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May IT Newsletter

By Monica Lavin
Posted on 11 May 2015 | 12:07 pm

View the full newsletter at May IT Newsletter.

Topics for this month include:

  • Classroom Software Requests
  • WordPress Security Release
  • Yammer Enterprise Social Network
  • Google Chrome and Kaltura Update
  • Academic Research Network Update

Classroom Software Requests

By Monica Lavin
Posted on 15 April 2015 | 8:05 am

Prior to the beginning of each semester at the College, Information Technology (IT) updates academic-related software applications on the computers in classrooms, computer labs, meeting rooms, and the Library Student Computing Center.  This service is designed to support the changing instructional needs of the faculty.

Classroom/Lab Standard Software

You can view a list of the standard software that is installed on each computer in College classrooms and computer labs at http://it.cofc.edu/computing/software/classroom/index.php. If you need software that is not listed in the standard image installed on a computer, please request the software through an online form at http://it.cofc.edu/computing/software/classroom/classroom-software-request.php. Please note that your department is responsible for all licenses and software purchases.

To assure adequate time to install software for the beginning of each semester, please submit requests by the following dates:

 

Semester Needed                                      Request Must Be Received by  

Summer Sessions                                       May 23, 2015

Fall                                                                 July 1, 2015

Spring                                                            December 1, 2015

 

What can you expect?

  1. Our process of re-imaging or updating software applications each semester requires that the computer be “wiped clean” of existing data. If you wish to keep any files on the computer please back them up.
  2. When you request software to be installed please provide additional information such as license information, websites with the download link, CDs, etc.
  3. Please keep in mind that some software may not be able to be installed due to incompatibility issues with the operating systems or other software that is already installed on the computers.  If this is the situation, we will work with you and the vendors for possible solutions.

We look forward to working with you.  Please contact the Helpdesk at HelpDesk@cofc.edu or (843) 953-3375 option #3.

eProcure Tip: Adobe Software Favorites Link

By Monica Lavin
Posted on 11 August 2014 | 1:23 pm

IT has streamlined the process for purchasing Adobe Software in eProcure by creating an Adobe software favorites link. Use the favorites link to find the most commonly used Adobe software.

Watch the quick video below to see how to access the new Adobe software favorites link. You can also access the video at https://cofc.mediaspace.kaltura.com/media/eProcure+Software+Favorites/1_3p3g21p8/16251181.

You can also follow the instructions below:

  1. Login MyCharleston
  2. Click the eProcure icon
  3. Click Favorites
  4. On the left hand side, click Shared (may need to be expanded by clicking the “+” to the left of “Shared”)
  5. Click the Adobe Software link
  6. Once selected, a list of the most commonly ordered Adobe Software will be displayed on the right.

IT will continue to add software to this category on an as needed basis. If you have a suggestion for software to be added to this section, please email helpdesk@cofc.edu.

SPSS + AMOS and Minitab Software

By Monica Lavin
Posted on 4 August 2014 | 8:08 am

SPSS (with AMOS)

Description

Information Technology provides annual licensing for SPSS statistical software and AMOS, an add-on module for SPSS. SPSS is a comprehensive software package that includes data management, statistics, and reporting capabilities. AMOS (Analysis of Moment Structures) is a structural equation modeling program that, while it is a separate installation, is launched from within SPSS. Dr. Jeff Shockley, an Assistant Professor for the Department of Supply Chain and Information Management, uses AMOS to conduct confirmatory factor analysis for measurement models, and estimates structural equation models (models that use simultaneous equations) to empirically test theoretical models.

Availability

SPSS (Mac and Windows) and AMOS (Windows only) is covered by Information Technology’s SPSS Site License, which allows installation for faculty and staff on any College-owned PC at no charge per copy.  Please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu to request this software.

Minitab

Description

MiniTab is a general purpose statistical and graphical analysis software used widely in Analytics organizations among professionals.

Availability

A 400 user-license for Minitab is provided by Information Technology, which allows installation for faculty and staff on any College-owned PC at no charge per copy.  Please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu to request this software. Minitab is currently available for Windows only. Minitab plans to release a Mac version in early September.

New Classroom Improvements!

By Monica Lavin
Posted on 26 June 2014 | 9:55 am

IT has been working hard this summer to ensure that the classrooms exceed your needs! Based on your input and technology trends, IT assessed the technology in the classrooms and is making improvements for Fall, 2014.

Faster Computer Boot Times

Solid State Drives (SSDs) will be installed in all of the classrooms that are equipped with a Windows computer. SSDs offer a host of advantages over conventional hard drives such as:

  • super-fast boot times
  • low noise levels
  • better reliability and lifetime span
  • lower power consumption

Computer boot times will be 3-times faster. On average, it should take a little over a minute for you to start the computer, login and open an application

Document Cameras

IT will be replacing antiquated document cameras with new Lumens document cameras, which will enhance the overall image quality, resolution, and clarity. The new document cameras are easy to operate.

Microsoft Office 2013

Microsoft Office 2013 Professional has been installed on all of the Windows computers in the classrooms. For training information for Outlook 2013 and other Microsoft Office 2013 applications, please visit http://office.microsoft.com/en-us/support/training-FX101782702.aspx for tutorials on the various applications of Microsoft Office 2013.

Computer Software and Updates

All classroom computers will be re-imaged this summer. Re-imaging is the process of removing and reinstalling software on computers.  We encourage you to review the standard image at http://it.cofc.edu/computing/software/classroom/index.php before you teach in a classroom.

New Classrooms for Fall 2014

Students will learn in a variety of instructional spaces from traditional lecture-style rooms to flexible learning spaces to lecture-capture rooms at the new home of the College of Charleston North Campus and Lowcountry Graduate Center (LCC).

Harbor Walk will house the Department of Computer Science, a biology lab, biology and physics classrooms, labs, faculty offices, and faculty research labs. Harbor Walk is located at 360 Concord Street in Charleston.

Over 40 new classrooms will be online as a result of the two new buildings! To say the least, IT has been very busy this summer!

April 2014 IT Newsletter

By Monica Lavin
Posted on 9 April 2014 | 7:35 am

View the full newsletter at: IT April 2014 Newsletter

Topics for this month include:

  • OAKS Upgrade
  • Windows XP Reminder
  • WordCamp Announcement
  • IT Strategic Advisory Planning Committee Progress
  • Google Search Appliance Upgrade
  • Classroom Software Requests

Below is a quick preview. (Click the image to view full newsletter)

April IT Newsletter Image

Prior to the beginning of each semester at the College, Information Technology (IT) updates academic-related software applications on the computers in smart classrooms, computer labs, meeting rooms, and the Library Student Computing Center. This service is designed to support the changing instructional needs of the faculty.

What software do you need for the upcoming semesters?

We want to ensure that your classroom has everything you need. You will find a list of the software that is standard in classrooms at the link below.

Classroom/Lab Software Standard

http://it.cofc.edu/computing/software/classroom/index.php

Do you know of applications that you will need for your classrooms’ computer(s) for upcoming semester(s)? If so, please request that software through the following link.

Classroom Software Request

http://it.cofc.edu/computing/software/classroom/classroom-software-request.php

To assure adequate time to install software for the beginning of each semester, software requests must be received by the following dates:

Semester Needed: Request Must Be Received By:
Summer Sessions May 23
Fall July 1
Spring December 1

Please remember that your department is responsible for all licenses and software purchases.

What can you expect?

  1. If there are any files on the computers that you want to save, you will be responsible for backing them up. Our process of re-imaging or updating software applications each semester requires that the computer be “wiped clean” of existing data.
  2. It is the requestor’s responsibility to gather information about the software. For example, installation CDs, license information or websites from where the software can be downloaded.
  3. Please keep in mind that some software may not be able to be installed due to incompatibility issues with the operating systems or other software that is already installed on the computers. If this is the situation, we will work with you and the vendors for possible solutions.

We look forward to working with you. Please contact the IT Helpdesk at Helpdesk@cofc.edu or 953-3375 option #3 with any questions you may have.

Windows XP – End of Life Reminder

By Monica Lavin
Posted on 26 March 2014 | 8:00 am

On April 8, 2014, Microsoft and the College of Charleston will officially end all support and security patch distribution for all versions of Windows XP and any older operating systems such as Windows 2000.  After April 8, 2014, there will no longer be any new security updates or support for any of these products. As a result, running Windows XP will become a significant security and business risk to the College since the computer will be far more prone to malware of all kinds.

Given the significant risks associated with Windows XP, the College must take very strong measures to mitigate those risks.  After April 8, 2014, IT will remove Windows XP computers from the College network to protect the integrity of the network and to maintain reliable network services to the entire College community that depends on it. Once network access has been removed, users will not be able to log into the Windows XP computers. These computers will be unusable and remain so until an IT technician can schedule and perform your upgrade which may take a week or more.

Please upgrade to Windows 7. The College has an enterprise license for Windows 7. You can schedule an IT Support technician to perform the no-cost upgrade for you on-site. To schedule a technician to assist you, please contact the Helpdesk at 953-3375 or Helpdesk@cofc.edu. Please have the computer name ready (Click Start > Right Click My Computer > Click Properties > Click the Computer Name Tab).

IT began the transition to Windows 7 starting in January 2012. Since that time, we have completed 2,474 upgrades to Windows 7.  Today approximately 92% of College Windows XP computers have been upgraded to Windows 7, or have been replaced with Windows 7 computers as part of the Computer Replacement Program.

Getting Started

Upgrade to Windows 7

The College has an enterprise license for Windows 7. You can schedule an IT Support technician to perform the upgrade for you on-site. To schedule a technician to assist you, please contact the Helpdesk at 953-3375 or HelpDesk@cofc.edu. Please have the computer name ready (Click Start > Right Click My Computer > Click Properties > Click the Computer Name Tab).

Please note: Windows 7 will already be installed if you are purchasing a new computer or your computer is slated to be replaced by IT.

Access Tutorials

Microsoft has created video tutorials. You can access these tutorials at http://it.cofc.edu/computing/software/windows-7/. You can also contact Helpdesk@cofc.edu with any questions.

Windows 7 FAQ

Why do I need to upgrade my operating system from Windows XP to Windows 7?

Microsoft and the College of Charleston will be discontinuing support for Windows XP on April 8, 2014, after which time they will not be releasing new security updates or any upgrades. As a result, running Windows XP will become a significant security and business risk to the College since your computer will be far more prone to malware of all kinds.

What steps has IT taken to upgrade the College to Windows 7?

There are several approaches being taken to facilitate the transition to Windows 7.

  • As new Windows computers are procured, they are being imaged and deployed with the Windows 7 operating system.
  • As computers are repaired by IT Support Services, the technicians work with the individual users to upgrade their computers to the new operating system.
  • Users with computers running Windows XP, which were purchased with a Windows 7 license, have already been upgraded by IT Support Services.
  • Computers in classrooms and labs were upgraded to Windows 7 during the summer of 2013.

What versions of Windows 7 does IT support?

IT offers full support for Windows 7 Enterprise, Professional, Ultimate both 32 and 64 bit version, and limited support for Windows 7 Home.

Will my software and other devices connected to my computer work properly?

IT recommends that you check with the manufacturer of your device (printer, scanner, webcam, etc.) to ensure its compatibility with Windows 7. Microsoft provides a good starting point to check compatibility at http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home. If your devices are not compatible, you will be responsible for purchasing compatible equipment and/or software.

See more FAQs at http://it.cofc.edu/computing/software/windows-7/faq.php

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