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Archives For OAKS

SERVICE: OAKS to the Cloud Migration

By Hannah Swanson
Posted on 14 April 2017 | 8:36 am

IMPACT: OAKS, Learning Management System

DATE: Thursday, May 11 – Friday May 12

TIME: May 11, 8:00am – May 12, 8:00am

The College is working with our OAKS vendor, Desire2Learn, to reschedule the previously postponed migration of OAKS, the College’s learning management system, from an on-premises environment to the cloud.

The new migration date has been scheduled for Thursday, May 11, to begin at 8:00am, and will conclude by Friday, May 12 at 8:00am.  The entire OAKS system will be down and unavailable during this migration.  We will send reminders between now and the scheduled migration, in addition to sending a confirmation message when the system is set to go down, and will follow up with another when we are back up and under regular operations.

While we understand that there is not an optimal time to have an OAKS outage, this window of opportunity is between when Spring semester grades are due and when Maymester begins, and it was selected to provide some post-migration time for you to prepare OAKS sections for your Maymester courses.

OAKS users should experience no impact before or after the migration window.  Once the migration is complete, users will access the system and their courses in the exact same manner as prior to the migration.

If you have any questions or concerns please contact Helpdesk at helpdesk@cofc.edu or (843) 953-3375

SERVICE: OAKS, Learning Management System

By Hannah Swanson
Posted on 11 April 2017 | 4:11 pm

SERVICE: OAKS, Learning Management System

IMPACT: Access to OAKS course content

DATE: Wednesday, April 12, 2017

TIME:  6:00am-6:05am

OVERVIEW: Information Technology will need to preform emergency maintenance on a fileshare server tomorrow morning, Wednesday, April 12 beginning at 6:00am, that will result in OAKS course content being unavailable for just a few minutes.  All service should be restored by 6:05am.  We apologize for any inconvenience.

We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Critical Microsoft Security Update

By Monica Lavin
Posted on 16 April 2015 | 6:00 pm

SERVICE: Critical Microsoft Security Update

IMPACT: IT will be applying a critical Microsoft security patch on servers that will affect the applications listed below.  These applications will experience intermittent disruptions in service.

DATE: Saturday, April 18, 2015

TIME: 8:00 AM thru 12:00 PM

OVERVIEW: A critical Microsoft remote exploit security patch (MS15-034) has been released and will be applied to affected Information Technology Production servers this Saturday, April 18th, from 8:00 AM until 12:00 PM to help protect against potential security vulnerabilities. The following applications will experience intermittent disruptions in service during this maintenance window:

  • OAKS (Interruptions with OAKS will be very brief, so if you experience a problem with access, please wait a minute and log in again.)
  • Advisor Scheduler
  • ListServ
  • Parking
  • StarRez
  • R25
  • Lab Stats

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

New Course Display Feature in OAKS

By Monica Lavin
Posted on 19 March 2015 | 10:50 am

A new feature is available in the OAKS My Courses widget that will make it easier to access your courses. You can now display courses by specific semesters, such as Spring 2015, and by your role (Instructor, Content Assistant, Student, etc). As a result, you’ll be able to find your current courses more quickly and easily. Please see screenshots below for examples of the new feature (note:  this feature will display differently depending on the number of semesters you have taught, thus there are two sets of screenshots below).  If you have any questions, please contact tlt@cofc.edu.

Screenshots for users with less than 10 terms (uses a drop-down feature).

1. From the semester drop-down menu select a term.

 S1

2. Only courses from selected semester will be displayed.

s2

Screenshots for users with more than 10 terms (uses a button feature).

1. Click the Select Semester button to select a term.

S3

2. From the pop-up window select desired term.

 S4

3. Only courses from selected semester will be displayed.

S5

 

 

 

OAKS Maintenance

By Monica Lavin
Posted on 3 March 2015 | 4:28 pm

SERVICE: OAKS Service Pack Upgrade
IMPACT: Access to OAKS will be unavailable during this maintenance window.
DATE: Friday, March 6th
TIME: 9:30am – 11:30am

OVERVIEW: On Friday, March 6th from 9:30am-11:30am, Information Technology will perform a Service Pack upgrade to OAKS. All services will be restored by 11:30am.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

The College of Charleston’s Learning Management System, OAKS, is the ‘integrated learning platform’ provided by Desire2Learn. During the Desire2Learn user’s conference this summer, D2L announced that the LMS has a new name: Brightspace. Even though we’ll still refer to it as OAKS on campus, please be aware that text book publishers may use Brightspace and Desire2Learn (D2L) interchangeably. Learn more at http://www.brightspace.com/blog/brightspace-next-era-innovation-d2l/#.U_3_00gtu9Q.

Brightspace logo

 

 

 

 

OAKS Synchronization Issue Resolved

By Monica Lavin
Posted on 19 August 2014 | 10:52 am

The synchronization issue between the Banner class list and the OAKS class list has been resolved. If you experience a discrepancy between your OAKS and Banner class list, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

TLT Summer Series Training Schedule

By Monica Lavin
Posted on 13 June 2014 | 9:18 am

Teaching, Learning and Technology, TLT, is excited to announce that the TLT Summer Blockbuster Training Series has begun. TLT will offer a summer packed full of training (80+ sessions) on a wide variety of educational technology tools, including but not limited to VoiceThread, Polleverywhere, Kaltura, OAKS, iPad apps and more!

For a full list of training opportunities and to register for sessions please visit http://tlt.eventbrite.com. (Please note that seating is limited for each of these sessions so be sure to register in advance.)

If you have any questions, please contact your instructional technologist

 

OAKS and Banner Classlist Update

By Monica Lavin
Posted on 2 May 2014 | 6:00 am

IT has been actively working to correct the synchronization issues between Banner and OAKS cross-listed courses (combining multiple sections of the same course into one OAKS shell). Thorough testing between Information Technology and the Registrar’s Office yielded successful results between Banner and OAKS Version 10.3. OAKS will be upgraded to Version 10.3 on May 9th. For more information about the upgrade, please visit: http://blogs.cofc.edu/it/2014/05/01/oaks-scheduled-maintenance/.

We highly encourage faculty to submit your cross-listing requests before any type of student work is completed in the course. As you know, ALL STUDENT work/grades will be LOST during the cross-listing process. Cross-listing requests can take up to 3 business days to process so please plan accordingly. To request that a course be cross-listed visit http://goo.gl/nFSmQy.

If you have any questions, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

OAKS Scheduled Maintenance

By Monica Lavin
Posted on 1 May 2014 | 7:00 am

SERVICE: OAKS (College’s Learning Management System)

IMPACT: OAKS will be unavailable during the upgrade for all faculty, staff, and students. OAKS will be completely  inaccessible during this time. Please plan accordingly.

DATE: May 9, 2014

TIME: OAKS will be unavailable during the entire day on May 9, 2014

OVERVIEW:

On May 9th, OAKS will be unavailable while it undergoes an upgrade to version 10.3. This upgrade will bring increased functionality to several of the tools you use most, such as Content, Discussions and Dropbox. Since version 10.3 will offer new features, Teaching, Learning and Technology is offering faculty a variety of informational sessions to attend in April 2014. You can also view a brief video on what you can expect with version 10.3. For more information please visit https://www.smore.com/37um.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

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