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VPN Software Upgrade

By Monica Lavin
Posted on 9 September 2015 | 8:38 am

SERVICE: Internal and External VPN
IMPACT: Internal and External VPN Access will be intermittent throughout the identified maintenance window.
DATE: Thursday, September 10, 2015
TIME: 12:00PM to 1:00PM

OVERVIEW: On Thursday, September 10th from 12:00 PM until 1:00 PM, Network Engineering will perform a software upgrade on equipment that supports the internal and external VPN. During this time, internal and external VPN access will be intermittent. Once upgraded, clients will be prompted to upgrade their VPN client and/or host checker software upon connecting to the VPN.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Windows 10 and Junos Pulse VPN

By Monica Lavin
Posted on 18 August 2015 | 3:05 pm

Please be aware that the College of Charleston’s Junos Pulse VPN environment does not currently support Windows 10. If you connect to VPN using the Junos Pulse client, please do not upgrade to Windows 10. Network Security is currently upgrading and testing the client to allow for Windows 10 support. We hope to be able to provide Junos Pulse VPN support for Windows 10 by mid to late September. For more information about the overall Windows 10 support at the College of Charleston, please visit http://blogs.cofc.edu/it/2015/07/30/windows-10/.

If you have any questions, please contact the IT Helpdesk at (843) 953-3375 or by emailing Helpdesk@cofc.edu.

VPN Software Upgrade

By Monica Lavin
Posted on 28 October 2014 | 10:02 am

SERVICE: VPN Software Upgrade
IMPACT: Internal and External VPN Access will be intermittent throughout the identified maintenance window.
DATE: Thursday, November 6th, 2014
TIME: 8:00 AM to 9:00 AM

OVERVIEW: On Thursday, November 6th from 8:00 AM until 9:00 AM, Network Engineering will perform a software upgrade on equipment that supports the internal and external VPN. During this time, internal and external VPN access (Application portal and Network Connect) will be intermittent. Once upgraded, clients will be prompted to upgrade their VPN client and/or host checker software upon connecting to the VPN.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Known VPN Issue with OS X Mavericks

By Monica Lavin
Posted on 29 October 2013 | 9:11 am

If you use the College’s VPN system on an Apple device, please do not update your desktop operating system to Mavericks as it may cause issues when accessing the VPN system. The VPN system at the College is purchased from a vendor. The vendor informed IT that they are testing various ways to work around the issues and will update IT once they have identified a solution.  As a result, VPN support for OS X Mavericks is not currently supported on the College VPN system.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Remote Access Outage on Thursday at Noon

By Monica Lavin
Posted on 27 February 2013 | 4:05 pm

On Thursday at 12pm (Noon) we will begin an upgrade to a security component of the VPN system. This process is expected to take up to 2 hours. This system authenticates your identity prior to your VPN connection.

You will not be affected if :

  • You were connected prior to Noon. During the upgrade period (12p – 2p) do not disconnect your VPN connection because you may not be able to immediately re–connect.

You will be affected if :

  • You attempt to open a new remote VPN connection from off campus via vpn.cofc.edu between the hours of 12pm-2pm
  • You attempt to open a new iVPN connection between the hours of 12pm-2pm
  • During the hours of 12pm and 2pm you may be able to connect however you will likely receive certificate errors. If you are able to connect by ignoring certificate errors — you may be able to connect. IT will be working with the vendor to resolve any issues as quickly as possible.
  • If you re-connect after the upgrade — you will be asked to fully re-authenticate (normally you only need to do this once per day) – after 2pm

After the upgrade is complete — you notice a difference in the look and feel of the new SecureAuth system. The functionality remains the same. (new and old screens are below)

If you need further assistance, please contact
Helpdesk@cofc.edu
843-953-3375
Option 3

VPN Access Unavailable Thursday December 1

By Monica Lavin
Posted on 29 November 2011 | 4:39 pm

Remote and local VPN access to campus computers and the Battery Network will be unavailable on Thursday December 1, 2011 from 11 AM until noon for planned system maintenance.

If you have any concerns, please contact Helpdesk by emailing helpdesk@cofc.edu or calling 3-3375.

Thank you very much for your cooperation as we continue to upgrade service.

IT Network Engineering

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