June 16, 2009 was the first day that our IT Helpdesk team began working with the new management system, BMC Service Desk Express.Another exciting element is that Service Desk Express is actively building a knowledge base for future use to solve existing product resolution and documents as well as common FAQs that the to help serve you more efficiently!This new upgrade will make available to you a Self Service venue which will include the ability to:
Submit requests
Track open tickets
Search Knowledge Base & FAQs
The knowledge base is very limited at this time, but is growing daily!
“Magic” changes in the IT Helpdesk
“Magic” changes in the IT Helpdesk
June 16, 2009 was the first day that our IT Helpdesk team began working with the new management system, BMC Service Desk Express. Another exciting element is that Service Desk Express is actively building a knowledge base for future use to solve existing product resolution and documents as well as common FAQs that the to help serve you more efficiently! This new upgrade will make available to you a Self Service venue which will include the ability to:
The knowledge base is very limited at this time, but is growing daily!
To access the self service system visit:
http://midway2/helpdesk