CofC Logo
Ask the Cougar

Archives For scheduled maintenance

WordPress Blogs Maintenance (blogs.cofc.edu)

By Monica Lavin
Posted on 7 July 2014 | 3:50 pm

SERVICE: WordPress Blogs Maintenance (blogs.cofc.edu)

IMPACT: Users will not be able to edit, add or delete new content on WordPress blogs during this maintenance window.

DATE: Starting – Tuesday, July 8 at 10am until Wednesday, July 9, 2014

OVERVIEW: Information Technology will be transitioning to a new hosting solution for WordPress blogs (blogs.cofc.edu) due to an increase in use. The new environment will improve performance and security through more robust infrastructure and services. During the migration, users will not be able to edit, add or delete content on the WordPress blogs.

With the migration of WordPress, blog URLs will not change. After the migration, you will continue to login and manage your WordPress blogs the same way. The migration may affect some users who utilize the plugins feature. The new hosted solution manages an active list of allowed and disallowed plugins. Disallowed plugins often provide duplicate functionality or are known to cause security or performance issues. Information Technology will notify users affected by disallowed plugins immediately after the migration, and work with the host to find an alternate solution where possible. Please be aware that some plugins and their functionality may not be replaceable.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you very much for your cooperation.

Scheduled Maintenance: Degree Works Upgrade

By Monica Lavin
Posted on 29 May 2014 | 9:44 am

SERVICE: Degree Works Upgrade

IMPACT: Degree Works will be unavailable during the upgrade for all students and advisors. Degree Works will be completely inaccessible during this time. Please plan accordingly.

DATE: Tuesday, June 3, 2014 thru Thursday, June 5, 2014

OVERVIEW: On Tuesday, June 3rd through Thursday, June 5th, Degree Works will be unavailable while it undergoes an upgrade.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. Thank you for your patience.

Network Connectivity Maintenance

By Monica Lavin
Posted on 13 May 2014 | 4:04 pm

SERVICE: Network Connectivity Maintenance

IMPACT: Wired and wireless network connectivity at Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus will be unavailable during this maintenance window.

DATE: Wednesday, May 14, 2014

TIME: 6:00PM ­to 7:00PM

OVERVIEW: On Wednesday, May 14, at 6:00 PM through 7:00 PM, Network Engineering will conduct maintenance on network equipment that connects Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus to the College network and the Internet. Wired and wireless network and Internet connectivity in the affected areas will be unavailable during the maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. Thank you for your patience.

OAKS Scheduled Maintenance

By Monica Lavin
Posted on 1 May 2014 | 7:00 am

SERVICE: OAKS (College’s Learning Management System)

IMPACT: OAKS will be unavailable during the upgrade for all faculty, staff, and students. OAKS will be completely  inaccessible during this time. Please plan accordingly.

DATE: May 9, 2014

TIME: OAKS will be unavailable during the entire day on May 9, 2014

OVERVIEW:

On May 9th, OAKS will be unavailable while it undergoes an upgrade to version 10.3. This upgrade will bring increased functionality to several of the tools you use most, such as Content, Discussions and Dropbox. Since version 10.3 will offer new features, Teaching, Learning and Technology is offering faculty a variety of informational sessions to attend in April 2014. You can also view a brief video on what you can expect with version 10.3. For more information please visit https://www.smore.com/37um.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Network Connectivity Maintenance

By Monica Lavin
Posted on 10 April 2014 | 8:23 am

WHAT YOU NEED TO KNOW:

SERVICE: Network Connectivity Maintenance

IMPACT: Wired network connectivity in the Addlestone Library and wired and wireless network connectivity in 57 Coming will be unavailable during this maintenance window.

DATE: Friday, April 11, 2014

TIME: 8:30PM ­to 9:30PM

OVERVIEW:

On Friday, April 11, at 8:30 PM through 9:30 PM, Network Engineering will conduct maintenance on equipment that connects the Addlestone Library and 57 Coming to the College network and the Internet. Wired and wireless network connectivity in 57 Coming and wired network connectivity in the Addlestone Library will be unavailable during the maintenance window. Please note that the Addlestone Library will be closed at this time.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog (http://blogs.cofc.edu/it/). We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Scheduled Maintenance

By Monica Lavin
Posted on 6 February 2014 | 4:39 pm

WHAT YOU NEED TO KNOW

DATE: Sunday, February 9, 2014

OVERVIEW:  The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on February 9th, 2014 for scheduled system maintenance:

  • OAKS
  • BDMS
  • AXIOM
  • POSM
  • COUGAR CARD
  • Echo360
  • Parking Services
  • Raiser’s Edge
  • Public Safety
  • Resource 25
  • Touchnet
  • SAS (Institutional Research)
  • SharePoint
  • SciQuest/eProcurement
  • StarRez
  • eTranscripts
  • GradesFirst
  • Access to File Servers (very brief)
  • Access to U-Drive (very brief)

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION

It’s important for IT to perform regular maintenance on these applications to minimize any unplanned outages. All planned maintenance is published on the IT blog at http://blogs.cofc.edu/it. If you have any questions or concerns, please contact the IT Helpdesk at 843-953-3375 or email helpdesk@cofc.edu.

 

 

Upcoming Scheduled Maintenance

By Monica Lavin
Posted on 9 October 2013 | 3:20 pm

Scheduled Maintenance

Date: Sunday, October 13, 2013
What you need to know: The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on October 13th, 2013 for scheduled system maintenance:

  • Banner INB
  • Banner SSB
  • MyCharleston
  • BDMS
  • Cognos
  • Axiom
  • UC4
  • Touchnet
  • Workflow
  • DegreeWorks Application Management
  • CourseReview
  • Evision
  • StarRez
  • GradesFirst

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience.

Why? It’s important for IT to perform regular maintenance on these systems to minimize any future unplanned outages.

If you have any questions or concerns, please contact the IT Helpdesk at 843-953-3375 or email helpdesk@cofc.edu.

On Monday, August 12, between the hours of 6:00 PM and 11:00 PM, Network Engineering will upgrade equipment within the Stern Center. Wired and wireless network as well as Internet connectivity will be unavailable during this time. Please see the list below for affected buildings.

Stern

14 Coming

26 Coming

40 Coming

114 Wentworth

9 Glebe

9.5 Glebe

11 Glebe

67 George

McConnell (Administrative)

 

On Wednesday, August 14, between the hours of 7:00 PM and 11:30 PM, Network Engineering will upgrade equipment within the Robert Scott Small building. Network and Internet connectivity will be unavailable during this time in Robert Scott Small building.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu .

The upgrade and replacement of aging network devices will facilitate increased bandwidth within the College network and position the necessary hardware to allow for additional network offerings in the future. For further information concerning the Network Equipment Replacement project please visit the IT project page located at http://it.cofc.edu/projects/network.php.

Thank you for your patience as we continue to upgrade service.

Network Engineering

Scheduled Maintenance- Friday, July 26

By Monica Lavin
Posted on 23 July 2013 | 11:19 am

On Friday, July 26, between the hours of 6:00 PM and 11:00 PM, Network Engineering will upgrade equipment within the School of Science and Math Building (NSCB). Network and Internet connectivity will be unavailable during this time.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu .

Thank you for your patience as we continue to upgrade service.

Network Engineering

Planned system maintenance Sunday, June 9th

By Monica Lavin
Posted on 6 June 2013 | 10:06 am

The following applications will have an interruption (less than 1 hour but could be longer) to normal services on Sunday, June 9th, 2012 sometime between 7:00 a.m. and 5:00 p.m. for planned system maintenance:

Axiom, BDMS,  CourseReview, Starrez, Touchnet, Program of Study Management (POSM), UC4, and Degreeworks application management

If you are using these applications on Sunday, please save your work frequently to minimize inconvenience. Thank you very much for your cooperation during this planned system maintenance.

 

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

Skip to toolbar