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September IT Newsletter

By Monica Lavin
Posted on 10 September 2015 | 8:35 am

View the full newsletter at September IT Newsletter.

Topics for this month include:

  • Area Code Overlay
  • Hurricane Preparedness Guides
  • Windows 10 Support
  • New IT Helpdesk Service Desk

VPN Software Upgrade

By Monica Lavin
Posted on 9 September 2015 | 8:38 am

SERVICE: Internal and External VPN
IMPACT: Internal and External VPN Access will be intermittent throughout the identified maintenance window.
DATE: Thursday, September 10, 2015
TIME: 12:00PM to 1:00PM

OVERVIEW: On Thursday, September 10th from 12:00 PM until 1:00 PM, Network Engineering will perform a software upgrade on equipment that supports the internal and external VPN. During this time, internal and external VPN access will be intermittent. Once upgraded, clients will be prompted to upgrade their VPN client and/or host checker software upon connecting to the VPN.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Adobe Enterprise Level Agreement

By Monica Lavin
Posted on 7 September 2015 | 10:43 am

We are excited to announce that the College of Charleston now has an Enterprise Level Agreement with Adobe. As a result, faculty and staff can now install the latest version of Adobe Acrobat Pro X on your College-owned computer at no cost with the assistance of IT Helpdesk. In addition, you will now be able to purchase an annual subscription to Adobe Creative Cloud (includes over 30 photo, video, audio and web programs) for $165 per year for each copy. For a list of Adobe Acrobat Pro X features and how it compares to the free Adobe Acrobat Reader, please visit http://bit.ly/1Fk1NCw.

Two years ago, Adobe changed their business model from a one time purchase and install to selling software on a subscription basis via its Creative Cloud. As a result, prices increased and the South Carolina’s state contract with Adobe was not renewed. This year, IT negotiated an Enterprise Licensing Agreement with Adobe resulting in up to 30% to 70% savings for departmental purchases as compared to academic and individual pricing respectively.

Adobe Infographic
Steps to Install Adobe Acrobat Pro X

  1. Contact the IT Helpdesk by phone at (843) 953-3375 or by email at Helpdesk@cofc.edu and indicate that you would like to have Adobe Acrobat Pro X installed on your computer. You will need the information below for the Helpdesk Technician to install the software. A Helpdesk Technician can help you gather this information if you’re not sure where to find it.
    1. Type of Computer
    2. Computer Name
  2. The Helpdesk technician will install the software on your computer remotely.

Adobe Infographic

Steps to Purchase Adobe Creative Cloud

  1. Contact IT Financial by phone at (843) 953-3989 or by email at ITFinancial@cofc.edu and indicate that you would like to purchase Adobe Creative Cloud.
  2. IT Financial will walk you through the steps to submit an IDT in the amount of $165.00 per year per copy. Please know that this will be automatically renewed at the end of the fiscal year. If you wish to cancel your subscription, you’ll need to inform IT Financial.
  3. Once the IDT has been received, IT Financial will arrange for a technician to contact you for installation. Please note that classroom installations will have first priority.

Emergency Maintenance for CofC-Guest Wireless

By Monica Lavin
Posted on 27 August 2015 | 8:45 am

SERVICE: CofC-Guest Wireless Network
IMPACT: Wireless network access for CofC-guest will be unavailable
DATE: Thursday, August 27th
TIME: 8:30PM to 10:30PM

OVERVIEW: On Thursday, August 27th at 8:30PM through 10:30PM, Network Engineering will perform emergency maintenance on the Guest network to resolve an issue with the servers that control internet access for users connected to CofC-Guest. Wireless network access for CofC-Guest will be unavailable during this maintenance window. As a reminder for any students, faculty or staff of the College, please connect to CofC-Secure for wireless access.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

MyCharleston Service Disruption

By Monica Lavin
Posted on 24 August 2015 | 11:16 am

Updated 8/24/15 at 12:00pm: The College of Charleston’s MyCharleston has been restored and is operating normally. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

The College of Charleston’s MyCharleston is experiencing an unscheduled disruption in service.  Information Technology is aware of the situation and working to restore service.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

OAKS Synchronization Issue

By Monica Lavin
Posted on 21 August 2015 | 5:04 pm

College of Charleston’s OAKS Learning Management System is experiencing a technical difficulty at this time. There is a synchronization issue between OAKS and MyCharleston (Banner). We are currently working with the vendor to correct it. If you notice any discrepancies in OAKS such as a course not being displayed properly or incorrect class lists, please know that IT is working with the vendor to find a solution.

We understand that it is a busy time for OAKS and we’re working diligently to fix the issue. We will keep the campus informed of our progress.

Thank you for your cooperation,
Information Technology

Bell Data Center Network Maintenance

By Monica Lavin
Posted on 21 August 2015 | 3:30 pm

SERVICE: Bell Data Center Network Maintenance
IMPACT: No interruption to service is expected
DATE: Sunday, August 23rd, 2015
TIME: 5:00 PM to 5:30 PM

OVERVIEW: On Sunday, August 23rd at 5:00 PM through 5:30PM, Network Engineering will perform emergency maintenance on equipment that network connectivity to the Bell Data Center. No interruption to service is expected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

OAKS Intermittent Login Issues

By Monica Lavin
Posted on 19 August 2015 | 5:24 pm

The College of Charleston’s OAKS (Learning Management System) is experiencing intermittent login issues. Information Technology is aware of the situation and working to restore service. Because the issues are intermittent, it’s best to wait a few minutes and try to login again. If you continue to experience these issues, please report them to the Helpdesk at 843-953-3375 or by emailing Helpdesk@cofc.edu.

We apologize for any inconvenience and thank you for your cooperation during this time.

The network and internet connectivity maintenance that was originally scheduled for today, Wednesday, August 19th from 8:00 PM to 11:30 PM has been rescheduled for Sunday, August 23rd from 6:00 PM to 9:00 PM.

SERVICE: Network and Internet Connectivity Maintenance
IMPACT: Wired network and Internet connectivity in the areas listed below will be unavailable during this maintenance window.
DATE: Sunday, August 23rd, 2015
TIME: 6:00 PM – 9:00 PM

OVERVIEW: On Sunday, August 23rd, 2015, at 6:00 PM through 9:00 PM, Network Engineering will replace hardware that will impact the network and Internet connection in the following areas:

  • Bell Building 2nd, 3rd, and 4th floors
  • 89 St. Philip Street Garage
  • McAlister Hall (Administrative)
  • Kelley House (Administrative)
  • Calhoun Annex
  • 170 Calhoun Street (Treasurer’s Office)

Wired network and Internet connectivity will be unavailable during this maintenance window. Wireless network and internet connectivity will not be affected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Windows 10 and Junos Pulse VPN

By Monica Lavin
Posted on 18 August 2015 | 3:05 pm

Please be aware that the College of Charleston’s Junos Pulse VPN environment does not currently support Windows 10. If you connect to VPN using the Junos Pulse client, please do not upgrade to Windows 10. Network Security is currently upgrading and testing the client to allow for Windows 10 support. We hope to be able to provide Junos Pulse VPN support for Windows 10 by mid to late September. For more information about the overall Windows 10 support at the College of Charleston, please visit http://blogs.cofc.edu/it/2015/07/30/windows-10/.

If you have any questions, please contact the IT Helpdesk at (843) 953-3375 or by emailing Helpdesk@cofc.edu.

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