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Student IT Checklist

By Monica Lavin
Posted on 18 August 2014 | 10:07 am

IT created a checklist for new and returning students to better prepare you for the start of the fall semester.

Connect to WiFi:

The college’s primary wireless network is named cofc-secure.  You can connect to it by using our wireless setup tool.  If that doesn’t allow you to connect, visit Student Computing Support in the Addlestone Library.

MyResnet broadcasts in the residence halls and is supported by Apogee.  If you have difficulty connecting to that network, you can reach their support line at 855.290.7138. For more information about ResNet, visit http://blogs.cofc.edu/it/2014/08/12/resnet-internet-service/.

Register with Public Safety

To deter theft and help locate your laptop in the event that it is lost or stolen, register your electronics with Public Safety.

Install Antivirus Software

Whether it’s the College-provided Symantec Endpoint Protection or an alternative, all students running Windows should use some form of antivirus software. Visit http://blogs.cofc.edu/scs/security/antivirus/ for more information.

Buy Office

If you haven’t done so already, IT strongly recommends that all students purchase a copy of Microsoft Office. Discounted pricing is available at the Microsoft Student Store.

Follow IT on Social Media

IT posts important information and updates via Twitter at @ITCofC and Facebook at http://www.facebook.com/ITCofC.

We hope this information will help you get off to a great start in the new semester.

ResNet Internet Service

By Monica Lavin
Posted on 12 August 2014 | 6:50 am

ResNet is a high-speed internet service that provides internet access to every student living on campus at the College of Charleston. This service is covered in the cost of student housing, so there are no monthly fees.

Support for the computer network in the residence halls and historic houses is provided by Apogee.  For support, you can contact them one of the following ways:

  • Call 1-855-290-7138
  • Text ResNet to 84700

Check out http://blogs.cofc.edu/it/files/2014/08/GetConnectedGuide-2014-CofCharleston-copy-10l2y82.jpg for other ways to get connected.

ACCESSING RESNET

All residences use wireless connectivity.  Simply look for a network named MyResNet. For instructions, please visit http://blogs.cofc.edu/it/files/2014/08/GetConnectedGuide-2014-CofCharleston-1-copy-sgfuho.jpg.

SETUP INSTRUCTIONS

To setup your computer to use the residence hall network, simply connect your computer to the resnet system in the residence hall, open a web browser and follow the on screen prompts.  If you have any problems connecting to the system, you can contact Apogee for further assistance.

CONTACT INFORMATION

Apogee
1-855-290-7138

ResNet connection ResNet Connection

5 Steps to Prepare for a Hurricane

By Monica Lavin
Posted on 1 July 2014 | 2:18 pm

Since the hurricane season is currently upon us, we encourage you to review the IT hurricane preparedness guides for faculty, staff and students available on our website. Each guide outlines 5 steps to help you prepare for a hurricane (from an IT perspective).

Highlights include:

  • Updating your CougarAlert contact information
  • Protecting your computer equipment
  • Familiarizing yourself with applications that may be down during and immediately after a hurricane
  • Saving your College-related data to the U:drive and/or an encrypted USB flash drive

The guides are sure to provide you with new and important information. You can access the respective guides below:

Faculty and Staff Hurricane Preparedness Guide

Student Hurricane Preparedness Guide

These guides outline the steps that IT takes for Disaster Recovery. IT refers to Disaster Recovery as the process and procedures that are related to preparing for recovery or continuation of technology infrastructure only. It’s important for departments to be familiar with their own business continuity plans if campus applications and/or systems are down. IT will help you formulate and implement your business continuity plans to the extent possible upon request.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. And we also encourage you to review the readiness guidelines for personal safety at http://www.ready.gov/hurricanes.

Stay Informed!

By Monica Lavin
Posted on 12 June 2014 | 7:27 am

If the poster below is not displaying properly, you can view it at https://magic.piktochart.com/output/2164773-stay-informed.

Update your Cougar Alert Information!

By Monica Lavin
Posted on 11 June 2014 | 10:19 am

With the hurricane season upon us, please take time to update your Cougar Alert information. In the event of a storm or other campus emergency, the College will communicate the important information with you via the Cougar Alert.

  • Open your web browser and go to https://my.cofc.edu
  • Log in to MyCharleston using your Cougars username and password

My Charleston website image

 

  • Once logged in, click on the My Accounts tab

My Accounts Tab

  • Scroll down until you see the Cougar Alert widget

Cougar Alert Widget image

  • To update your email addresses, click on the Update your Email Addresses for Cougar Alert link
  • Follow the instructions given and update your email addresses (Please note that you can have two email addresses listed, you may want to consider adding a non-CofC email address)
  • Click Submit
  • Once saved, click on the Back to My Account Tab link in the upper left hand corner
  • Again scroll down until you see the Cougar Alert widget
  • Update your phone numbers by clicking the Update Your Phones for Cougar Alert link
  • Follow the instructions given and update your phone numbers

 

Alumni Access Information

By Monica Lavin
Posted on 2 May 2014 | 9:31 am

Hello Class of 2014! IT put together some useful information that spells out what alumni access entails for IT systems and applications at the College of Charleston.

Here’s the 411:

  • Alumni will have access to Cmail for the next 10 years, possibly longer. This is tied to the length of the College’s contract with Google, which will be revisited in 2020.
  • All student access to Spring 2014 OAKS classes will end on May 21, 2014. Please plan accordingly.
  • Alumni will continue to have access to parts of MyCharleston such as View/Update Personal Information, View/Request Transcripts, CofC News widget, etc.
  • Graduating seniors and alumni have access to MyCofC, the alumni online community. There are a number of benefits to MyCofC that include:
    • MyCofC Profile
      • Keeping your  profile updated will ensure you get the College of Charleston Magazine, chapter event invites, and updates specific to their area or affinity with the college.
    • Alumni Career Services Videos
      • These exclusive videos are available only to College alumni within MyCofC.
    • Directory
      • Look up fellow alumni.
    • Easy event registration
      • If you’re logged in, your information will be pre-filled for event registrations.

Any trouble logging in to MyCofC, please contact the Office of Alumni Relations at (843) 953-5630 or alumni@cofc.edu.

If you have any questions, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Program to bring iPads into the Classroom

By Monica Lavin
Posted on 30 April 2014 | 10:50 am

The Addlestone Library, in partnership with Academic Affairs and the Teaching, Learning and Technology (TLT) department, is soliciting proposals for the iPad program to provide members of our campus community access to a technologically rich environment that encourages technology literacy, information literacy and collaborative learning.

Project Overview
The Library has 35 iPad Airs (the newest version on the market), cases, charging cart, purchased with funds from the Provost’s Office.

Starting August 29, 2014, 30 iPads will be available for faculty and students working on a class project for the Fall.  Faculty may request these iPads for students to check out and use for up to three weeks, as a tool to enhance student learning in their course.   Students and faculty will check out the iPads from the Library Circulation desk.  The Library and TLT staff are happy to work with you on your projects and assignments to:

    • Promote student engagement in the classroom, the lab, or in the field
    • Assist small group collaboration in idea creation and sharing as well as information search, analysis, and visual representation
    • Provide access to and manipulation of digital content
    • Promote the innovative use of this technology.

Joey Van Arnhem, Instructional Design Librarian, Zach Hartje, Director of the TLT, and Steven Profit, Reference Librarian, will work with you and your students as the team – to design the project, coordinate with faculty and serve as a resource to students.

In addition, 5 iPads are available to individual students, faculty and staff to check out for 3 days.

If you would like to participate in the Fall 2014 iPad Program with your class, please complete the form http://libguides.library.cofc.edu/iPadproposals

If you would like to discuss your proposal or talk about how you might most effectively use iPads in your course, please contact:

Zach Hartje, Director of Teaching, Learning and Technology
hartjez@cofc.edu
3-5428

Joey Van Arnhem, Instructional Design Librarian, Digital Scholarship and Services
vanarnhemj@cofc.edu
3-3604

Please submit your Request by May 30th.   You will be notified if your class has been selected for Fall 2014 project by June 13th.
Housekeeping Details
Each student and faculty member will check out and return the iPad and peripherals at the circulation desk at Addlestone Library. We will have specific blocks for iPad use so please indicate block preferences.  Aug 29th – Sept 8th  (2 week session) , Sept 15 -Oct 6th , Oct  13th – Nov 3rd , Nov 10th – Dec 1st .

A few Useful Sites
CofC’s iPad guide offers a wealth of program information including the collection of apps loaded on the iPads, availability, tutorials and websites that are accessible via mobile devices.

http://libguides.library.cofc.edu/iPads

Dartmouth Univ.
http://researchguides.dartmouth.edu/teachingwithipads

Vanderbilt Univ.
http://researchguides.library.vanderbilt.edu/ipads

IT Open Forum Today at 2pm

By Monica Lavin
Posted on 16 December 2013 | 8:00 am

Just a friendly reminder that the Information Technology Strategic Advisory Committee (ITSAC) will be hosting an Open Forum for all interested faculty, staff and students of the College on Monday, December 16th.  We’d love the opportunity to hear your voice regarding your priorities and needs for IT services at the College.

ITSAC Open Forum
Physician’s Auditorium
Monday, December 16th @ 2:00 pm

If you are unable to attend but would like to express your idea to the Committee, please email the members of the Committee (listed below) at ITSAC@cofc.edu.  This email address will distribute your comments to the entire Committee. For more on ITSAC and this planning effort please see below.

ITSAC Goals
To align investment of IT resources and talent to best support the College Strategic Plan; and
To engage constituents and College leadership in articulating the campus’ most important requirements and expectations for availability and utilization of technology.

Plan for the Plan
The development of the 2015-2017 Information Technology Strategic Plan will bring together faculty, staff and student representatives from the entire College community to share needs, ideas, and expectations for technology both now and into the future.  It will provide multiple opportunities for IT to better understand its users and for users to better understand the challenges faced by IT in funding, implementing, and maintaining technology in support of the mission, goals and strategies of the College.  This is the first iteration of a rolling, 3-year strategic planning process that will facilitate a comprehensive, flexible IT strategic plan for the College.

Expected Outcome
Implementation of the IT strategic planning process will set institutional priorities for IT and identify funding to be requested for key initiatives to take place in FY15, FY16, FY17, & beyond.  The efforts produced here should inform annual iterations and refinements of this process, thereby ensuring that IT fulfills its mission most effectively and efficiently.

Members
The ITSAC Members as of November 25, 2013

  • Boone, Marijana
  • Boyd, Cathy
  • Bryson, Joshua A
  • Burbage, Priscilla
  • Cabot, Jeri O
  • Campbell, John
  • Caveny-Noecker, Deanna M.
  • Cherry, Lynn
  • Curtis, John
  • Desplaces, David
  • Hagood, Margaret
  • Hale, Jerry
  • Hallberg, Barbara S
  • Kersey, Robert N
  • Owens, Kathryn
  • Pope, Ed
  • Posey, James
  • Rivaleau, Susan Anderson
  • Smith, Wayne
  • Starr, Chris
  • Stoudenmire, Larry
  • White, John W
  • Vulava, Vijay M
  • Cape, Bob
  • 3 additional invitations outstanding

 

IT Network Engineering will decommission the CWWPA wireless network starting at 10AM on Thursday, December 19, 2013. After December 19, 2013, CWWPA will no longer be available. If you are using CWWPA to access the wireless network on any device, you will need to reconfigure your settings to connect to the cofc-secure wireless network. IT encourages you to reconfigure your settings on your device(s) now so that you will not experience any issues. If you are using a Windows or Apple laptop, you can visit http://wireless.cofc.edu to automatically reconfigure your device for cofc-secure. If you need additional assistance, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

The CWWPA network uses a weak encryption technology called WPA, Wi-Fi Protected Access. WPA was an intermediate step in wireless encryption technology while the formal encryption standard, IEEE 802.11i, was being approved. Information Technology deployed cofc-secure once wider adoption of the formal encryption standard was evident. The cofc-secure wireless network utilizes 802.11i , more commonly known as WPA2.

Update your Cougar Alert Information!

By Monica Lavin
Posted on 11 June 2013 | 10:35 am

With the hurricane season upon us, please take time to update your Cougar Alert information. In the event of a storm or other campus emergency, the College will communicate the important information with you via the Cougar Alert.

Follow the easy steps below now and mark one more thing off of your to do list:

  • Open your web browser and go to https://my.cofc.edu
  • Log in to MyCharleston using your Cougars username and password

My Charleston website image

 

  • Once logged in, click on the My Accounts tab

My Accounts Tab

  • Scroll down until you see the Cougar Alert widget

Cougar Alert Widget image

  • To update your email addresses, click on the Update your Email Addresses for Cougar Alert link
  • Follow the instructions given and update your email addresses (Please note that you can have two email addresses listed, you may want to consider adding a non-CofC email address)
  • Click Submit
  • Once saved, click on the Back to My Account Tab link in the upper left hand corner
  • Again scroll down until you see the Cougar Alert widget
  • Update your phone numbers by clicking the Update Your Phones for Cougar Alert link
  • Follow the instructions given and update your phone numbers

 

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