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Archives For Service Interruption

Self Service Banner Service Disruption

By Monica Lavin
Posted on 21 July 2014 | 9:05 am

The College of Charleston’s Self Service Banner is experiencing an unscheduled disruption in service. Information Technology is aware of the situation and working to restore service.

We apologize for any inconvenience. If you have any questions, please contact the IT Helpdesk at 843-953-3375 or Helpdesk@cofc.edu.

Network Connectivity Maintenance

By Monica Lavin
Posted on 13 May 2014 | 4:04 pm

SERVICE: Network Connectivity Maintenance

IMPACT: Wired and wireless network connectivity at Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus will be unavailable during this maintenance window.

DATE: Wednesday, May 14, 2014

TIME: 6:00PM ­to 7:00PM

OVERVIEW: On Wednesday, May 14, at 6:00 PM through 7:00 PM, Network Engineering will conduct maintenance on network equipment that connects Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus to the College network and the Internet. Wired and wireless network and Internet connectivity in the affected areas will be unavailable during the maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. Thank you for your patience.

Scheduled Maintenance

By Monica Lavin
Posted on 6 February 2014 | 4:39 pm

WHAT YOU NEED TO KNOW

DATE: Sunday, February 9, 2014

OVERVIEW:  The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on February 9th, 2014 for scheduled system maintenance:

  • OAKS
  • BDMS
  • AXIOM
  • POSM
  • COUGAR CARD
  • Echo360
  • Parking Services
  • Raiser’s Edge
  • Public Safety
  • Resource 25
  • Touchnet
  • SAS (Institutional Research)
  • SharePoint
  • SciQuest/eProcurement
  • StarRez
  • eTranscripts
  • GradesFirst
  • Access to File Servers (very brief)
  • Access to U-Drive (very brief)

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION

It’s important for IT to perform regular maintenance on these applications to minimize any unplanned outages. All planned maintenance is published on the IT blog at http://blogs.cofc.edu/it. If you have any questions or concerns, please contact the IT Helpdesk at 843-953-3375 or email helpdesk@cofc.edu.

 

 

IT Network Engineering will decommission the CWWPA wireless network starting at 10AM on Thursday, December 19, 2013. After December 19, 2013, CWWPA will no longer be available. If you are using CWWPA to access the wireless network on any device, you will need to reconfigure your settings to connect to the cofc-secure wireless network. IT encourages you to reconfigure your settings on your device(s) now so that you will not experience any issues. If you are using a Windows or Apple laptop, you can visit http://wireless.cofc.edu to automatically reconfigure your device for cofc-secure. If you need additional assistance, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

The CWWPA network uses a weak encryption technology called WPA, Wi-Fi Protected Access. WPA was an intermediate step in wireless encryption technology while the formal encryption standard, IEEE 802.11i, was being approved. Information Technology deployed cofc-secure once wider adoption of the formal encryption standard was evident. The cofc-secure wireless network utilizes 802.11i , more commonly known as WPA2.

WHAT YOU NEED TO KNOW

DATES/TIMES:
Monday, December 16, 2013 at 6:00AM until Friday, December 20, 2013 at 9:00PM

OVERVIEW:
Internet and Network connectivity (including Wireless) will be UNAVAILABLE throughout the following areas/buildings:

  • 10 Greenway
  • 2 Greenway
  • 4 Greenway
  • 7 College
  • 9 College
  • 5 College
  • Buist – Rivers Residence Hall (Administrative and Classroom)
  • Central Energy
  • Porters Lodge
  • Sottile House
  • Towell Library
  • Wellness Center

UPDATE AS OF 11/5/13: Please note that the following buildings will no longer experience Internet and Network connectivity service disruptions due to additional IT design effort:

  • Randolph Hall
  • Robert Scott Small Building

Randolph Hall may experience intermittent disruptions to the wired and wireless network service prior to December 16th, 2013 in order to sustain service during the scheduled service disruption.

PLAN AHEAD

ATTEND AN INFORMATIONAL SESSION HOSTED BY IT:
IT will be hosting an informational session on Friday, November 15, 2013 from 2:00 – 3:00PM in the Robert Scott Small Building room 131. We encourage you to send a designee from each office affected to learn more about the scheduled service disruption and possible alternatives for you to conduct your work in the absence of IT network services.

CONTACT IT FOR FURTHER ASSISTANCE:
IT is happy to work with your office to discuss possible alternatives during the scheduled service disruption. To ensure that IT can help meet your needs in a timely manner, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing Helpdesk@cofc.edu by November 25th, 2013.

ADDITIONAL INFORMATION

This service disruption is a result of a Physical Plant project that requires the relocation of IT networking equipment. IT Network Engineering will install new fiber optic cable within Randolph Hall. The installation of fiber optic cable to a new location within the building will facilitate the space necessary for Physical Plant’s upgrade of Randolph Hall’s power distribution system.

 

Campus Service Disruptions During Holiday Break

By Monica Lavin
Posted on 24 October 2013 | 8:45 am

The Physical Plant and IT departments anticipate several projects occurring on campus simultaneously over the subject holidays.  In an effort to seek a coherent and non-intrusive prosecution of same, a meeting of Project Managers, Construction Managers, architects, engineers, liaisons and stakeholders associated with various projects was held to discuss, establish and review the Plan of Action and Milestones (POA&M) for execution.  Projects anticipated for execution over the holidays may include but are not limited to the following:

  • George St. steam vault (Specific schedule being developed);
  • Condensate line replacement between Randolph Hall fountain and the clock (intersection of College and Greenway) dependent on completion of steam vault;
  • Randolph Hall electrical switchgear changeout (electrical outage about five days occurring sometime between 21 Dec 2013 through 2 Jan 2014);
  • IT Fiber Optic Upgrade – Internet and Network connectivity will be unavailable in certain areas on campus (see details below);
  • Addlestone library interior lighting (specifics TBD);
  • Rivers Green exterior lighting enhancements;
  • Install condensate pumping system Randolph Hall mechanical room
  • Campus-wide steam repairs various manholes/location (Schedule and specific locations being developed)
  • Maybank electrical transformer repair/replacement facility (electrical outage for 24 hrs commencing at 7 AM, 21 Dec 2013)

Please note the following additional information regarding the IT Fiber Optic Upgrade:

DATES/TIMES:
Monday, December 16, 2013 at 6:00AM until Friday, December 20, 2013 at 9:00PM

OVERVIEW:
Internet and Network connectivity (including Wireless) will be UNAVAILABLE throughout the following areas/buildings:

  • 10 Greenway
  • 2 Greenway
  • 4 Greenway
  • 7 College
  • 9 College
  • 5 College
  • Buist – Rivers Residence Hall (Administrative and Classroom)
  • Central Energy
  • Porters Lodge
  • Sottile House
  • Towell Library
  • Wellness Center

UPDATE AS OF 11/5/13: Please note that the following buildings will no longer experience Internet and Network connectivity service disruptions due to additional IT design effort:

  • Randolph Hall
  • Robert Scott Small Building

Randolph Hall may experience intermittent disruptions to the wired and wireless network service prior to December 16th, 2013 in order to sustain service during the scheduled service disruption.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Upcoming Scheduled Maintenance

By Monica Lavin
Posted on 9 October 2013 | 3:20 pm

Scheduled Maintenance

Date: Sunday, October 13, 2013
What you need to know: The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on October 13th, 2013 for scheduled system maintenance:

  • Banner INB
  • Banner SSB
  • MyCharleston
  • BDMS
  • Cognos
  • Axiom
  • UC4
  • Touchnet
  • Workflow
  • DegreeWorks Application Management
  • CourseReview
  • Evision
  • StarRez
  • GradesFirst

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience.

Why? It’s important for IT to perform regular maintenance on these systems to minimize any future unplanned outages.

If you have any questions or concerns, please contact the IT Helpdesk at 843-953-3375 or email helpdesk@cofc.edu.

Service: Internet and Network Connectivity Service Disruption
Services Affected: Internet and Network connectivity throughout Education Center (ECTR) and surrounding areas
Date: Monday, October 14, 2013
Start Time: 6:00 PM
End Time: 11:30 PM

Description: On Monday, October 14, between the hours of 6:00 PM and 11:30 PM, Network Engineering will upgrade equipment within Education Center. As a result, Internet and network connectivity will be unavailable in the building and surrounding areas(see complete list below). For example, computers that are connected to the Internet via an Ethernet cable or connected via the wireless network (CWWPA, cofc-secure, cofc-guest) will not be able to access the Internet or College network during the scheduled maintenance.

Buildings Affected:

  • Education Center (ECTR)
  • 12 Glebe
  • 14 Glebe
  • 16 Glebe
  • 19 St Philip
  • 20 Glebe
  • 22 Glebe
  • 26 Glebe
  • 6 Glebe
  • 4 Glebe
  • 88 Wentworth
  • 94 Wentworth
  • 96 Wentworth
  • 97 Wentworth
  • 101 Wentworth

The upgrade and replacement of aging network devices will facilitate increased bandwidth within the College network and position the necessary hardware to allow for additional network offerings in the future. For further information concerning the Network Equipment Replacement project please visit the IT project page located at http://it.cofc.edu/projects/network.php.

IT lists all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/it-service-interruption-calendar. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

IT Network Engineering

On Monday, August 12, between the hours of 6:00 PM and 11:00 PM, Network Engineering will upgrade equipment within the Stern Center. Wired and wireless network as well as Internet connectivity will be unavailable during this time. Please see the list below for affected buildings.

Stern

14 Coming

26 Coming

40 Coming

114 Wentworth

9 Glebe

9.5 Glebe

11 Glebe

67 George

McConnell (Administrative)

 

On Wednesday, August 14, between the hours of 7:00 PM and 11:30 PM, Network Engineering will upgrade equipment within the Robert Scott Small building. Network and Internet connectivity will be unavailable during this time in Robert Scott Small building.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu .

The upgrade and replacement of aging network devices will facilitate increased bandwidth within the College network and position the necessary hardware to allow for additional network offerings in the future. For further information concerning the Network Equipment Replacement project please visit the IT project page located at http://it.cofc.edu/projects/network.php.

Thank you for your patience as we continue to upgrade service.

Network Engineering

Scheduled Maintenance- Friday, July 26

By Monica Lavin
Posted on 23 July 2013 | 11:19 am

On Friday, July 26, between the hours of 6:00 PM and 11:00 PM, Network Engineering will upgrade equipment within the School of Science and Math Building (NSCB). Network and Internet connectivity will be unavailable during this time.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu .

Thank you for your patience as we continue to upgrade service.

Network Engineering

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