CofC Logo
Ask the Cougar

Archives For helpdesk

Help Us Serve You Better

By Monica Lavin
Posted on 10 March 2014 | 9:49 am

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to:

  • track internal progress to ensure a timely resolution
  • research if problems are occurring with other users and/or applications
  • provide background knowledge to issues

Information Technology strives to provide you service in an efficient and timely manner. Therefore, to ensure that your service request receives the immediate attention you require, please initiate all service requests or questions via the following:

    • E-mail: helpdesk@cofc.edu
    • Telephone: 843-953-3375

Please do not send an e-mail directly to IT employees for service requests. Instead try to “CC” an IT employee on the email to Helpdesk.

Categorization of IT Helpdesk Services

The Helpdesk is your first source for help with any problem related to computer technology. They can assist you with network (server) access, lost passwords, computer problems, and classroom support. If you are having trouble, you can reach Helpdesk 843.953.3375 (953-DESK), or by email helpdesk@cofc.edu.

Press 1 – Assistance in a classroom

Press 2 – Telephone Services

Press 3 – All other technology questions

IT Support – Designated Storm Day

By Monica Lavin
Posted on 30 January 2014 | 1:27 pm

Due to the designated storm day of Saturday, February 1, 2014, Helpdesk and Classroom Support will be working normal business hours to help ensure that your IT needs are covered. Hours of operation on February 1, 2014 will be 7:30am – 10:00pm. If you need IT assistance, please contact the IT Helpdesk at 843-953-3375 or by emailing Helpdesk@cofc.edu.

 

 

Helpdesk Holiday Hours

By Monica Lavin
Posted on 17 December 2013 | 8:00 am

Helpdesk will close for the winter break at 5:00 pm Friday, December 20th and resume normal operation at 7:30 am Thursday, January 2, 2014. As always, an on-call technician will be available for faculty and staff technology emergencies. If you have a technology emergency during this time, please call 843-953-3375 and leave a detailed message for the on-call technician. You should expect the technician will call you back within 30 minutes.

Helpdesk Holiday Hours

Friday, December 20, 2013 – 7:30 am – 5:00 pm
Saturday, December 21, 2013 – Wednesday, January 1, 2014 – Closed (except for faculty/staff emergencies)
Thursday, January 2, 2014 – 7:30 am – 10:00 pm – normal operations will resume

Mac Support – IT Support Services

By Hannah Swanson
Posted on 14 October 2013 | 9:02 am

In March of 2013, IT Support Services took a training course on the latest MAC Operating System, Mountain Lion.  Several of our technicians are now MAC OS X Mountain Lion Support Certified.  While in class the technicians learned strategies and tips for navigation, troubleshooting, and shortcuts. The class was very informative and helped the technicians to gain knowledge to better support our Mac users. We hope that you notice these improvements during your interactions with IT Support Services.

Based on the report of the October, 2012 TechQual+  survey at the College, IT initiated or accelerated actions to respond with improvements to infrastructure, services, and support. Those actions are detailed in the TechQual+ Survey Findings and IT Action Plan at http://it.cofc.edu/about/techqual/action-plan.php. Your feedback does matter! We hope that you will notice these improvements in your everyday encounters with IT and our services.

Did you know that IT has been working on major projects to improve wireless, classroom technology, and the internet on campus? Did you also know that..

  • Over 20 IT technicians were trained in Apple OS X environment in March 2013. Support technicians participated in a hands-on, training course designed to enable them to troubleshoot and familiarize them with the best methods for effectively supporting Mac users, including iPads.
  • After hours support is now available via the Helpdesk. Helpdesk hours are Monday – Friday from 7:30 a.m. – 10:00 p.m. and weekend support for Saturday & Sunday is 2:00 p.m. – 10:00 p.m. Emergency after hours support is available 24/7.
  • The College’s mobile app, CofC Mobile, is now available for iOS and Android via their respective stores. The app aims to provide mobile access to commonly used features within MyCharleston and online services across the campus. Check out http://www.cofc.edu/cofcmobile/.

Find out what else IT has been working on this past year at http://it.cofc.edu/about/techqual/action-plan.php.

The next TechQual+ survey will be administered again this October. Please continue to provide your feedback so that IT can be aware of any issues raised by our user community. We will continue to work to correspondingly improve our services and support for you.

If you have any questions, please email Monica Lavin, Director IT Communications and Customer Advocacy, directly.

 

Skip to toolbar