The vendor fix appears to be stable and working. There is a small connection problem that should be corrected by next week. If you experience any problems, please see the information desk. Once the connectivity problem with the printing application is fixed, IT will work on getting the campus wide printing up and running.
Thank you.
Students appear to be printing using the work-around in place with little or no problems. The vendor is still analyzing the data after yesterday’s system failure. Unfortunately still no resolution on the printing issue. The current system will stay in place over the weekend. Please see the information desk if you encounter any problems. I will publish another update on Monday.
Have a good weekend.
IT tested a possible fix to the printing problem in the Addlestone lab. Unfortunately the fix did not resolve our issue. The vendor will continue to analyze the problem and send us further information. Please feel free to contact me if you have questions.
Thank you!
As of today, we seem to be closer to finding the cause of the problem with the printing system; however, we still don’t have a fix. Without being too technical, IT along with the vendor have identified where problems are and are trying to find the source of the file damage. In the meantime, students may still print. Please help us, the environment and your fellow students by only clicking the print button once for each print job unless you intend to make multiple copies. I will continue to blog and tweet at least one update per day @JamesWilliamsI2 until the problem is resolved. Also feel free to email me at williamsj@cofc.edu with any questions and concerns or submit comments here.