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Windows 10

By Monica Lavin
Posted on 30 July 2015 | 9:40 am

Windows 10 was released by Microsoft and the College of Charleston (CofC) Information Technology division (IT) is just as excited as the news media about this newest operating system. However, we have been testing early releases of Windows 10 for several months now and we already know that there are compatibility challenges for Windows 10 with several major CofC applications. For individual’s personal computers and tablets Windows 10 looks to be a significant improvement over Windows 8, but at an enterprise level Windows 10 and its built-in Internet Explorer 11 are far from turn-key.

Over the next several months, Information Technology will continue testing the compatibility of the current release Windows 10 with our campus applications and systems. Due to the large variety of web browsers and College applications/systems and the expected release of early patches to Windows 10, this will be a lengthy process to ensure your productivity is not negatively impacted. We’re are working to develop an overall support model for College-owned Windows 10 desktops, laptops and tablets, on and off campus, in classrooms and labs, and in faculty and staff offices.

For the time being, IT will continue to support and standardize on Windows computers running Windows 7. At this time, IT has no plans to adopt Windows 10 in the immediate future. Microsoft will continue their support for Windows 7 until 2020, so we have time to get this right and conduct a smooth rollout of Windows 10 across campus.

We’ll keep you informed of our plans for Windows 10 as we move forward. If you have any questions, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing Helpdesk@cofc.edu.

Windows XP – End of Life Reminder

By Monica Lavin
Posted on 26 March 2014 | 8:00 am

On April 8, 2014, Microsoft and the College of Charleston will officially end all support and security patch distribution for all versions of Windows XP and any older operating systems such as Windows 2000.  After April 8, 2014, there will no longer be any new security updates or support for any of these products. As a result, running Windows XP will become a significant security and business risk to the College since the computer will be far more prone to malware of all kinds.

Given the significant risks associated with Windows XP, the College must take very strong measures to mitigate those risks.  After April 8, 2014, IT will remove Windows XP computers from the College network to protect the integrity of the network and to maintain reliable network services to the entire College community that depends on it. Once network access has been removed, users will not be able to log into the Windows XP computers. These computers will be unusable and remain so until an IT technician can schedule and perform your upgrade which may take a week or more.

Please upgrade to Windows 7. The College has an enterprise license for Windows 7. You can schedule an IT Support technician to perform the no-cost upgrade for you on-site. To schedule a technician to assist you, please contact the Helpdesk at 953-3375 or Helpdesk@cofc.edu. Please have the computer name ready (Click Start > Right Click My Computer > Click Properties > Click the Computer Name Tab).

IT began the transition to Windows 7 starting in January 2012. Since that time, we have completed 2,474 upgrades to Windows 7.  Today approximately 92% of College Windows XP computers have been upgraded to Windows 7, or have been replaced with Windows 7 computers as part of the Computer Replacement Program.

Getting Started

Upgrade to Windows 7

The College has an enterprise license for Windows 7. You can schedule an IT Support technician to perform the upgrade for you on-site. To schedule a technician to assist you, please contact the Helpdesk at 953-3375 or HelpDesk@cofc.edu. Please have the computer name ready (Click Start > Right Click My Computer > Click Properties > Click the Computer Name Tab).

Please note: Windows 7 will already be installed if you are purchasing a new computer or your computer is slated to be replaced by IT.

Access Tutorials

Microsoft has created video tutorials. You can access these tutorials at http://it.cofc.edu/computing/software/windows-7/. You can also contact Helpdesk@cofc.edu with any questions.

Windows 7 FAQ

Why do I need to upgrade my operating system from Windows XP to Windows 7?

Microsoft and the College of Charleston will be discontinuing support for Windows XP on April 8, 2014, after which time they will not be releasing new security updates or any upgrades. As a result, running Windows XP will become a significant security and business risk to the College since your computer will be far more prone to malware of all kinds.

What steps has IT taken to upgrade the College to Windows 7?

There are several approaches being taken to facilitate the transition to Windows 7.

  • As new Windows computers are procured, they are being imaged and deployed with the Windows 7 operating system.
  • As computers are repaired by IT Support Services, the technicians work with the individual users to upgrade their computers to the new operating system.
  • Users with computers running Windows XP, which were purchased with a Windows 7 license, have already been upgraded by IT Support Services.
  • Computers in classrooms and labs were upgraded to Windows 7 during the summer of 2013.

What versions of Windows 7 does IT support?

IT offers full support for Windows 7 Enterprise, Professional, Ultimate both 32 and 64 bit version, and limited support for Windows 7 Home.

Will my software and other devices connected to my computer work properly?

IT recommends that you check with the manufacturer of your device (printer, scanner, webcam, etc.) to ensure its compatibility with Windows 7. Microsoft provides a good starting point to check compatibility at http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home. If your devices are not compatible, you will be responsible for purchasing compatible equipment and/or software.

See more FAQs at http://it.cofc.edu/computing/software/windows-7/faq.php

Windows 7 Announcement

By Monica Lavin
Posted on 27 February 2013 | 1:20 pm

Sent on behalf of the Information Technology Helpdesk…

Information Technology is pleased to announce that we are upgrading campus Windows computers to the Windows 7 operating system. Windows 7 simplifies computer security, making it easier to reduce the risk of damage caused by viruses, spyware, and other malware. It also has many other features, including an improved backup solution to help keep information safe. All College of Charleston Windows computers will be upgraded to Windows 7 well prior to April 2014 since Windows XP Microsoft support expires at that time.

The upgrade is underway.  There are several approaches being taken to facilitate the transition to Windows 7.

  1. As new Windows computers are procured, they are being imaged and deployed with the Windows 7 operating system.
  2. As computers are repaired by IT Support Services, we work with the individual users about upgrading to the new operating system.
  3. Users with computers running Windows XP which were purchased with a Windows 7 license have already been upgraded by IT Support Services, or already have been scheduled to be upgraded.
  4. Computers in classrooms and labs are scheduled to be upgraded over summer 2013.
  5. The remaining users will be contacted by IT systematically to schedule their upgrade.

IT Support Services has been supporting Windows 7 since January 2012.

If you are unfamiliar with Windows 7 or would like more information as it becomes available, please visit the following link.
http://Go.cofc.edu/Windows7

For any additional questions, please contact the Help Desk at 953-3375, by phone or helpdesk@cofc.edu by e-mail.

Thank you.
Helpdesk

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