Category: IT Support

Help Us Serve You Better

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to: track internal progress to ensure a timely resolution research if problems are occurring with other…Continue Reading Help Us Serve You Better

Classrooms with Ninja-like Tech Support

Classrooms with Ninja-like Tech Support That’s one way to describe it. As part of the Classroom Technology Project, Information Technology implemented a new system that allows IT support staff to proactively monitor and quickly troubleshoot the technology in the upgraded classrooms across campus. This implementation is a result of IT’s efforts to improve operational efficiencies….Continue Reading Classrooms with Ninja-like Tech Support

IT Support – Designated Storm Day

Due to the designated storm day of Saturday, February 1, 2014, Helpdesk and Classroom Support will be working normal business hours to help ensure that your IT needs are covered. Hours of operation on February 1, 2014 will be 7:30am – 10:00pm. If you need IT assistance, please contact the IT Helpdesk at 843-953-3375 or…Continue Reading IT Support – Designated Storm Day

Notify IT of Upcoming College Conferences

If you plan to host a conference at the College of Charleston, please complete the brief form below so that IT is aware of the conference dates, location, desired IT needs and requirements. Please complete the form at least 10 days in advance of the conference. You can access the form at http://go.cofc.edu/itform. IT Support Services…Continue Reading Notify IT of Upcoming College Conferences