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Windows XP Update

By Monica Lavin
Posted on 15 April 2014 | 7:30 am

Still running Windows XP? If so, your computer will not be able to access the College Network due to a security risk. Please contact Helpdesk@cofc.edu to learn how you can restore your access.

Windows XP ‘Sunset’ Facts

  • IT began the transition to Windows 7 starting in January 2012.
  • Since January 2012, IT has upgraded roughly 2500 to Windows 7.
  • IT took numerous steps to communicate the Windows XP ‘sunset’ to users who were still running Windows XP on the College Network. Each action performed by IT below published a reminder about the detailed transition from Windows XP to Windows 7. Many actions below were repeated in an effort to reach all Windows XP users.
    • Updated Windows XP users’ login screen
    • Changed the computer’s desktop
    • Redirect all web browser homepage to the Windows XP announcement
    • Targeted email reminders
    • Published reminders not the IT blog and Administrative Information
  • Today approximately 99.98% of College Windows XP computers have been upgraded to Windows 7, or have been replaced with Windows 7 computers as part of the Computer Replacement Program.
  • On April 8, 2014, Microsoft and the College of Charleston officially ended all support and security patch distribution for all versions of Windows XP.
  • On April 9, 2014, IT removed 63 Windows XP computers from the College network to protect the integrity of the network and to maintain reliable network services to the entire College community that depends on it.

Windows XP Background Information

On April 8, 2014, Microsoft and the College of Charleston officially ended all support and security patch distribution for all versions of Windows XP and any older operating systems such as Windows 2000.  In addition, there are no longer any new security updates or support for any of these products. As a result, Windows XP is a significant security and business risk to the College since the computer will be far more prone to malware of all kinds.

Frequently Asked Questions

For a list of frequently asked questions related to the transition from Windows XP to Windows 7, please visit http://it.cofc.edu/computing/software/windows-7/faq.php.

Help Us Serve You Better

By Monica Lavin
Posted on 10 March 2014 | 9:49 am

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to:

  • track internal progress to ensure a timely resolution
  • research if problems are occurring with other users and/or applications
  • provide background knowledge to issues

Information Technology strives to provide you service in an efficient and timely manner. Therefore, to ensure that your service request receives the immediate attention you require, please initiate all service requests or questions via the following:

    • E-mail: helpdesk@cofc.edu
    • Telephone: 843-953-3375

Please do not send an e-mail directly to IT employees for service requests. Instead try to “CC” an IT employee on the email to Helpdesk.

Categorization of IT Helpdesk Services

The Helpdesk is your first source for help with any problem related to computer technology. They can assist you with network (server) access, lost passwords, computer problems, and classroom support. If you are having trouble, you can reach Helpdesk 843.953.3375 (953-DESK), or by email helpdesk@cofc.edu.

Press 1 – Assistance in a classroom

Press 2 – Telephone Services

Press 3 – All other technology questions

Notify IT of Upcoming College Conferences

By Monica Lavin
Posted on 3 December 2013 | 11:37 am

If you plan to host a conference at the College of Charleston, please complete the brief form below so that IT is aware of the conference dates, location, desired IT needs and requirements. Please complete the form at least 10 days in advance of the conference.

You can access the form at http://go.cofc.edu/itform.

IT Support Services will offer support for conference presenters and participants on an on-call basis during normal college business hours. If support is required after normal business hours or on the weekend, separate non-college support would be needed. Assistance with setting up laptops for wireless may be requested during registrations for a limited amount of time (wireless documentation is also available). For adequate time to train the presenter(s) on the use of technology, please request a technician to meet with the presenter(s) approximately 20 minutes prior to the start of the session.

If you have any questions, please contact Helpdesk@cofc.edu.

Known VPN Issue with OS X Mavericks

By Monica Lavin
Posted on 29 October 2013 | 9:11 am

If you use the College’s VPN system on an Apple device, please do not update your desktop operating system to Mavericks as it may cause issues when accessing the VPN system. The VPN system at the College is purchased from a vendor. The vendor informed IT that they are testing various ways to work around the issues and will update IT once they have identified a solution.  As a result, VPN support for OS X Mavericks is not currently supported on the College VPN system.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

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