May 1, 2014 MyCharleston Service Disruption Analysis Summary: On May 1, 2014 at 4:30pm, Information Technology received a report that students were having issues logging into MyCharleston. As a result, IT immediately looked into the issue. All three of the MyCharleston servers were functioning properly and servicing users. IT discovered that one of the web…Continue Reading MyCharleston Service Disruption Analysis
OAKS Service Disruption Analysis
Moving forward, Information Technology will publish an analysis describing each high-impact unscheduled service disruption. The breakdown will be published to the campus in an effort to increase transparency and accountability, and provide insights into our information technology environment. Each analysis will provide a summary of the incident, describe the cause, and outline the steps that…Continue Reading OAKS Service Disruption Analysis