CofC Logo
Ask the Cougar

CHSWFF Guest Experience Internship

By Cassandra P. Foster
Posted on 24 July 2019 | 11:52 am — 
Charleston Wine + Food (CHSWFF) is looking for student who has strong customer service + communication skills and is highly detail-oriented. This individual will help conduct brand + market research, assist with ticket launch at the end of August, and help manage phone, web, and on-site ticket sales using our ticketing software. Read below for the full position description. At the bottom of the entry is the link to apply.

Guest Experience Intern

Reports To: Guest Experience Coordinator

Classification: Internship

Dates: July 15 – December 13, 2019, with the potential opportunity for an extension following the holidays

OVERVIEW

The Guest Experience Intern will work closely with the Guest Experience Coordinator to gain a full understanding of the Charleston Wine + Food guest lifecycle. This individual will support the team in launching tickets for the 15th festival anniversary, conduct brand + market research, and learn the ins + outs of developing a best-in-class festival. The ideal candidate is a quick problem solver, strong leader, organized, and enthusiastic.

SCOPE OF WORK

  • Conduct brand + market research and develop case studies on trends that will help elevate Charleston Wine + Food
  • Work with ticketing department to maintain positive guest relations
  • Develop an extensive knowledge of festival events + scheduling in order to make powerful selling suggestions to guests
  • Support ticket launch preparation, including but not limited to updating spreadsheets and website proofing
  • Help manage phone + website ticket sales
  • Utilize ticketing software to process orders, manage guest lists, and run reports
  • Operations support as needed

CHARACTERISTICS

  • Passionate about guest experience and creating loyal customers
  • Able to work quickly + cooperatively under pressure
  • Self-starter; able to work independently while also contributing to team goals
  • Exhibits excellent customer service skills and can deliver a best-in-the-world guest experience to attendees
  • Strong writing, editing, and communication skills with high attention to detail
  • Acts as a brand representative of Charleston Wine + Food and portrays our values of people first, community, diversity, and good stewardship
  • Recognizes + uses our higher purpose as a guide in every decision made on behalf of the organization: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place

SPECIFIC REQUIREMENTS

  • Be available on ticket launch day
  • In the weeks leading up to ticket launch, this position requires approximately 10-15 hours/week at the Charleston Wine + Food office
  • Use of personal computer

LEARNING OBJECTIVES

  • Enhance customer service skills; ability to interface with Charleston Wine + Food guests
  • Utilizing creative thinking and problem solving skills
  • Focus on clear + effective communication skills across many different types of audiences
  • Hands-on experience launching a world-class festival with amazing networking + connection opportunities
  • This role may provide the opportunity to support on-site festival week: Wednesday, March 4 – Sunday, March 8, 2020

APPLY NOW

https://charlestonwineandfood.com/guest-experience-intern/

Skip to toolbar