Company: Aid Through Trade
Position: In-House Account Manager: Full-Time
Location: Annapolis, MD
Company Overview:
Aid Through Trade is a fair trade jewelry company based in Annapolis, MD. Our mission is to create sustainable opportunities through the design of handmade jewelry for our 100+ artisans in Nepal. We are the creators of the Original Roll-On® Bracelet and have hundreds of boutiques, shops, and museums that sell our jewelry worldwide. We love that we are a small business where every employee has the opportunity to be involved in many different aspects of the company.
Position Description:
We are seeking an experienced customer support and sales professional to manage our in-house wholesale accounts, provide exceptional customer service and support the daily operations of our U.S. based office and staff. This position is currently open and we are looking to fill it as soon as possible. Responsibilities include but are not limited to:
• Manage current wholesale customer accounts including but not limited to: following up with current customers for reorders, keeping customer information up to date in our CRM database, collecting payment, providing excellent customer service through exceptional product knowledge.
• Manage independent sales reps
• Identify new showrooms and trade shows for our jewelry lines
• Represent Aid Through Trade at annual trade shows (we currently attend trade shows in NYC)
• Manage our annual Open House and Sample Sale in Annapolis
• Compose annual sales reports and present to team
• Responsible for identification of potential new wholesale customers, contacting them, sending sample mailings and following up to obtain orders.
Other Duties:
• General office support in any way needed that helps the office function optimally. This includes but is not limited to packing and unpacking for trade shows, checking in shipments, setting up trade show booths, admin support, answering phones and possibly coordinating trade shows.
Knowledge, Skills, and Abilities:
• Proficiency in Microsoft Office Programs and CRM software
• Excellent verbal and written communication skills. Keep everyone on the team well informed of all critical developments
• Ability to stay organized and focused in a constantly changing entrepreneurial environment
• Innovative, creative problem solver, motivated and persistent
• Customer focused- able to create and maintain relationships over the phone with customers
• A true team player
Qualifications:
• BA or BS in business, marketing, or similar degree preferred
• 2+ years of sales experience and customer support strongly preferred
• References required
To apply: Please send resume with cover letter to vacancy@aidthroughtrade.com. Please include your name and “In-
House Account Manager” in the subject line. Screening and selection will be ongoing until position is filled.
Aid Through Trade is an equal opportunity employer.