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Ask the Cougar

Help Desk vs. Service Desk: What’s the Difference

By drinkuthkh
Posted on 12 August 2019 | 1:52 pm

Have you heard? So that our name better aligns with what we do, the old IT Help Desk is now the IT Service Desk! Check out this graphic that explains the difference between the two.

Reach out to the IT Service Desk with questions by chat help.cofc.edu, phone 843.953.3375, email itservicedesk@cofc.edu or visit any of our walk-up locations (Bell Building, Addlestone Library, and Education Center). Stay connected with Information Technology on social media: Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it.

 

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