IT System Status

On Thursday May 9, 2013 at 7:00 PM Network Engineering will perform emergency hardware maintenance in Randolph Hall. This maintenance will cause a 10 minute outage in the below buildings.

Randolph Hall

2 Greenway

4 Greenway

10 Greenway

Sottile House

9 College

7 College

5 College

Towell Library

Porter’s Lodge

Wellness Center

Central Energy

Buist Rivers Administrative areas

If you have any questions or concerns, or experience an interruption of any kind, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you,

Network Engineering

On Sunday, May 12, 2013 beginning at 6:00 pm, Information Technology will perform upgrades to the College’s content management system (Cascade Server) and master calendar (calendar.cofc.edu).  These services will be unavailable during this maintenance window.  The College’s website will remain up and available; however you will not be able to update content on the website until the maintenance is complete.  Services should be restored sometime early Monday morning.

If you have any questions or concerns please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

• The Scantron Scanner in the Bell building is currently out of order.  A replacement scanner will be arriving on Thursday.
• The Scantron Scanner in Addlestone 335 is available.

As a reminder – the Scantron in the Resource room in the Addlestone Library is Self Service and offers extended hours of availability 7 days per week.  Drop off Service is still available with IT during regular hours but may take a little extra time due to the outage.

Additional updates to this situation are not expected unless the replacement Scantron Scanner for the Bell Building fails to arrive as planned.

Helpdesk

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Faculty Resource Room at the Addlestone Library :  The faculty resource room in Addlestone room 335 is gaining popularity.  We already have a number of faculty writer’s groups that use the room on specific days.  However there is plenty of space and availability.  Currently there is a self-service Scantron machine in the room but you may also use the room to conduct research, write, review student papers or other individual or collaborative scholarly pursuits.  You may sign out the room key at the Circulation desk.  Printed instructions for using the Scantron are available, if needed.  Please return instructions with room key to the Circulation desk.  Faculty who are experienced using the Scantron are encouraged to use the self-service library Scantron to grade their tests.   Due to the limited number of staff, the library does not provide drop-off service.  Drop off service is provided in the Bell building.

Faculty Resource Room Hours of Operation
Monday – Thursday: 7:30am-12:00am
Friday: 7:30am-8:00pm
Saturday: 10:00am-8:00pm
Sunday: 10:00am-12:00am

The College telephone system is currently experiencing technical difficulties and all Charleston-area state agencies are similarly affected. At this time College telephones cannot reliably receive incoming calls from outside callers. Outside callers may be unable to connect or experience extreme static if they are able to connect. Spirit Telecommunications, the state provider of telephone service to the College, is aware of the issue and working to resolve it. At this time Spirit is not providing an estimated resolution time. We will send additional information as soon as it becomes available to us.

Thank you very much for your cooperation during this unscheduled telephone service interruption.

If you need further assistance, please contact

Telephoneservices@cofc.edu
843-953-3375

Option 2

On Thursday at 12pm (Noon) we will begin an upgrade to a security component of the VPN system. This process is expected to take up to 2 hours. This system authenticates your identity prior to your VPN connection.

You will not be affected if :

• You were connected prior to Noon. During the upgrade period (12p – 2p) do not disconnect your VPN connection because you may not be able to immediately re–connect.

You will be affected if :

• You attempt to open a new remote VPN connection from off campus via vpn.cofc.edu between the hours of 12pm-2pm
• You attempt to open a new iVPN connection between the hours of 12pm-2pm
• During the hours of 12pm and 2pm you may be able to connect however you will likely receive certificate errors. If you are able to connect by ignoring certificate errors — you may be able to connect. IT will be working with the vendor to resolve any issues as quickly as possible.
• If you re-connect after the upgrade — you will be asked to fully re-authenticate (normally you only need to do this once per day) – after 2pm

After the upgrade is complete — you notice a difference in the look and feel of the new SecureAuth system. The functionality remains the same. (new and old screens are below)

If you need further assistance, please contact
Helpdesk@cofc.edu
843-953-3375
Option 3

Issues with the use of Firefox accessing Banner INB have been resolved for the majority of the reported problems—both PCs and Macs. Some Macs using an operating system version 10.5 and below may still experience problems. If you are a Banner INB user and still unable to access INB via MyCharleston, please contact the HelpDesk to discuss options.

Thank you very much for your patience during this problem resolution.

helpdesk@cofc.edu
953-3375 Option #3

Attention Faculty and Staff:

The Banner environment, which includes Banner Self Service, Banner INB and MyCharleston, will be down for a major system upgrade during the holiday break. This upgrade requires that these applications be unavailable for an extended period of time starting on Thursday, December 20, 2012 at 2:30 p.m. through Tuesday, January 1, 2012. IT personnel will be working throughout the holiday break on this upgrade.

The following applications will not be available during this time:

-       Banner Finance, HR/PY, Admissions, AR, Financial Aid and Student

-       Banner Self Service Finance, Employee, Financial Aid and Academic Services, Starrez Student Portal

-       MyCharleston, DegreeWorks, BRM, POSM, eProcurement, BDMS, WorkFlow, Grades-First, MAP-Works, Axiom

-       Cognos, ODS, eVisions, Touchnet, ePrint

During the outage MyCharleston will not be available. However, if you access MyCharleston during the outage, you will be re-directed to another web page. This alternate page will allow access to systems outside of the Banner environment such as OAKS and Cmail. Please note that faculty and staff email will be available throughout the holiday break.

Thank you very much for your cooperation during this upgrade.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

The following applications will have a brief interruption (less than 1 hour but could be longer) to normal services on Sunday, December 9, 2012 sometime between 7:00 a.m. and 1:00 p.m. for planned system maintenance:

POSM, BDMS, StarRez, WorkFlow, Touchnet, Explorance (Course Review), and Axiom

If you are using these applications on Sunday, please save your work frequently to minimize inconvenience. Thank you very much for your cooperation during this planned system maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

DegreeWorks will be down for a planned upgrade starting Friday, October 12^th through Monday, October 15^th.  This upgrade requires that the application be unavailable for an extended period of time starting at 8 a.m. on Friday, October 12^th.  Once the upgrade is complete the link will again be available in MyCharleston.  Thank you for your cooperation during this very important upgrade.

If you need further assistance, please contact

Helpdesk@cofc.edu

843-953-3375 option 3

The following applications will have an interruption to normal services on Monday, June 25, 2012 between 8:00 p.m. until 11:30 p.m. for system maintenance:

MyCharleston, Banner Finance, Banner HR/PY, Admissions, AR, Financial Aid, Student, Banner Self Service Finance, Employee, Financial Aid and Academic Services, Banner Relationship Management (BRM), BDMS,  POSM, DegreeWorks, StarRez, WorkFlow, Touchnet, Academy1, Echo360, OAKS**, Explorance, and Axiom

Please plan for these applications to be unavailable during this period. Thank you very much for your cooperation during this system maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

**OAKS will be the last application shutdown and the first to be brought up to minimize the outage window.