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Ask the Cougar

Help Us Serve You Better

By Monica Lavin
Posted on 10 March 2014 | 9:49 am

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to:

  • track internal progress to ensure a timely resolution
  • research if problems are occurring with other users and/or applications
  • provide background knowledge to issues

Information Technology strives to provide you service in an efficient and timely manner. Therefore, to ensure that your service request receives the immediate attention you require, please initiate all service requests or questions via the following:

    • E-mail: helpdesk@cofc.edu
    • Telephone: 843-953-3375

Please do not send an e-mail directly to IT employees for service requests. Instead try to “CC” an IT employee on the email to Helpdesk.

Categorization of IT Helpdesk Services

The Helpdesk is your first source for help with any problem related to computer technology. They can assist you with network (server) access, lost passwords, computer problems, and classroom support. If you are having trouble, you can reach Helpdesk 843.953.3375 (953-DESK), or by email helpdesk@cofc.edu.

Press 1 – Assistance in a classroom

Press 2 – Telephone Services

Press 3 – All other technology questions

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