Month: October 2013

Classroom Technology Project Update

Classroom Upgrade Progress: ECTR 108 is currently being upgraded with a targeted completion date of Friday, November 1. In addition to being upgraded to the Silver Standard Design, this classroom laboratory also received all new student desks, chairs, and computers. It’s lookin’ good! Pictures to follow! Kickoff for Fiscal Year 2015: IT has already started…Continue Reading Classroom Technology Project Update

iPad Giveaway!

Be entered in a drawing to win an iPad or Dell Latitude 10 (winner’s choice) by participating in the TechQual+ Project regarding the quality of the College of Charleston’s technology services by November 8th. Your voice and feedback are very important.  Individual survey invitation reminders were emailed this week. The survey will be open through…Continue Reading iPad Giveaway!

Known VPN Issue with OS X Mavericks

If you use the College’s VPN system on an Apple device, please do not update your desktop operating system to Mavericks as it may cause issues when accessing the VPN system. The VPN system at the College is purchased from a vendor. The vendor informed IT that they are testing various ways to work around…Continue Reading Known VPN Issue with OS X Mavericks

Campus Service Disruptions During Holiday Break

The Physical Plant and IT departments anticipate several projects occurring on campus simultaneously over the subject holidays.  In an effort to seek a coherent and non-intrusive prosecution of same, a meeting of Project Managers, Construction Managers, architects, engineers, liaisons and stakeholders associated with various projects was held to discuss, establish and review the Plan of…Continue Reading Campus Service Disruptions During Holiday Break

Cascade Server upgrade brings several new features

Cascade Server, the College’s content management system, has been upgraded to version 7.6 and there are several new features worth highlighting. Stale Content Reporting Stale web content is a problem for any site.  Now there are two ways you can report on assets that have not been updated recently — on the dashboard in the…Continue Reading Cascade Server upgrade brings several new features

Mac Support – IT Support Services

In March of 2013, IT Support Services took a training course on the latest MAC Operating System, Mountain Lion.  Several of our technicians are now MAC OS X Mountain Lion Support Certified.  While in class the technicians learned strategies and tips for navigation, troubleshooting, and shortcuts. The class was very informative and helped the technicians…Continue Reading Mac Support – IT Support Services

Your Feedback Counts!

Complete the TechQual+ Survey IT invites you to participate in an anonymous, web-based survey regarding Information Technology at the College of Charleston.  Completing the survey will require approximately 10 minutes.  This survey is designed and administered by the TechQual+ service and research project .  Results will be collected and analyzed through the TechQual+ project. TechQual+…Continue Reading Your Feedback Counts!

Known Issue – OAKS and Banner Class List Synchronization

There is an known synchronization issue between the Banner class list and the OAKS class list that occurs during the Drop/Add period. This may result in a student’s record not being updated properly in OAKS.  The synchronization process between OAKS and Banner has a 99% success rate — as a result a very small number…Continue Reading Known Issue – OAKS and Banner Class List Synchronization

Upcoming Scheduled Maintenance

Scheduled Maintenance Date: Sunday, October 13, 2013 What you need to know: The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on October 13th, 2013 for scheduled system maintenance: Banner INB Banner SSB MyCharleston BDMS Cognos Axiom UC4 Touchnet Workflow DegreeWorks Application Management…Continue Reading Upcoming Scheduled Maintenance

New Faces in IT

There are a few new faces in IT this semester! Please help us welcome… Jamie Kingston is IT’s new Financial Coordinator as of June, 2013.  He is also finishing up a dual accreditation for his Masters in Public Administration and his Master’s in Environmental Studies here at the College.  Jamie balances all of this with…Continue Reading New Faces in IT