IT System Status

Network Engineering will conduct maintenance on the hardware connecting the College to the BATTERY network and the Juniper VPN on May 22, 2012 between 10:30 PM and May 23, 2012 2:00 AM. During this time network connectivity to and from the BATTERY Network, including the MyCharleston (http://my.cofc.edu) web portal, the main College webpage (www.cofc.edu), INB, SSB, Banner Relationship Management (BRM), eProcurement,
GradesFirst, MAP-Works, UC4, BDMS,  POSM, DegreeWorks, StarRez, WorkFlow, Touchnet, Oaks, Academy1, Echo360, Explorance, and Axiom as well Internal and External VPN will be intermittent. This outage does not affect network connectivity to and from the College and the Internet.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3
Thank you in advance for your cooperation as we continue to upgrade service.

Network Engineering

OAKS will have an interruption to normal services on Thursday May 10, 2012 starting at 8 am for planned system maintenance. We expect the system to be unavailable most of the day.

Please plan to not use OAKS during this time period. We will send another notification when the system maintenance is complete.

Thank you very much for your cooperation during this planned system maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

We are experiencing technical difficulties with the FS1 file server. Users will be unable to access files located in their Department folder until the problem is resolved.  At this time we anticipate access will be restored in approximately three hours.   We will send additional information as soon as it becomes available.

 Thank you very much for your cooperation during this unscheduled IT outage.

 If you need further assistance, please contact Helpdesk@cofc.edu 843-953-3375 option 3

On Monday, January 9th, between 9PM and 12AM PT, iTunes U Public Site Manager will be inaccessible due to scheduled system maintenance. You will not be able to log in to the iTunes U Public Site Manager during this time. Users will still be able to access iTunes U sites and content during this time.

Network Engineering will be upgrading hardware that connects the J.C. Long Building , Liberty Street Fresh Food Company, and 284 King to the Campus network on Monday, December 19th, 2011 between 5:00 PM and 10:00 PM. During this time wired and wireless network connectivity will be intermittent.

Thank you in advance for your cooperation as we continue to upgrade service. If you have any questions or concerns please contact Helpdesk@cofc.edu.

Network Engineering

The BATTERY Production environment will be unavailable on Wednesday, December  21, 2011 starting at 11:00 p.m. until Sunday, December 25, 2011 at 9:00 a.m. for a system upgrade. Note these times are approximate at this time and the duration may be shorter.  Notification will be sent when BATTERY Production is available.

The ODS and Cognos will be unavailable beginning December 21, 2011 at 9:30 p.m. until midnight, January 2, 2012, for an important application upgrade. Please make accommodations to cancel any scheduled reports (or modify the schedule accordingly) and any business processes using Cognos that may normally take place during that time period.

The following applications will not be available during the BATTERY Production outage December 21^st  - December 25^th. :

-       My Charleston Portal

-       Banner Finance, HR/PY, Admissions, AR, Financial Aid and Student

-       Banner Self Service Finance, Employee, and Academic Services, Financial Aid

-       BDMS

-       Banner Enrollment Management

-       DegreeWorks

-       WorkFlow – POSM

-       StarRez

-       UC4

-       Banner ePrint

-       eProcurement

-       eVisions

-       Axiom

-       Resource 25

-       Touchnet access to Banner

-       GradesFirst

-       MapleTA

-       MapWorks

Thank you very much for your cooperation during this maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

Remote and local VPN access to campus computers and the Battery Network will be unavailable on Thursday December 1, 2011 from 11 AM until noon for planned system maintenance.

If you have any concerns, please contact Helpdesk by emailing helpdesk@cofc.edu or calling 3-3375.

Thank you very much for your cooperation as we continue to upgrade service.

IT Network Engineering

Updated 1:40 pm

Access to the FS2 server has been restored. Technicians are continuing to monitor the system for further issues.  All users with folders/files located on FS2 should now be able to access that information. Thank you very much for your understanding during the unscheduled outage, and we apologize for the inconvenience.

Previously

We are experiencing technical difficulties with the FS2 server. Some users will be unable to access files located on their U:/ drive until the problem is resolved. At this time we do not have an estimated resolution time. We will send additional information as soon as it becomes available.

Thank you very much for your cooperation during this unscheduled IT outage.

If you need further assistance, please contact

Helpdesk@cofc.edu

843-953-3375 option 3

The following applications will have an interruption (less than 1 hour but could be longer) to normal services on Sunday, November 13, 2011 sometime between 7:00 a.m. and 2:00 p.m. for planned system maintenance:

Banner Relationship Management (BRM), BDMS,  POSM, DegreeWorks, StarRez, WorkFlow,  and Axiom

If you are using these applications on Sunday, please save your work frequently to minimize inconvenience. Thank you very much for your cooperation during this planned system maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

You may receive non-delivery email messages from a number of email providers, including Hotmail, AOL and Comcast.  This is the result of a compromised email account that sent out thousands of spam messages.  Because of this we have been blocked by some mail systems as spammers.  Most of these blocks will be removed within the next 24-48 hours—some may take longer.  Each email provider has their own set of rules and delays to protect their users from spam.  We use this same method to protect the College of Charleston Exchange users.

This compromised email account appears to be the result of a College employee responding to a phishing scam, providing their username and password to a criminal.  The phishing message most likely asked the person to click on a link that led to a web-form or replied to an email asking for their login information.    The IT Department at the College of Charleston will never ask you for your login and password by email.  Any e-mail message you receive asking for this information is a Phishing attempt, and should simply be deleted.

We will continue to monitor this issue and provide updates to the College community as they become available. We apologize for the inconvenience and thank you for your patience as we work to resolve this issue.  If you have any questions or concerns please contact the helpdesk at helpdesk@cofc.edu or 953-3375 opt #3.