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Unscheduled IT Outage

Posted by: bergstroma | September 15, 2013 Comments Off |

The College’s streaming server lemon.cofc.edu has experienced a serious interruption in service. This will result in the inability to view some embedded content in OAKS, blogs, and on some College websites.  Information Technology is aware of the issue and working to resolve it as quickly as possible. At this time we cannot estimate the time for repair, but will inform the campus once the service is restored or a viable option for serving content from Lemon is implemented.

If you have any questions or need further assistance please contact the Helpdesk.

[email protected]

953-3375 Option #3

under: Unscheduled Outage
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Scheduled Maintenance- Monday, August 12 and Wednesday, August 14

Posted by: bergstroma | August 7, 2013 Comments Off |

On Monday, August 12, between the hours of 6:00 PM and 11:00 PM, Network Engineering will upgrade equipment within the Stern Center. Wired and wireless network as well as Internet connectivity will be unavailable during this time. Please see the list below for affected buildings.

Stern

14 Coming

26 Coming

40 Coming

114 Wentworth

9 Glebe

9.5 Glebe

11 Glebe

67 George

McConnell (Administrative)

 

On Wednesday, August 14, between the hours of 7:00 PM and 11:30 PM, Network Engineering will upgrade equipment within the Robert Scott Small building. Network and Internet connectivity will be unavailable during this time in Robert Scott Small building.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing [email protected] .

The upgrade and replacement of aging network devices will facilitate increased bandwidth within the College network and position the necessary hardware to allow for additional network offerings in the future. For further information concerning the Network Equipment Replacement project please visit the IT project page located at http://it.cofc.edu/projects/network.php.

Thank you for your patience as we continue to upgrade service.

Network Engineering

under: Scheduled Downtime
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Scheduled Maintenance- Friday, July 26

Posted by: bergstroma | July 23, 2013 Comments Off |

On Friday, July 26, between the hours of 6:00 PM and 11:00 PM, Network Engineering will upgrade equipment within the School of Science and Math Building (NSCB). Network and Internet connectivity will be unavailable during this time.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing [email protected] .

Thank you for your patience as we continue to upgrade service.

Network Engineering

under: Scheduled Downtime
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Scheduled Maintenance – Wednesday July 10

Posted by: bergstroma | July 9, 2013 Comments Off |

TestLuminis will be unavailable from 7:30 am to 9:00 am on Wednesday, July 10, 2013 for system maintenance.

Thank you very much for your cooperation during this planned system maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

[email protected]

953-3375 Option #3

under: Scheduled Downtime, System Status
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Scheduled Maintenance – Thursday June 13th

Posted by: bergstroma | June 11, 2013 Comments Off |

On Thursday, June 13th at 10:00 pm, Network Engineering will perform emergency hardware maintenance in Rita Hollings Science Center. This maintenance will cause a 15 minute network and Internet outage and affect the following buildings:

 

Rita Hollings Science Center 1st Floor

12 Bull

18 Bull

207 Calhoun

45 Coming

55 Coming

59 Coming

65 Coming

69 Coming

72 George

74 George

Avery Center

 

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing [email protected] .

 

Thank you for your patience as we continue to upgrade service.

 

Network Engineering

under: Scheduled Downtime
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Planned system maintenance Sunday, June 9th

Posted by: bergstroma | June 6, 2013 Comments Off |

The following applications will have an interruption (less than 1 hour but could be longer) to normal services on Sunday, June 9th, 2012 sometime between 7:00 a.m. and 5:00 p.m. for planned system maintenance:

Axiom, BDMS,  CourseReview, Starrez, Touchnet, Program of Study Management (POSM), UC4, and Degreeworks application management

If you are using these applications on Sunday, please save your work frequently to minimize inconvenience. Thank you very much for your cooperation during this planned system maintenance.

 

If you have any questions or need further assistance please contact the Helpdesk.

[email protected]

953-3375 Option #3

under: Scheduled Downtime
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Scheduled Maintenance – Thursday May 9, 2013

Posted by: bergstroma | May 7, 2013 Comments Off |

On Thursday May 9, 2013 at 7:00 PM Network Engineering will perform emergency hardware maintenance in Randolph Hall. This maintenance will cause a 10 minute outage in the below buildings.

Randolph Hall

2 Greenway

4 Greenway

10 Greenway

Sottile House

9 College

7 College

5 College

Towell Library

Porter’s Lodge

Wellness Center

Central Energy

Buist Rivers Administrative areas

 

If you have any questions or concerns, or experience an interruption of any kind, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing [email protected].

 

Thank you,

Network Engineering

under: Scheduled Downtime
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Scheduled Maintenance – Sunday, May 12 and Monday May 13

Posted by: bergstroma | May 7, 2013 Comments Off |

On Sunday, May 12, 2013 beginning at 6:00 pm, Information Technology will perform upgrades to the College’s content management system (Cascade Server) and master calendar (calendar.cofc.edu).  These services will be unavailable during this maintenance window.  The College’s website will remain up and available; however you will not be able to update content on the website until the maintenance is complete.  Services should be restored sometime early Monday morning.

 

If you have any questions or concerns please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing [email protected].

under: Scheduled Downtime
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Scantron availability – Scantron in Bell is offline till Thursday

Posted by: bergstroma | May 1, 2013 Comments Off |
  • The Scantron Scanner in the Bell building is currently out of order.  A replacement scanner will be arriving on Thursday.
  • The Scantron Scanner in Addlestone 335 is available.

As a reminder – the Scantron in the Resource room in the Addlestone Library is Self Service and offers extended hours of availability 7 days per week.  Drop off Service is still available with IT during regular hours but may take a little extra time due to the outage.

Additional updates to this situation are not expected unless the replacement Scantron Scanner for the Bell Building fails to arrive as planned.

 

Helpdesk

 

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Faculty Resource Room at the Addlestone Library :  The faculty resource room in Addlestone room 335 is gaining popularity.  We already have a number of faculty writer’s groups that use the room on specific days.  However there is plenty of space and availability.  Currently there is a self-service Scantron machine in the room but you may also use the room to conduct research, write, review student papers or other individual or collaborative scholarly pursuits.  You may sign out the room key at the Circulation desk.  Printed instructions for using the Scantron are available, if needed.  Please return instructions with room key to the Circulation desk.  Faculty who are experienced using the Scantron are encouraged to use the self-service library Scantron to grade their tests.   Due to the limited number of staff, the library does not provide drop-off service.  Drop off service is provided in the Bell building.

Faculty Resource Room Hours of Operation
Monday – Thursday: 7:30am-12:00am
Friday: 7:30am-8:00pm
Saturday: 10:00am-8:00pm
Sunday: 10:00am-12:00am

under: Unscheduled Outage
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Unscheduled Outage – Telephone System 4/9/13

Posted by: bergstroma | April 9, 2013 Comments Off |

The College telephone system is currently experiencing technical difficulties and all Charleston-area state agencies are similarly affected. At this time College telephones cannot reliably receive incoming calls from outside callers. Outside callers may be unable to connect or experience extreme static if they are able to connect. Spirit Telecommunications, the state provider of telephone service to the College, is aware of the issue and working to resolve it. At this time Spirit is not providing an estimated resolution time. We will send additional information as soon as it becomes available to us.

Thank you very much for your cooperation during this unscheduled telephone service interruption.

If you need further assistance, please contact

[email protected]
843-953-3375

Option 2

under: Unscheduled Outage
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