Category: Applications

Adobe Enterprise Level Agreement

We are excited to announce that the College of Charleston now has an Enterprise Level Agreement with Adobe. As a result, faculty and staff can now install the latest version of Adobe Acrobat Pro X on your College-owned computer at no cost with the assistance of IT Helpdesk. In addition, you will now be able…Continue Reading Adobe Enterprise Level Agreement

Campus-Wide Application Maintenance

SERVICE: Campus-wide Application Maintenance IMPACT: Potential intermittent access to all campus applications during this maintenance window. DATE: Saturday, June 6, 2015 TIME: 6:00 PM until 10:00 PM OVERVIEW: On Saturday, June 6th at 6:00 PM until 10:00 PM, Information Technology will perform maintenance on equipment that supports ALL campus applications. This scheduled maintenance will patch security vulnerabilities…Continue Reading Campus-Wide Application Maintenance

Degree Works Maintenance

SERVICE: Degree Works Maintenance IMPACT: Access to Degree Works will be unavailable during this maintenance window. DATE: Monday, January 19th, 2015 TIME: 8:00AM to 5:00PM OVERVIEW: On Monday, January 19th at 8:00 AM through 5:00 PM, Information Technology will perform maintenance on the Degree Works application. Access to Degree Works will be unavailable. ADDITIONAL INFORMATION: IT publishes all scheduled…Continue Reading Degree Works Maintenance

MyCharleston/Banner Upgrade

SERVICE: MyCharleston/Banner Upgrade IMPACT: Access to Banner Production Services including MyCharleston, Self-Service Banner (SSB), Internet Native Banner (INB), Banner Batch, UC4, and other applications dependent upon Banner for integration will be unavailable during this maintenance window. DATE/TIME: Saturday, December 20th at 9:00 PM thru Sunday, December 21st at 2:00 PM OVERVIEW: On Saturday, December 20th at…Continue Reading MyCharleston/Banner Upgrade

Campus-wide Application Maintenance

SERVICE: Campus-wide Application Maintenance IMPACT: Access to all campus applications will be unavailable during this maintenance window. DATE: Saturday, December 20, 2014 TIME: 5:00 PM until 9:00 PM OVERVIEW: On Saturday, December 20th at 5:00 PM until 9:00 PM, Information Technology will perform maintenance on equipment that supports ALL campus applications. This scheduled maintenance will…Continue Reading Campus-wide Application Maintenance

Yammer

IT was a little too eager this morning to launch a new social networking and communication tool for the campus. As a result, you may have received a message from Yammer@cofc.edu asking you to login to Yammer, a social networking application. While this email was legit, the message was sent in error. Yammer (yammer.com/cofc.edu) is currently in…Continue Reading Yammer

VoiceThread Upgrade Scheduled in December

SERVICE: VoiceThread Upgrade (Voicethread.com) IMPACT: VoiceThread will not be available during this maintenance window due to the vendor performing an upgrade. DATE: Monday, December 15, 2014  OVERVIEW: On Monday, December 15th, VoiceThread will be upgraded. This upgrade brings many new enhancements along with a cleaner interface. Please visit https://www.smore.com/9bajr for more information about the VoiceThread upgrade. IT…Continue Reading VoiceThread Upgrade Scheduled in December

New Improvements with Cognos

Cognos was successfully upgraded to version 10.2 this past weekend thanks to a lot of coordination and effort from the Office of Institutional Research, Planning and Information Management and Information Technology. We hope your experience with the new version of Cognos is a positive one. The new features with Cognos 10.2 include: New visualization and chart types…Continue Reading New Improvements with Cognos

Microsoft Exchange Service Restored

The College of Charleston’s Microsoft Exchange inbound and outbound mail service has been restored, however IT System Engineers are still working on the problem to restore normal operations.  Additional maintenance windows will be scheduled to fully restore normal operations. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu….Continue Reading Microsoft Exchange Service Restored

Microsoft Exchange Service Disruption

The College of Charleston’s Microsoft Exchange system is experiencing an unscheduled disruption in service for inbound and outbound mail. Mail that has been sent or received external to campus has been delayed — but not lost.  Once services are restored – mail sitting in inbound and outbound queues will be delivered. Mail on campus is…Continue Reading Microsoft Exchange Service Disruption