please remember to answer questions related to networking connectivity as they pertain to the network maintained by the college’s IT department .  The residence halls are maintained by an outside company and any issues you encounter there should not be reported on this survey because IT has no control over that network.


About the TechQual+ Survey

The TechQual+ survey is designed and administered by the TechQual+ service and research project , a third party organization dedicated to maintaining the integrity of this survey. Your individual survey responses will remain anonymous to the College of Charleston. Results will be collected and analyzed through the TechQual+ project. IT will share the results with the College community.

The survey tool asks questions in the following areas:

  • Connectivity and Access
  • Technology and Collaboration Services
  • Support and Training


Your Feedback Matters to IT.


Based on the report of the October, 2013 TechQual+ survey at the College, IT initiated or accelerated actions to respond with improvements to infrastructure, services, and support. We’ve published our progress on the IT Blog at . You can find more information regarding last year’s TechQual+ results on the IT website at .

Information about OSX Yosemite

At the moment, we are not recommending students who use the CampusWide Printing service to upgrade their macs to OSX Yosemite.  It appears that this new version of Mac OS is not compatible with CampusWide Printing.

If you have already updated your computer and want to print something in the lab, then you will need to email the file to yourself and print it from a lab computer.

We’re sorry for any inconvenience this causes and will update CampusWide Printing as soon as the company who provides this software has an update available that fixes it.

Addlestone Library reopens second and third floors

We’re delighted to announce that second and third floors of Addlestone Library will reopen on Monday, August 18.

Major Improvements include:

· Adding 200 seats for students, including 140 general seats, 3 small group study rooms, and 50 seats in new flexible lecture/ learning space.

· Giving students easy access to power outlets for their laptops, phones and numerous other mobile devices.

· Consolidating the entire book collection (A –Z) on the second floor in mobile shelving and moving periodicals to the third floor.

· Expanding the Special Collections Reading Room to provide more seats for students and researchers and more reference books – opening Sept. 1

· Expanding capacity for the library’s unique manuscript and rare book collections- continuing thru mid-October

· Adding a high-tech multifunction room on the third floor – opening later in August

· Starbucks replaces java city on the first floor.

We still have a lot of “fine tuning” to do over the course of the next few weeks. So bear with us and ask the friendly staff at the Circulation Desk or Information Desk for assistance.


Best wishes for a grand start of the new academic year.