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Beware of tax time phishing schemes!

By drinkuthkh
Posted on 22 March 2019 | 11:48 am

It’s tax time. Beware of phishing schemes. Fake emails and websites impersonating legitimate organizations might:

  • request personal information;
  • have a sense of urgency;
  • prompt link clicks; and
  • appear to come from tax professionals, tax software companies, or mirror IRS communications.

Protect yourself by not opening suspicious emails, deleting questionable messages immediately, using strong passwords, and making sure security software is up-to-date on all devices. #DontTakeTheBait

Don't Take The Bait


Scantron – Hours of Machine Availability

By drinkuthkh
Posted on 27 September 2018 | 8:25 am

The scantron machine that was previously located in Addlestone Library 336 has been removed so that the space could be repurposed. We have been struggling to find another location that would accommodate the machine with appropriate security and user support. For the foreseeable future, the machine will be moved to the 5th floor of the Bell Building (81 St. Philip Street), just outside the Helpdesk. This location will now have two machines available for grading scantron/bubble sheet exams.

Hours of Machine Availability 

User support is available Monday – Friday, 8:00 a.m. – 5:00 p.m.

Self-Service use Monday – Friday, 5:00 p.m. – 9:00 p.m. (beginning October 1)

Closed on College holidays and weekends

Information Technology continues to work on identifying an institutional replacement for this antiquated technology, with hopes of implementing a new solution between now and the end of the spring semester.


The Division of Information Technology is transitioning to a new enterprise solution for antivirus protection, SentinelOne. Unfortunately, with this transition, antivirus protection provided by the College will no longer be available for personal computers, as SentinelOne does not accommodate home use.

If you are currently using Kaspersky on your personally-owned device, it is recommended that you obtain your own antivirus software before the Kaspersky license expires at the end of the month. It is recommended that you employ a web search for top antivirus solutions and choose the one that best fits your needs. There are many reputable free or low-cost options available. For more information, please visit 

If you have questions or concerns, you can reach the Helpdesk by phone at 843-953-3375 or through the portal at


Information Technology Hurricane Preparedness Guide

By drinkuthkh
Posted on 10 September 2018 | 1:56 pm

As we all keep an eye on Hurricane Florence, now is the time to prepare.

– Update your CougarAlert emergency contact information in MyCharleston.
– Update your Emergency Evacuation Plan information in MyCharleston.
– Back up College-related files to OneDrive (faculty/staff) and Google Drive (students).
– Protect your computer equipment.
– Know which applications might be down during and immediately following a hurricane.

Faculty, staff and students are encouraged to review the entire Information Technology Hurricane Preparedness Guide at

National Hurricane Preparedness Week

By Monica Lavin
Posted on 27 May 2014 | 7:00 am

To help promote the National Hurricane Preparedness Week (May 25-31, 2014), IT would like to encourage you to carefully review the Information Technology Hurricane Preparedness Guides. College of Charleston faculty, staff and students should read the recommendations provided and take the necessary steps to help ensure that you are prepared to continue operations during and after a disaster. The Hurricane season starts June 1, 2014 so be prepared!

Faculty and Staff Information Technology Hurricane Preparedness Guide

Student Information Technology Hurricane Preparedness Guide

The guides outline the steps that IT takes for Disaster Recovery. IT refers to Disaster Recovery as the process and procedures that are related to preparing for recovery or continuation of technology infrastructure only. It’s important for departments to be familiar with their own business continuity plans when campus applications and/or systems are down. IT will help you formulate and implement your disaster recovery plans to the extent possible upon request.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing

Reminder: DE Application Deadline Today!

By Monica Lavin
Posted on 20 May 2014 | 12:33 pm

Applications are Due Tuesday, May 20th

All faculty planning to develop and teach an online course for the first time must complete certain requirements established by Academic Affairs, including the completion of a Distance Education Readiness Course. The application deadline for the Fall 2014 course offered by Teaching, Learning, and Technology is rapidly approaching. So make sure you submit your application today! Visit TLT’s Distance Education page to apply!

What is the Heartbleed Bug?

On Monday April 7, 2014, security researchers discovered a flaw in one of the tools used to secure internet traffic. That tool, called OpenSSL, is responsible for providing security on the Internet. This vulnerability, named the Heartbleed bug, could allow attackers to steal usernames, passwords and other protected information from supposedly secure website servers.

Why does this matter?

Much of the internet relies on OpenSSL to protect secure traffic. At least 500,000 servers world-wide appear to be affected by the bug, and some personal computers and mobile devices are also affected. Until the bulk of affected computers are fixed, or “patched,” any secure site on the internet is potentially dangerous to visit.

What is the College of Charleston doing?

The College of Charleston does use OpenSSL and some systems may have been vulnerable to the Heartbleed bug. The Information Technology division has taken an aggressive approach to remediating this vulnerability, and has applied all appropriate patches to minimize the risk within College systems that may have been vulnerable. Further information will be published on the IT blog site at

What should I do?

There has been quite a bit of fear, uncertainty, and doubt cast upon this vulnerability by media outlets. While this is a serious vulnerability, security folks at CofC and around the world are working around the clock to reduce the risk. Nevertheless, there are some things you can do to minimize the risk:

  • Check critical websites (bank, credit card, email provider, etc.) for a statement about Heartbleed.
  • Closely monitor your online systems and accounts.
  • Avoid online banking and shopping for a few days, if you possibly can.
  • Don’t change your online banking password until your bank tells you that it’s OK; otherwise you may just be giving attackers your new password.
  • Be very suspicious of any emails asking you to change passwords.
  • Remember that legitimate CofC emails will never ask you to respond with sensitive information such as password, SSN, or bank account number.
  • Apply the latest security updates to your home and work computers, as well as to your mobile devices.
  • If in doubt, ask! Feel free to contact the IT Helpdesk at 843-953-3375 or

More details about the “Heartbleed” vulnerability can be found at the following links:

Information and data was provided by Information Technology and The College of Charleston, University of Southern California and Colorado State University.


Scheduled Maintenance

By Monica Lavin
Posted on 6 February 2014 | 4:39 pm


DATE: Sunday, February 9, 2014

OVERVIEW:  The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on February 9th, 2014 for scheduled system maintenance:

  • OAKS
  • BDMS
  • POSM
  • Echo360
  • Parking Services
  • Raiser’s Edge
  • Public Safety
  • Resource 25
  • Touchnet
  • SAS (Institutional Research)
  • SharePoint
  • SciQuest/eProcurement
  • StarRez
  • eTranscripts
  • GradesFirst
  • Access to File Servers (very brief)
  • Access to U-Drive (very brief)

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.


It’s important for IT to perform regular maintenance on these applications to minimize any unplanned outages. All planned maintenance is published on the IT blog at If you have any questions or concerns, please contact the IT Helpdesk at 843-953-3375 or email



IT Strategic Plan Development

By Monica Lavin
Posted on 4 February 2014 | 9:41 am

The development of the 2015-2017 Information Technology (IT) Strategic Plan will bring together faculty, staff and student representatives from the entire College community to share needs, ideas, and expectations for technology both now and into the future.  It provides an opportunity for IT to better understand their users and for users to better understand the challenges faced by IT in funding, implementing, and maintaining technology in support of the mission, goals and strategies of the College. To view IT’s current progress and a detailed timeline, please visit

Implementation of the IT strategic planning process will set institutional priorities for IT and identify funding to be requested for key initiatives to take place in FY15, FY16, FY17, & beyond. The efforts produced here should inform annual iterations and refinements of this process, thereby ensuring that IT fulfills its mission most effectively and efficiently.


The College of Charleston has recently produced and/or participated in a number of planning and assessment efforts related to Information Technology, including:

    • The College’s Strategic Plan revised in February 2013
      • Stated that ‘All operating divisions will be expected to develop and implement their specific, individual strategies that align with this plan and that contribute to the continued growth and success of the College of Charleston, its academic mission and its students’ success’ (p. 9)
    • The College’s 2012 Campus Master Plan adopted in January 2012
      • Aligns directly with the Strategic Plan
      • Outlines potential and upcoming projects and other work related to campus facilities
      • The Campus Master Plan aligns College facilities with the Strategic Plan, no separate direction is mandated through this plan, however efforts outlined therein are an important consideration in time and resource allocation for IT
    • The FY14 IT Plan Committee
      • Established the basis for the FY14 operational plan using combined campus community and IT input
      • Identified 52 known, desired IT initiatives or projects
      • Provided the first collaborative planning environment for campus community and IT representatives
    • TechQual Survey administered by Information Technology in the Fall, 2012
      • Faculty, staff and students assessed Information Technology services in the Fall of 2012
      • Fall, 2013 TechQual Survey was completed on November 8, 2013
      • TechQual results directly inform IT of constituent opinion regarding available technology services and areas in need of improvement
    • The Huron Report completed in October 2012.
      • The Huron Report recommended establishment of an IT Strategic Plan
      • Executive Summary P.11 & Recommendation #1 P.15
      • This strategic planning process will establish the 2nd step to implementing that recommendation and aims to establish a rolling 3-year strategic IT plan.

IT recognizes the need to proactively address planning and operational efforts in order to properly align available IT resources to meet the College’s known, anticipated, and future technology needs and goals.

Formation of the IT Strategic Advisory Committee

The purpose of the IT Strategic Advisory Committee (ITSAC) is to create a viable, functional strategic plan for the next 3 fiscal years and to set in place the means of annually refreshing a rolling 3-year IT strategic plan.   The goal is to focus on the requirements, opportunities, strategies, and overarching information technology themes that will then give definition to IT’s future projects and efforts for the next 3 years and to provide annual reviews and revisions to the rolling 3 year IT Strategic Plan.

The committee will:

  • Provide strategic guidance for the department to align investment of IT resources and talent to best support the College’s Strategic Plan
  • Engage constituents in articulating the campus’ most important requirements and expectations for availability and utilization of technology.

The new standing IT Strategic Advisory Committee (ITSAC) and its activities will allow strong constituency participation and provide transparency to the ongoing IT planning processes and plan execution. For a list of committee members, please visit:

The ITSAC will host another faculty and staff open forum on February 17, 2014 at 3:00PM. More details to come when available.

Your Feedback Counts!

By Monica Lavin
Posted on 11 October 2013 | 8:00 am

Complete the TechQual+ Survey
IT invites you to participate in an anonymous, web-based survey regarding Information Technology at the College of Charleston.  Completing the survey will require approximately 10 minutes.  This survey is designed and administered by the TechQual+ service and research project .  Results will be collected and analyzed through the TechQual+ project. TechQual+ assures the anonymity of your response and only one response per person can be submitted.  IT will receive a TechQual+ report summarizing the results of the survey.  In turn, IT will share the results with the College community.

Accessing the survey
All students, staff and faculty will receive an email from the IT Helpdesk. The email will include the survey link and a unique survey ID number. If you cannot locate this email or have trouble accessing the survey, please email

Survey deadline
The survey will close 5 p.m. Friday, November 8.

Your feedback does matter
Based on the 2012 TechQual+ survey results, IT initiated or accelerated actions to improve infrastructure, services, and support.  Please refer to the TechQual+ survey results and IT action items published to the campus community on the IT Blog discussing these projects and accomplishments. You can find more information regarding last year’s TechQual+ results at

Individuals who complete this assessment in its entirety will be entered into a drawing to win their choice of an Apple iPad or a Dell Latitude 10 Windows tablet. One winner will be randomly selected and notified before December 2, 2013.


About TechQual+
Your survey response is collected by TechQual+, a 3rd party organization dedicated to maintaining the integrity of this survey. Your individual survey responses will remain anonymous to the College of Charleston. The information you submit will remain anonymous and is protected by the  Higher Education TechQual+ privacy policy .

By responding to the TechQual+ survey, you tell us where improvements are needed. TechQual+ assists leadership in better understanding the technology needs of the College of Charleston community. Responses to the survey will help support project priorities. The survey tool asks questions in the following areas:

  • Connectivity and Access
  • Technology and Collaboration Services
  • Support and Training

It will ask you to provide evaluations regarding minimum expectation levels, desired service levels, and perceived service levels for 13 core commitments.

The survey results will be thoroughly reviewed by Information Technology and will be used to inform decisions about how to wisely invest resources to support the technology needs of students, faculty and staff. Your feedback is critical in allowing the College of Charleston to measure its progress year after year.  Comparisons will also be made between Information Technology at the College and other universities.

Additional information about TechQual+ can be found at Higher Education TechQual+ Project.

If you have questions about the survey, please contact Helpdesk at or 953-3375.

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