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Adobe Enterprise Level Agreement

By Monica Lavin
Posted on 7 September 2015 | 10:43 am

We are excited to announce that the College of Charleston now has an Enterprise Level Agreement with Adobe. As a result, faculty and staff can now install the latest version of Adobe Acrobat Pro X on your College-owned computer at no cost with the assistance of IT Helpdesk. In addition, you will now be able to purchase an annual subscription to Adobe Creative Cloud (includes over 30 photo, video, audio and web programs) for $165 per year for each copy. For a list of Adobe Acrobat Pro X features and how it compares to the free Adobe Acrobat Reader, please visit http://bit.ly/1Fk1NCw.

Two years ago, Adobe changed their business model from a one time purchase and install to selling software on a subscription basis via its Creative Cloud. As a result, prices increased and the South Carolina’s state contract with Adobe was not renewed. This year, IT negotiated an Enterprise Licensing Agreement with Adobe resulting in up to 30% to 70% savings for departmental purchases as compared to academic and individual pricing respectively.

Adobe Infographic
Steps to Install Adobe Acrobat Pro X

  1. Contact the IT Helpdesk by phone at (843) 953-3375 or by email at Helpdesk@cofc.edu and indicate that you would like to have Adobe Acrobat Pro X installed on your computer. You will need the information below for the Helpdesk Technician to install the software. A Helpdesk Technician can help you gather this information if you’re not sure where to find it.
    1. Type of Computer
    2. Computer Name
  2. The Helpdesk technician will install the software on your computer remotely.

Adobe Infographic

Steps to Purchase Adobe Creative Cloud

  1. Contact IT Financial by phone at (843) 953-3989 or by email at ITFinancial@cofc.edu and indicate that you would like to purchase Adobe Creative Cloud.
  2. IT Financial will walk you through the steps to submit an IDT in the amount of $165.00 per year per copy. Please know that this will be automatically renewed at the end of the fiscal year. If you wish to cancel your subscription, you’ll need to inform IT Financial.
  3. Once the IDT has been received, IT Financial will arrange for a technician to contact you for installation. Please note that classroom installations will have first priority.

Campus-Wide Application Maintenance

By Hannah Swanson
Posted on 1 June 2015 | 5:47 pm

SERVICE: Campus-wide Application Maintenance
IMPACT: Potential intermittent access to all campus applications during this maintenance window.
DATE: Saturday, June 6, 2015
TIME: 6:00 PM until 10:00 PM

OVERVIEW: On Saturday, June 6th at 6:00 PM until 10:00 PM, Information Technology will perform maintenance on equipment that supports ALL campus applications. This scheduled maintenance will patch security vulnerabilities and provide other updates as needed. Please note that this maintenance affects ALL campus applications including but not limited to:

  • Faculty and Staff Exchange Email (cofc.edu)
  • MyCharleston/Banner
  • SharePoint
  • OAKS
  • Echo 360
  • Cognos
  • Vision CAD (Public Safety)
  • VPN (remote connections)
  • Physical Plant CMI (monitors campus HVAC and power systems)
  • CofC Mobile Apps
  • DegreeWorks

Exclusions include:

  • College Website/Webpages
  • Cougar Alert (users will receive alerts via all methods except email since Exchange will be unavailable)
  • Blogs.cofc.edu (users will not be able to edit content but blogs will be online)

All networking services including wired and wireless will be intermittent for above listed applications.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Degree Works Maintenance

By Monica Lavin
Posted on 8 January 2015 | 1:53 pm

SERVICE: Degree Works Maintenance
IMPACT: Access to Degree Works will be unavailable during this maintenance window.
DATE: Monday, January 19th, 2015
TIME: 8:00AM to 5:00PM

OVERVIEW: On Monday, January 19th at 8:00 AM through 5:00 PM, Information Technology will perform maintenance on the Degree Works application. Access to Degree Works will be unavailable.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

MyCharleston/Banner Upgrade

By Monica Lavin
Posted on 15 December 2014 | 12:51 pm

SERVICE: MyCharleston/Banner Upgrade
IMPACT: Access to Banner Production Services including MyCharleston, Self-Service Banner (SSB), Internet Native Banner (INB), Banner Batch, UC4, and other applications dependent upon Banner for integration will be unavailable during this maintenance window.
DATE/TIME: Saturday, December 20th at 9:00 PM thru Sunday, December 21st at 2:00 PM

OVERVIEW: On Saturday, December 20th at 9:00 PM until Sunday, December 21st at 2:00 PM, Information Technology will perform an upgrade to Banner Production Services including MyCharleston, Self-Service Banner (SSB), Internet Native Banner (INB), Banner Batch, UC4, and other applications dependent upon Banner for integration.  Access to these applications will be unavailable. All services will be restored by 2:00 on Sunday, December 21st, 2014.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

 

Campus-wide Application Maintenance

By Monica Lavin
Posted on 15 December 2014 | 12:49 pm

SERVICE: Campus-wide Application Maintenance
IMPACT: Access to all campus applications will be unavailable during this maintenance window.
DATE: Saturday, December 20, 2014
TIME: 5:00 PM until 9:00 PM

OVERVIEW: On Saturday, December 20th at 5:00 PM until 9:00 PM, Information Technology will perform maintenance on equipment that supports ALL campus applications. This scheduled maintenance will patch security vulnerabilities, enhance performance and provide other updates as needed. Please note that this maintenance affects ALL campus applications including but not limited to:

  • Faculty and Staff Exchange Email (cofc.edu)
  • MyCharleston/Banner
  • SharePoint
  • OAKS
  • Echo 360
  • Cognos
  • Vision CAD (Public Safety)
  • VPN (remote connections)
  • Physical Plant CMI (monitors campus HVAC and power systems)
  • CofC Mobile Apps
  • DegreeWorks

Exclusions include:

  • College Website/Webpages
  • Cougar Alert (users will receive alerts via all methods except email since Exchange will be unavailable)
  • Blogs.cofc.edu (users will not be able to edit content but blogs will be online)

All networking services including wired and wireless will be intermittent.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Yammer

By Monica Lavin
Posted on 18 November 2014 | 4:48 pm

IT was a little too eager this morning to launch a new social networking and communication tool for the campus. As a result, you may have received a message from Yammer@cofc.edu asking you to login to Yammer, a social networking application. While this email was legit, the message was sent in error.

Yammer (yammer.com/cofc.edu) is currently in beta test phase. Information Technology along with members from Staff Advisory Committee (SAC) and Faculty Educational Technology Committee (FETC) have been testing Yammer and providing feedback to determine if it meets campus needs. There is a process that IT follows for administrative approval before applications such as Yammer can go into production. We seek the endorsement from IT governance committees and other offices at interest. Following approval by the Executive Steering Committee (ESC), IT will initiate our own project implementation methodologies:

  1. Create formal IT project and communication plan
  2. Finalize terms of service and appropriate use guidelines
  3. Outline IT support and training model
  4. Create set of policies, responsibilities and processes that guides the IT management of Yammer

So stay tuned for a technology solution that will enhance and facilitate communications across campus.

In the meantime…

Our eagerness must have been contagious! Since the invitation was sent out this morning over 50 people have joined! So if you would like try out Yammer, please send any feedback about the tool to the Helpdesk. Please be aware that this tool is in beta testing phase; no policies, best practices, training documentation or approvals have been finalized and changes to the application are to be expected if Yammer goes live.

We look forward to implementing a new social networking solution that will meet the campus needs.

VoiceThread Upgrade Scheduled in December

By Monica Lavin
Posted on 12 November 2014 | 8:46 am

SERVICE: VoiceThread Upgrade (Voicethread.com)
IMPACT: VoiceThread will not be available during this maintenance window due to the vendor performing an upgrade.
DATE: Monday, December 15, 2014 

OVERVIEW: On Monday, December 15th, VoiceThread will be upgraded. This upgrade brings many new enhancements along with a cleaner interface. Please visit https://www.smore.com/9bajr for more information about the VoiceThread upgrade.

IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

 

New Improvements with Cognos

By Monica Lavin
Posted on 6 November 2014 | 11:46 am

Cognos was successfully upgraded to version 10.2 this past weekend thanks to a lot of coordination and effort from the Office of Institutional Research, Planning and Information Management and Information Technology. We hope your experience with the new version of Cognos is a positive one. The new features with Cognos 10.2 include:

  • New visualization and chart types that increase interactivity and ease of authoring
  • Major improvements with report processing by leveraging 64-bit architecture
  • Better performance with query transactions through 64-bit processing
  • Security improvements to protect sensitive data

Also, Cognos mobile extensions are coming soon! The mobile extensions will allow for interaction with Cognos Business Intelligence 10 through Apple iPhone/iPad and Android tablets for facilitating decision-making with timely information.

When logging in for the first time after the upgrade, you may need to clear your browser cookies or stored temporary internet files if you receive a “404” error instead of a log in page. As a reminder, IT recommends using Firefox for Cognos 10.2. For instructions on how to clear your browser cookies, please see below.

  1. Open Firefox
  2. Click on the triple lines in the top right corner to open the menu
  3. Select the History icon
  4. Select Clear Recent History for a pop-up box
  5. Make sure “everything” is listed in the time range to clear at the top of the box
  6. Make sure the following are checked:
    1. Browsing & Download history
    2. Cookies
    3. Cache
    4. Active Logins
  7. Click on the Clear Now button at the bottom of the menu
  8. This takes you back to your regular internet window. Try the link again: https://reporting.battery.cofc.edu

If you successfully log in and continue to experience issues, please contact CognosHelp@cofc.edu.

Microsoft Exchange Service Restored

By Monica Lavin
Posted on 2 October 2014 | 5:47 pm

The College of Charleston’s Microsoft Exchange inbound and outbound mail service has been restored, however IT System Engineers are still working on the problem to restore normal operations.  Additional maintenance windows will be scheduled to fully restore normal operations. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

Microsoft Exchange Service Disruption

By Monica Lavin
Posted on 2 October 2014 | 3:54 pm

The College of Charleston’s Microsoft Exchange system is experiencing an unscheduled disruption in service for inbound and outbound mail. Mail that has been sent or received external to campus has been delayed — but not lost.  Once services are restored – mail sitting in inbound and outbound queues will be delivered.

  • Mail on campus is not affected.  (example — from @cofc.edu to @cofc.edu)
  • Mail to/from students is delayed. (example — to or from @cofc.edu to or from @g.cofc.edu)
  • Mail to/from external addresses is delayed.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

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