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SERVICE: Emergency server patching

By Hannah Swanson
Posted on 15 May 2017 | 2:50 pm

SERVICE: Emergency server patching

IMPACT: IT will be performing emergency patching on Windows servers to minimize our exposure to the WannaCry ransomware exploit.

DATE: Monday, May 15th, 2017.

TIME: 1:00 PM to 5:00 PM


OVERVIEW: IT will be performing emergency maintenance on College systems during the maintenance window. The applications listed below will experience brief (5-10 minute) outages as the patches are applied. Additional applications will be impacted but should return to service quickly.







Ruffalo Cody

Public safety

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Please note: If you plan to use these applications on Monday, please save your work frequently to minimize any inconvenience. Application interruptions will be brief, so if you experience a problem with access, please wait 5-10 minutes and try again.
ADDITIONAL INFORMATION: If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing

Thank you for your cooperation.

SERVICE: OAKS, Learning Management System

By Hannah Swanson
Posted on 11 April 2017 | 4:11 pm

SERVICE: OAKS, Learning Management System

IMPACT: Access to OAKS course content

DATE: Wednesday, April 12, 2017

TIME:  6:00am-6:05am

OVERVIEW: Information Technology will need to preform emergency maintenance on a fileshare server tomorrow morning, Wednesday, April 12 beginning at 6:00am, that will result in OAKS course content being unavailable for just a few minutes.  All service should be restored by 6:05am.  We apologize for any inconvenience.

We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing

New Media Service for Faculty

By Monica Lavin
Posted on 8 November 2013 | 8:00 am

IT has implemented a new academically focused media service (Kaltura) that will give you (faculty) better options to deliver audio and video content while making the process of uploading, publishing and sharing media easier!

What is Kaltura?Kaltura Library Image

Kaltura is a new media service that functions much like YouTube and is available for College faculty. It offers four ways to record and publish media:

  • Media Upload – upload a video or audio file that already exists on your computer
  • Webcam Recording – record a video using a webcam connected to your computer
  • Video Presentations – sync a video and file available in your Kaltura library to create a cohesive presentation
  • Screen Recording – record a screencast that will capture everything occurring on your computer within a designated area including audio and/or video.

Possible Uses:

  • Upload tutorials and online lectures
  • House student created media projects
  • Embed videos in OAKS (Learning Management System)
  • Share links to videos for student viewing


  • Easy interface (similar to YouTube)
  • Simple video management (organize your content, search media, moderate comments, create playlists)
  • Accessibility and closed captions features (supports playback with ADA/508 compliant video players)
  • Options for privacy (set videos to be private, by invitation only, or public)
  • Easy sharing options (share link or embed video)
  • Discussion features (enable/disable comments linked to video)

Get Started

Logging in to Kaltura

All College faculty already have a Kaltura account.  Just open a web browser and go to Sign in using your Cougars username (without the ‘’) and Cougars password. Students can also access Kaltura to upload videos for your classes. However, students will need to first login with their Cougars username and password in order for an account to be generated.

Training & Tutorials

Visit to access the Kaltura tutorial created by Teaching, Learning and Technology (type Kaltura in the search box or access the tutorial directly at

Video Overview

Sound too good to be true? Well, watch the quick (3 minute) overview video that covers the simple steps to upload, publish and share a video.


For questions or feedback contact Please note that copyright protected material cannot be uploaded to Kaltura MediaSpace.

Attention ‘Lemon’ Users

By Monica Lavin
Posted on 7 November 2013 | 9:54 am

The Lemon media service will be decommissioned on January 1, 2014

With the addition of new media services like Stream and Kaltura, Information Technology will be decommissioning the legacy streaming server, Lemon. IT has copied all media content from Lemon to Stream. So any media content (videos) that you had uploaded to Lemon is now available on Stream. However, any URL links or embed codes that points to the Lemon server will no longer work once the Lemon server is decommissioned.  For example, if you have old links or embed codes in OAKS and they point to your videos on the Lemon server, they will not work. You must update the links and embed codes to point to the new Stream or Kaltura server for the videos to work properly.

Please take the following actions:

Please diligently go through your material (i.e. OAKS content, blogs, web pages, etc.) to find any embed codes or URL links that point to the Lemon server. Next, be sure to re-path your media files to the new location of the media file (Stream or Kaltura) by January 1, 2014.  Many faculty have already worked with or are currently working with your Instructional Technologist to identify and re-path your media files. If not, please contact Your instructional technologist is happy to work with you. You can view a tutorial at Staff can contact the Helpdesk for assistance. In addition, if you have videos uploaded to your People Server account, please move those videos to either Kaltura or Stream.

For information regarding Stream or Kaltura, visit: If you have any questions please contact

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